1. iliramove's Avatar
    I use Skype a lot and I just noticed this yesterday when I switched to speaker while on a Skype call and the other party can't hear me. I tested on my Lumia 1520 and it works.

    Thinking that it could be faulty hardware, I tested shooting video and the video captures sound just fine. I go on to troubleshoot thinking that it might be a software one, so I uninstalled and reinstalled again. No joy. I tried to do a soft reset, a hard rest and the issue still persists. Finally, thinking that the last dp messed up, I did a recovery from NSRT without installing the dp updates, and its still the same.

    Anyone here with this problem?
    11-03-2014 11:05 AM
  2. julokristof's Avatar
    Hey, what phone you have? Got a similar problem with my 925, though not related just to Skype
    11-03-2014 11:11 AM
  3. iliramove's Avatar
    It's Lumia 930
    11-03-2014 12:15 PM
  4. iliramove's Avatar
    Ok, further update.

    The mic doesn't work as well on normal phone calls through speaker phone and voice commands while using Cortana.

    Probably hardware?
    11-03-2014 10:32 PM
  5. Wietse-0803's Avatar
    Same problem here, what did you do iliramove to solve it?
    03-01-2015 05:17 AM
  6. alant7's Avatar
    I'm having the same problem too. However, Hey Cortana and video recording is fine for me. I used the test mode in Nokia Care Suite and it said the mics are good. I'm in the US, so I don't have a warranty. Would it be possible to replace the mics myself?
    03-04-2015 03:47 PM
  7. Alfredo Urquiza's Avatar
    Hi, just got a new 930, UK O2 firmware. It already has upgraded to Denim. My problem with the secondary mic seems to be in speaker mode (phone or skype), and also with the audio recorder and voice message in whatsapp. Video records fine the audio and also Cortana can hear me from 40 cm away. Not very convinced that it's a hardware issue. It's annoying and forces me to use the hands free or earbuds from my 920... We need a solution, MS!

    Little update: Video get the mic working only with Lumia Camera app. MS camera app is mute. More to support a software cause, I believe...
    Last edited by Alfredo Urquiza; 03-26-2015 at 12:25 AM.
    03-25-2015 10:47 PM
  8. BeatKe's Avatar
    Is there any update? Since some days (I believe before the last update) my lumia 930 microphone stopped to record correctly for whatsapp, lumia camera, cortana etc. The recorded volume is very low. I did hard reset but same problem...
    06-09-2015 01:55 PM
  9. vw412fan's Avatar
    I'm having this exact same issue.

    Called my daughter on Skype (speaker) and she can't hear me. (Works fine on my 920)

    I can't record a WhatsApp voice message.

    I took a video and seem to have audio, but remember this phone has 4 mics, right?

    Hey Cortana does not work consistently. Sometimes she hears me, maybe 40% of the time.

    Haven't made voice calls yet because I'm still waiting for my nano SIM.

    Reboot didn't help.

    Running Lumia Denim
    Running OS version 8.10.14219.341
    Firmware revision # 02540.00019.14484.37006
    Hardware revision # 2.0.0.2
    06-13-2015 11:01 AM
  10. ConiKost's Avatar
    I've had the same problem with my Lumia 930 (HW 2.0.0.2)..
    It has been now replaced by the warranty with a new one and the problem is gone. Seems the second mic was damaged.
    06-13-2015 05:07 PM
  11. mms-pc's Avatar
    I start using Lumia 930 since this February, and recently I discover that the mic doesn't function as expected. When it comes to ordinary phone conversation, Cortana, the mic works fine, but when it comes to music recognition for apps like Soundhound, Shazam, and audio recordings, the mic doesn't pick up anything, couldn't figure out what's wrong with the mic.

    My Lumia 930 also installed with OS version 8.10.14219.341, the Denim update was installed first thing after I just bought the phone.
    06-14-2015 02:06 AM
  12. ursmurali's Avatar
    I purchased the Lumia 930 (TW firmware) from Ebay US with no warrenty and got it shipped to India via a friend.


    Status of Secondary Mic :


    - Phone purchased in Oct 2014 with Cyan update : Working
    - Pre denim update till Jan 1st week : Working
    - Post Denim update after Jan 1st week : Stoped working in speaker mode in all the apps(onenote,watsapp,skype,sound recorder).


    Rather would say recorded sound with very very low volumn, barely would be able to listen if I spoke on top of my voice.
    Lumia camera would record sound cleary now and then but never consistant.


    Based on the various forum Tried following :


    - Soft reset : Did not work
    - Hard reset : Did not work
    - Flashed latest OS with Lumia recovery tool : Did not work
    - Flashed latest OS with MS recovery tool : Did not work
    - Updated to Windows 10 mobile : Did not work
    - Flashed with UK firmware denim version (For someone it resoved it with UK denim update) : Did not work
    - Flashed with TW Cyan (This is how I got it out of the box) : Did not work
    - Flashed with TW denim version : Did not work


    Not sure if it is a Software and Hardware issue But seems the Denim Software update screwed up something in the mic hardware.
    Since I got the phone with no warrenty dont know if Nokia-->Microsoft care will repair it free/for money.
    06-15-2015 07:33 AM
  13. Varun Prabhavalkar's Avatar
    Hi there,

    Two weeks ago i updated my Lumia 930 with whatever version of 8.1 update which was available. Since then my microphone is having a problem:

    1) It works fine in video recording, shazam and cortana
    2) While on speakerphone mode during call, it does not work at all
    3) While on call, volume is very low
    4) Does not work on skype, whatsapp calling.

    Can anyone suggest anything? I already tried soft reset but does not work.
    06-24-2015 06:59 AM
  14. eusty's Avatar
    There is a known issue with the 930 and the mic.

    Mine is the opposite of yours, Skype works but the others (speakerphone etc) don't!
    06-24-2015 12:18 PM
  15. jirkahtc's Avatar
    You have a defective microphone 3 and 4.Very frequent problem.
    06-24-2015 01:48 PM
  16. Black icon's Avatar
    Hi, have u solved the mics problem? Kindly let us know because my 930 the same issue and really troubles me while making calls and music detection.

    If anyone knows how to solve this issue, u are welcome.
    07-02-2015 01:49 AM
  17. eusty's Avatar
    Mine is going back for repair when I get around it.

    I don't know of any other way to cure it.
    07-03-2015 06:23 PM

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