1. sutt359's Avatar
    Hi Guys

    I don't know if it bothers anyone that the 930 doesn't come with a headset in the box.... Good news i found a slip of paper in my box saying if you need one please put the request in on the Nokia help chat and they will send you one for free.

    Colour choice is Yellow, Red and Black just a shame no Orange, Green or White.

    From the Nokia chat
    We apologize you did not get a headset in box. Following feedback and trials with consumers we decided to ship your Lumia without a headset as this reduces the use of materials, improves the manufacturing process and reduces waste, making it better for the environment. We can request a headset for you now though. Can I take the following details from you?

    Mine is on its way for free... To claim you free headset go to Contact Nokia Support - Nokia - UK

    Racing Snake, csw43 and fbloise like this.
    07-28-2014 03:40 AM
  2. Dimitri Brandt's Avatar
    Hi Guys

    I don't know if it bothers anyone that the 930 doesn't come with a headset in the box.... Good news i found a slip of paper in my box saying if you need one please put the request in on the Nokia help chat and they will send you one for free.

    Colour choice is Yellow, Red and Black just a shame no Orange, Green or White.

    From the Nokia chat
    We apologize you did not get a headset in box. Following feedback and trials with consumers we decided to ship your Lumia without a headset as this reduces the use of materials, improves the manufacturing process and reduces waste, making it better for the environment. We can request a headset for you now though. Can I take the following details from you?

    Mine is on its way for free... To claim you free headset go to Contact Nokia Support - Nokia - UK

    It doesn't bother that much, but thanks for the tip! I'm gonna try get one myself right away.
    07-28-2014 05:37 AM
  3. JoaoCSM's Avatar
    I tried and it doesn't work for Portugal. They said I have to have an address in the UK because they not ship it to Portugal.
    myself11 likes this.
    07-28-2014 06:32 AM
  4. Tafsern's Avatar
    I think it's OK. Never ever used a headset that comes with the box.
    07-28-2014 08:58 AM
  5. Asfalloth's Avatar
    Thanks for this amazing tip, just done the chat and they will send me black, 2nd choice red :)
    07-29-2014 05:44 AM
  6. Racing Snake's Avatar
    Cool thanks,
    I did think it a bit odd that they were not included, I will grab myself a free pair :)


    ETA... Done.
    Make sure you have your address, email, phone, phone model, & IMEI number to hand. :)
    Last edited by Racing Snake; 07-29-2014 at 07:12 AM.
    07-29-2014 06:59 AM
  7. Squachy's Avatar
    My france model came with a set of ghetto cell phone earphones....
    Low Kok Hin likes this.
    07-29-2014 07:53 AM
  8. petrosk73's Avatar
    Thank you very much for the info! Got mine today! :)
    08-25-2014 09:45 AM
  9. csw43's Avatar
    Thanks for the info fella. Just been on Nokia chat and mine are being sent out
    08-26-2014 04:28 AM
  10. fbloise's Avatar
    thanks for this, i was a bit skeptic but i will request one from the chat team.
    08-29-2014 05:49 AM
  11. Racing Snake's Avatar
    I got mine a while ago - still in their cellophane, they're not great headphones... the same as were supplied with the 920.
    08-29-2014 08:37 AM
  12. WDavis4692's Avatar
    Mine yellow 1520 came with bright yellow earphones, but they sit on the shelf gathering dust. I have, and prefer to use, my V-Moda M-80 on-ear headhones with custom-emblem side-shields instead.

    This is, perhaps why I approve of them saving materials by not shipping headphones with every device. It is a good thing they are willing to send a pair out on request.

    It's greener. Less wastage on the environment. For every person who needs the earphones, four others already have spare earphones knocking around the house somewhere (usually from an ipod or other mp3 player) and the free ones just end up going to waste (like mine are since we've got dozens of pairs lying around for every free pair we've gotten in the past) and I'd also hazard a guess that for every person who buys a phone less than half of the new phone owners even bother using the earphones in the box?

    Why ship out something most people either already have, or would rather choose their own? Lots of people buy their own earphones to suit their own needs; and they come in all sorts of variety. On-ear, over-ear. In-ear, headset, ear-clip, etc.

    Besides, it probably brings the phone's cost down. I doubt it was technically a 'free item' to begin with. It was probably baked into the price.
    08-31-2014 09:09 PM
  13. scottymc1972's Avatar
    Anyone had theirs yet ,are they any good ?
    09-02-2014 01:21 AM
  14. XenoBenX1's Avatar
    Anyone had theirs yet ,are they any good ?
    I had mine within 7 days of asking for them, they are the standard Nokia Headset WH-208
    scottymc1972 likes this.
    09-02-2014 06:02 AM
  15. NexEverto's Avatar
    Anyone from Australia had any luck with this? Nokia/Microsoft pretty much shrugged off my request for a headset (Actually, they flat out ignored it).
    09-03-2014 05:35 AM
  16. csw43's Avatar
    Anyone had theirs yet ,are they any good ?
    Haven't had mine yet, contacted them on 26/08 so hopefully shouldn't be too long now
    09-03-2014 10:26 AM
  17. srome's Avatar
    Thanks for the heads up on the free headset, just had my 930 delivered today, quick live chat with Nokia and my headset will be delivered in 5 to 7 days, saved me buying a pair.

    1st choice Black
    2nd choice Yellow
    09-09-2014 07:31 AM
  18. Jason Hendry's Avatar
    how do I do a live chat its so complicated cant find it
    12-13-2014 07:55 PM
  19. csw43's Avatar
    Just use the Live Chat link at the bottom of the page

    Contact support - Microsoft - UK
    12-14-2014 03:43 AM
  20. neil chudley's Avatar
    Just chatted to the Microsoft customer services team - excellent and they are shipping me a headset no issues at all

    Customer service this time 10/10
    03-05-2015 04:44 AM
  21. sutt359's Avatar
    Glad to see this is still going :)
    03-06-2015 09:16 AM
  22. SnailUK's Avatar
    Personally i wish they just reduced the price, and didn't include charger, cables, etc.

    I've got drawers full of USB chargers, headphones, micro USB cables, etc.
    03-09-2015 11:22 AM
  23. Lee Power's Avatar
    Issue with that idea & the 930 is the charger plug supplied with the 930 is higher output then a lot of older devices 😉
    03-09-2015 11:25 AM

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