1. Rogozinski's Avatar
    My Lumia 930 was broken and I missed it one week! I want to give a big thank you to Nokia for repairing my 930 and their fantastic and fast service It's the best service I've ever got from a company!!!
    I realize that Nokia/ Windows Phone is really the best Phone for me, with all that I need on it, and that I will never go back to Iphone anymore
    08-11-2014 10:29 AM
  2. worldspy99's Avatar
    Nice. My experience has been positive as well. They have fixed 4 devices for me so far...
    08-11-2014 11:00 AM
  3. ianeb's Avatar
    A week! Wow, generally my iPhone's have been fixed or replaced whilst I wait in store...

    I've decided against keeping my lumia 930, I really liked it but the screen issues and the heat was too much to accept for such an expensive device.

    My search goes on for a new phone as I am bored with iOS now :-(


    Sent from my iPhone using WPCentral Forums
    08-11-2014 01:16 PM
  4. wpinfected's Avatar
    Can we have screen shots of your phone ๐Ÿ“ž before& after
    08-11-2014 01:26 PM
  5. SSgt Bruskowiz's Avatar
    Yes but therefore you need to go to the store....
    Mine was picked up and delivered at my front door.
    It also took exactly one week and i think that's quite good, my Samsung was gone for a month.
    Guytronic and Rogozinski like this.
    08-11-2014 01:41 PM
  6. ianeb's Avatar
    Glad it's fixed, how are the heat issues on your phone? Some say non existent which I find hard to believe!


    Sent from my iPhone using WPCentral Forums
    08-11-2014 03:59 PM
  7. SSgt Bruskowiz's Avatar
    The heat issue was gone after the official 8.1 update. But it didn't bother me much because it only heated up during gaming. It still getting warm tho. But not as it was before.
    08-11-2014 04:07 PM
  8. hellboarder's Avatar
    I have to agree with Nokia support, I have a CR 200 Qi car charger and the clamping mechanism broke 1 week after the 12 months accessory warranty ran out. They however sent me a new one after they registered that the FEDEX shipping number showed movement (I could have put a big Thank You sticker in the box). 1st class customer service which is why I stick with them.
    belodion likes this.
    08-11-2014 04:13 PM
  9. badr0b0t's Avatar
    A week! Wow, generally my iPhone's have been fixed or replaced whilst I wait in store...

    I've decided against keeping my lumia 930, I really liked it but the screen issues and the heat was too much to accept for such an expensive device.

    My search goes on for a new phone as I am bored with iOS now :-(


    Sent from my iPhone using WPCentral Forums
    It all depends where you bought your phone from. Online or In-Store. Or if the phone broke after store warranty has elapsed. That's when manufacturer warranty kicks-in and you have to send it. Or in the case of the OP, it was picked-up.

    ...
    ianeb likes this.
    08-12-2014 08:34 AM
  10. Rogozinski's Avatar
    A week! Wow, generally my iPhone's have been fixed or replaced whilst I wait in store...

    I've decided against keeping my lumia 930, I really liked it but the screen issues and the heat was too much to accept for such an expensive device.

    My search goes on for a new phone as I am bored with iOS now :-(


    Sent from my iPhone using WPCentral Forums
    Well Nokia repaired my 930 for free. I had damage on my Iphone and I had to pay 150 euro ๐Ÿ˜‰
    Jaripi and Karthik Naik like this.
    08-12-2014 11:42 AM
  11. Karthik Naik's Avatar
    Well Nokia repaired my 930 for free. I had damage on my Iphone and I had to pay 150 euro
    here in india we have to pay 50% of the original price and exchange the defective iphone for a refurb so it comes down to $500 even under warranty
    only button issues are considered under warranty
    nokia is the best oem in india even if its not too popular like a few years ago
    08-13-2014 06:30 AM
  12. sutt359's Avatar
    Ive had amazing service from Nokia Care UK.

    In the past my 920 broke several times, they exchanged it for a new one even let me change the colour and free case. That broke and asked if i would like to swap it for a 925... I jumped at the chance and sent me a free wireless charging case.

    Then a few weeks ago i broke my 1020 with a stupid sim adaptor, bent all the sim reader pins... sent it off and they replaced the board for free and sent it back unlocked :)

    Best service ive ever had from a company.
    08-13-2014 10:06 AM
  13. ianeb's Avatar
    That's pretty decent of them, never had any experience with nokia care personally but they sound pretty good


    Sent from my iPhone using WPCentral Forums
    08-13-2014 12:07 PM
  14. Repentix's Avatar
    I Gave my ee locked lumia 920 into nokia care a week ago, after experiencing screen flickering and an RGB stripe down the middle. It had scratches everywhere and was basically a wreck, the shop assistant said that the chip was defective and that it had to be changed. Today I went there to pick it up and got a brand new Lumia 920 (sadly with ee lock) without any scuffs or scratchs whatsoever. My best experience to date with a customer service and I've still got another year of guarantee .

    My next phone is definitely going to be a 930, partly because of the customer service, I am just waiting for it to drop to 250 GBP (like my 920 a year ago).
    09-13-2014 09:00 PM

Similar Threads

  1. Nokia Lumia 820 voicemail is always engaged.
    By WPCentral Question in forum Ask a Question
    Replies: 2
    Last Post: 08-12-2014, 02:50 AM
  2. Replies: 2
    Last Post: 08-11-2014, 03:53 PM
  3. Nokia Recovery Tool for Lumia 1020 showing same version
    By Nicholas Pateman in forum Ask a Question
    Replies: 6
    Last Post: 08-11-2014, 08:59 AM
  4. Smart watch API support to windows 8.1 for OEMS
    By WPCentral Question in forum Ask a Question
    Replies: 0
    Last Post: 08-11-2014, 07:53 AM
  5. price of nokia lumia 630 in walmart stores
    By WPCentral Question in forum Ask a Question
    Replies: 0
    Last Post: 08-11-2014, 04:20 AM
LINK TO POST COPIED TO CLIPBOARD