02-27-2016 06:16 PM
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  1. simi_id's Avatar
    Previously I owned a Lumia 1020 and as far as I remember to use double tap, first I had to go with my hand over top sensor to enable glance screen and then to double tap. Anyway, after a long period when double tap is not working, try to move your hand over the top area where are the sensors and then to double tap. It will work, since there is no glance screen it's the same effect when glance should appear and the phone will wake up from "sleep" and will be responsive to double tap. That is why when charging double tap is always working, because also "glance" is enabled always during the charging.
    Last edited by simi_id; 12-16-2014 at 02:09 AM.
    12-15-2014 08:24 AM
  2. user4545's Avatar
    Have the same problem with top right of the screen popping out 1mm compared to top left corner. Don't use douple tap because of the slow response time of the screen but have problems with black screen in calls and also the new gesture app not working correctly.
    12-16-2014 12:28 PM
  3. pbaudis's Avatar
    Right corner of the screen, I also slightly raised, but everything works well. Double click operates at 99%, the sensor is fine, everything else is good. You complain, or it's not such a big problem ?

    Photos

    l1.jpg
    Last edited by pbaudis; 12-16-2014 at 02:00 PM.
    12-16-2014 01:18 PM
  4. Ian Too's Avatar
    I'm just back from my local "Nokia" care centre. The tech stopped me pretty early in my fault demo and promptly took my phone away to fix it.
    He came back and said that they were replacing the screens no questions asked for anyone with this problem.
    I can see that they've actually replaced the screen and the metal frame.
    Pretty happy with how quickly this got resolved. Fingers crossed that it doesn't come back.
    Thank you Mars2003 and the OP. I had assumed poor optimisation in the OS, but will be heading to my nearest care centre.
    12-16-2014 02:07 PM
  5. Z J1's Avatar
    Had the same problem. Turned out to be the factory fitting of the front screen was defective. Try squeezing the top right corner of the phone between finger and thumb. Will fix it for a short time. Take the phone back. I did. Got a new one, no more problem
    12-25-2014 08:32 PM
  6. Ssrki's Avatar
    Top right corner on my L930 is little raised but everything works well for now. Don't know what to do. I wondering to open it and to try to screw it little more.
    12-26-2014 09:11 AM
  7. mohsen_tavakolinia's Avatar
    when my 930 is in standby mode,hey cortana does nt work,double tap wake up is the same,can anyone help me?a solution please
    03-01-2015 02:12 PM
  8. Harrie-S's Avatar
    when my 930 is in standby mode,hey cortana does nt work,double tap wake up is the same,can anyone help me?a solution please
    Did you already try the actions in above post for double tap to wake?
    mohsen_tavakolinia likes this.
    03-01-2015 03:09 PM
  9. mohsen_tavakolinia's Avatar
    the up right side the phone is normal,can this be because the firmware version?
    03-01-2015 03:15 PM
  10. oldpueblo's Avatar
    I've never had an issue with double-tap, are you guys sure you're keeping the taps to the same area? It has a really narrow focus, I think possibly smaller than previous phones. But I can literally do it 30 times in a row without issue, just tap the exact same spot quick, don't let your finger stray on the second tap. Has to be rapid and focused.
    03-03-2015 11:00 PM
  11. the whole taco's Avatar
    I've never had an issue with double-tap, are you guys sure you're keeping the taps to the same area? It has a really narrow focus, I think possibly smaller than previous phones. But I can literally do it 30 times in a row without issue, just tap the exact same spot quick, don't let your finger stray on the second tap. Has to be rapid and focused.
    I can do it 10 times in a row and it works
    then 30 times and it doesn't
    my screen doesn't look raised
    and I have tried the 'glance' over sensor idea mentioned above with mixed results.
    in my hand or with phone sitting on a desk/hard surface - same same
    v. annoying
    03-05-2015 02:22 AM
  12. oldpueblo's Avatar
    Yeah my point is that it could possibly not be an actual physical issue in general, or sensor wave required, I think the tap requirement is just too specific. I could be wrong, but I'm curious if the other fixes are really just placebos and people aren't tapping fast enough or keeping to the same spot. You have to do both for it to work, and obviously if you're moving this gets trickier, etc.
    03-05-2015 12:06 PM
  13. Fred Wilson2's Avatar
    Interesting. I had a 930 for a few weeks before I returned it. That was a while ago so I don't remember the double tap response or lack of.
    I have an 830 for a while now and it's very picky about double-tapping to wake. Has to be two taps, not too fast, not too slow, kind of in the same place.
    About 1 1/2 months ago I also got a 920 (new) and it's much more responsive. No double tap problems at all. Double tap anwhere, any speed and it wakes up.
    The 920 that I have is much more responsive all around, to everything, than my 830


    Fred
    03-05-2015 12:14 PM
  14. marra2's Avatar
    My 930 had same problem took it to local care centre and being fixed under warranty !
    06-20-2015 10:09 AM
  15. DrZordas's Avatar
    I have just carried out this procedure; remove the sim-card tray and push on the small nub just inside to release a little of the back cover. Use a pry tool to lever the back away from the frame then you can get a finger nail in there to slowly and gently pop off the rear cover.

