1. kabel_mk's Avatar
    Expansys USA has the Lumia 930 for good price and i'm thinking to purchase one from them. I just wander how good they are to deal with if i need to return the phone. These days i rarely get good device from the first attempt, it seems to me that there is always something that doesn't work or i get flat out broken device. Some online retailers are very difficult with returns. I just want to hear your opinion on dealing with Expansys USA, if they are flexible with returns.
    Last edited by kabel_mk; 11-18-2014 at 04:12 AM. Reason: wanter-->wander
    sarim_xyz likes this.
    11-16-2014 08:44 AM
  2. jwinch2's Avatar
    Expansys USA has the Lumia 930 for good price and i'm thinking to purchase one from them. I just wanter how good they are to deal with if i need to return the phone. These days i rarely get good device from the first attempt, it seems to me that there is always something that doesn't work or i get flat out broken device. Some online retailers are very difficult with returns. I just want to hear your opinion on dealing with Expansys USA, if they are flexible with returns.
    I spoke with them the other day and they told me that their return policy is 15 days. I have not used them personally, but I think they have a decent rep here on the forum. Plus, they do provide a warranty, and offer an extended one at a reasonable price.
    kabel_mk likes this.
    11-16-2014 09:39 AM
  3. PiggyMiddle's Avatar
    I spoke with them the other day and they told me that their return policy is 15 days.
    I too am thinking of doing the same thing. But, there is more to 15 day return.

    Who pays the return shipping on a faulty device?
    Do they refund the original shipping on a faulty device?
    Is there a restocking fee? How much?
    Need I go on?
    kabel_mk likes this.
    11-16-2014 09:59 AM
  4. jwinch2's Avatar
    I too am thinking of doing the same thing. But, there is more to 15 day return.

    Who pays the return shipping on a faulty device?
    Do they refund the original shipping on a faulty device?
    Is there a restocking fee? How much?
    Need I go on?
    Their chat support is pretty good, I used it the other day for something else. You could probably get an answer pretty rapidly.
    kabel_mk likes this.
    11-16-2014 10:06 AM
  5. kabel_mk's Avatar
    I too am thinking of doing the same thing. But, there is more to 15 day return.

    Who pays the return shipping on a faulty device?
    Do they refund the original shipping on a faulty device?
    Is there a restocking fee? How much?
    Need I go on?
    Yes, these are very important questions. I was hoping to have somebody to chime-in with return experience within those 15 days. A month ago i bought Blackberry Passport from Amazon. It started turning off by itself randomly. It took some time to develop this. That is why i ordered through Amazon because they are flexible with returns. If Expansys charges restocking fees for similar issues (like the one with my Passport), then i better give my money somewhere else.

    I guess i need to call them up and clarify with them what are the conditions for returns.

    Thanks,
    kabel_mk
    Last edited by kabel_mk; 11-18-2014 at 04:10 AM. Reason: Makina matata
    11-16-2014 10:39 AM
  6. ngoclien0811's Avatar
    Someone told me that according to the policy change their payment within 15 days from start to buy
    11-18-2014 12:25 AM

Similar Threads

  1. Rubber Case for Edge of Lumia 930
    By Jakeway in forum Nokia Lumia 930
    Replies: 1
    Last Post: 11-16-2014, 01:53 PM
  2. Replies: 4
    Last Post: 11-16-2014, 11:41 AM
  3. This two-toned skin case for Lumia 920 is on sale today for only $4.95!
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 1
    Last Post: 11-16-2014, 08:15 AM
  4. How much does it cost to fix a nokia lumia 520 screen ?
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 11-16-2014, 07:38 AM
  5. Can I use Whatsapp on my Nokia Lumia dual sim?
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 11-16-2014, 07:07 AM
LINK TO POST COPIED TO CLIPBOARD