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  1. Felix Bank's Avatar
    Good luck. Keep us posted.
    10-29-2014 01:58 PM
  2. realwarder's Avatar
    One of the first 830 'faults' reported was this exact same issue, and given the similarity in design I guess the two screens are attached the same way.

    It is not uncommon to use glue/tape these days in product design, and providing it is correctly applied it can be incredibly strong. However when it is not it can result in issues like this.
    10-29-2014 02:56 PM
  3. sketchedout's Avatar
    I am on my second NL930. First one I received I didn't even bother turning on as the whole of the right hand side was lifted. Now my second one has an issue with the proximity sensor when making a call where the screen remains blacked out. I can get it to work before making a call and during if I squeeze that area together. This will last temporarily but soon returns (talking problem returns within a few calls.) I'm pretty sure this must also be to do with a slight screen lift in that area giving squeezing the area together seems to temporarily fix it

    I had 3 NL920 all with a proximity sensor problem when there was a problem with the early ones getting a dust build up. I understand this got fixed with later batches.

    It's really disappointing as I absolutely love the phone, from design, screen, camera, ui and really looking forward to what Denim may bring.

    I'm reluctant to send off the handset though after reading of issues where either returned still having same problem and or coming back slightly damaged in some way.

    Is anyone aware of whether any later batches do not have this issue, as with the fixes to build quality the NL920 went through, although a different issue showed an acknowledgement of sorts that was a problem.
    10-30-2014 03:02 PM
  4. dnbrealm's Avatar
    I think I'm going to tweet Nokia UK about Lumia 930 screen lift, see what they say.
    belodion likes this.
    10-30-2014 04:42 PM
  5. belodion's Avatar
    I've been thinking of late about buying a 1520 or a 930 as a FullHD supplement to my 1020, but with the former's scroll/tap problem and the latter's screen lift problem what am I supposed to do? Which is the less bad fault?
    10-30-2014 04:49 PM
  6. Lemmiwinkles's Avatar
    Nokia UK are sending me a replacement 930 after a mountain of complaining, emails, tweets and phonecalls.

    It's really souring, because Apple send out advance replacements with no issue. Just standard practice for them. So this will certainly make me rethink buying another Nokia.
    Felix Bank, evilrob and Timbre70 like this.
    10-30-2014 05:12 PM
  7. dnbrealm's Avatar
    Did they provide you a brand new Lumia as a replacement?
    10-31-2014 02:30 PM
  8. cirian75's Avatar
    been refunded
    Felix Bank likes this.
    11-01-2014 05:45 AM
  9. dnbrealm's Avatar
    Oh right I've contacted Nokia UK, awaiting their reply on the outcome.
    11-01-2014 07:13 AM
  10. Idan Cohen's Avatar
    I have my NL930 for about 2 months now, took a few HARD falls, and my screen is still intact.. worth mentioning i'm using a case though..(checked the screen lift without the case of course)
    11-02-2014 11:16 AM
  11. mariusmuntean's Avatar
    Had a 1520 with the Scroll issue and on low light there was a terrible noise in videos captured. after that I've decided to try the 930. Great phone, great camera but the overheating problem is not something to just pass by!! Now I am seeing other bad stuff such as screen lifting. This is not acceptable for a 500EUR+ phone!!! I currently have a iphone 5S and decided to go back to WP, but I will NEVER buy one of these two again!! I would preffer an older 1020, cause I can still find these new and sealed. the HTC M8 WP is nice but it's camera is a total failure. So I guess 1020 it is for me, at least until MS decides to deliver a phone with some decent build quality!!
    11-05-2014 09:16 AM
  12. Lemmiwinkles's Avatar
    Just to update everyone, got my replacement Lumia 930 from Nokia after one of the worst series of customer service I've ever experienced. The replacement handset isn't new, its refurbed and the back cover has a small knick in it but I'm giving up the fight. They also gave me a 40 voucher which was nice.
    evilrob and belodion like this.
    11-07-2014 08:36 AM
  13. Ruined's Avatar
    Screen lift was less than a mm on my replacement 928 bottom left corner when I got it. Now after a few months there is lift in the top left corner and it interferes with the proximity sensor! Cannot use screen during a call unless I press down the lifted part.
    11-07-2014 09:07 AM
  14. evilrob's Avatar
    Just to update everyone, got my replacement Lumia 930 from Nokia after one of the worst series of customer service I've ever experienced. The replacement handset isn't new, its refurbed and the back cover has a small knick in it but I'm giving up the fight. They also gave me a 40 voucher which was nice.
    I am currently experiencing a similar level of customer service grimness regarding screen lift which is detailed in the following thread:

    So far I've complained on Facebook - they basically replied with "this isn't covered, that isn't covered - take it to your nearest Care Point so we can check you haven't damaged the phone yourself"

    Called my nearest Care Point, they basically said they'd never seen this happen before, that it wasn't covered under warranty and would cost 180 to replace the screen.

    Tried Twitter - again with the complete lack of concern and "physical damage voids warranty" message.

    Three separate avenues, all implying I've damaged the phone myself. Not impressed.
    11-07-2014 09:30 AM
  15. evilrob's Avatar
    I've escalated my issue with a Live Chat agent. Will let you know how it plays out.
    11-07-2014 11:23 AM
  16. Lemmiwinkles's Avatar
    Live chat and escalations are a complete waste of time. If I were you, get it to the point where they at least arrange a repair. If it comes back unrepaired, then step it up a notch and email Stephen Elop. My case was then referred to Alf Noto who is the VP of Nokia Care. He then "personally" passed it on to Nokia's CERT-UK team who advised me that it was the highest level a complaint can reach. They then picked up my handset and I got my replacement. All this took around 4/5 weeks of constant back and forth.

    I'd like to remind everyone that one 5 minute call to Apple will result in the same level of service but quicker, and a phone shipped in advance before sending yours back. This has been extremely souring. Microsoft have to step up their customer care or I'll be walking. I cant handle crappy customer service.
    evilrob likes this.
    11-07-2014 12:47 PM
  17. evilrob's Avatar
    Cheers for the heads up, Lemmiwinkles!
    11-07-2014 12:58 PM
  18. Lemmiwinkles's Avatar
    No problem, good luck!
    11-07-2014 05:54 PM
  19. mariusmuntean's Avatar
    customer service seems to be a down point for MS
    11-10-2014 02:51 AM
  20. Lemmiwinkles's Avatar
    customer service seems to be a down point for MS
    Uh, yeah. A far cry from the "World-class customer service" they brag about on their website.
    11-10-2014 04:39 AM
  21. cirian75's Avatar
    Just watched this youtube video and it show the adhesive tape Nokia/MS used

    I've used the same stuff on a Nook HD+ bezel repair, its rubbish stuff, I ended up using 3mm 3M VHB tape instead which is in a completely different order of strength, but also price

    VHB here though would raise a new issue, you will never get that screen off again with out wrecking it.
    Last edited by cirian75; 02-20-2015 at 02:07 PM.
    gordonfink likes this.
    02-20-2015 12:39 AM
  22. Ssrki's Avatar
    My L930 have screen lift too, but I don't have a warranty here in Serbia. What should I do or which Nokia or MS service care I have to contact and do I have some hope for maybe changing or repair my L930 caise I love it?
    02-20-2015 01:55 PM
  23. gordonfink's Avatar
    cirian - thanks for posting. I thought it was glued on, from taking several of these apart. Seeing that tape is actually encouraging to me from a repair standpoint.
    02-21-2015 08:18 AM
48 12

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