    Be careful however - the tiny clips are easily damaged. Once removed, gently tighten-up the top-right torx (I went around them all) - and here I think is the problem - it takes very little pressure to wreck the heads, so when installed originally the correct amount of torque was 'off'. You may even have to replace the screw(s) for a better set.

    Replace the back - mine will not seat properly at the charger-end, no matter what, those pesky little tabs(!) So far, no problems. Double-Tap works and the screen no longer blacks-out on calls. Fingers crossed...
    08-06-2015 03:17 PM
  16. Chomiq's Avatar
    No need for any procedures on my side, it works most of the time. When it doesn't seem to work at first attempt it's usually during the night and all that's needed then is to hover your hand in front of proximity sensor, just like with glance. Then it works.
    08-07-2015 10:20 AM
  17. DrZordas's Avatar
    Well, 24hrs later and it's back to square-one. So no amount over-tightening or fiddling with torx screws fill fix this problem. A light wipe over the sensor area brings it back just the one time; a long, heavy press on the right-hand corner seems to fix it for hours-on-end. I can only assume all the pressure exerted from the back with the cover off had the same effect as pressure on the front.

    When I clean the entire screen using relative pressure, the double-tap also fails - so the screen may lifting a fraction during this process... of course once the double-tap fails the blacked-out call screen emerges also...
    08-07-2015 04:40 PM
  18. Oscar Li's Avatar
    I am wondering did you change you anything for that?
    08-10-2015 04:28 AM
  19. PsyOr's Avatar
    Most of the time it works, sometimes it dosn't but at the second time it is work.
    Not smooth like G3/G4
    08-13-2015 03:49 PM
  20. Chomiq's Avatar
    Oh, scratch my previous post. It seems like suddenly it's broken. Most of the time the way to fix it is to press on the right side of the screen. Therefor it seems like the screen lift/proximity sensor issue everyone else having.
    08-16-2015 11:59 AM
  21. Chomiq's Avatar
    Turned my 930 into warranty repair today due to screen lift. Guy from NCC had no problems with accepting warranty claim. I explained the issue, told him that the proximity sensor issues such as doubletap and dim screen after calls are random and depend on the level of lift. They said that I'll probably end up with a new display, guess they don't like saving money @Nokia, since this could easily be solved with exchange of that double-sided adhesive. Will update when it comes back from repair.
    09-07-2015 11:21 AM
  22. sportex's Avatar
    double tap works for me 99% of the time, so doesn't bother me. Hey cortana will not wake my 930 up tho
    09-08-2015 03:29 AM
  23. oldpueblo's Avatar
    Oh, scratch my previous post. It seems like suddenly it's broken. Most of the time the way to fix it is to press on the right side of the screen. Therefor it seems like the screen lift/proximity sensor issue everyone else having.
    I just or the first time experienced this. Pinching the top right of the screen fixed it for now, and I put a TPU case on that holds the screen down.
    09-08-2015 10:26 AM
  24. Chomiq's Avatar
    Phone came back with... hardware reset. "Phone works correctly". Lady from Nokia Care Center was ok with it, said that I might try re-sending it in a month if the issue pops back again. She said that they might have actually done something other than that but I doubt. The only hope is that the service center in Poland - Regeneris, will soon lose its license soon and all warranty repairs will be served by Microsoft service center in Bulgaria.
    Last edited by Chomiq; 09-14-2015 at 08:44 AM.
    09-14-2015 08:27 AM
  25. CellularMan's Avatar
    hm, that's strange... For me it just downloaded the package, you have to do it in "Online Mode" and the Phone has to be on 8.1 WITHOUT the Update 1
    Attachment 76973



    This was the result of my test

    Could you help me? because I never realized before this test
    Which version of Nokia Care Suite allows you to download the test package? I'm using version 5.5.132.1446 and it won't allow me to go online to download the missing test mode package
    09-15-2015 09:22 PM
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