07-19-2017 11:28 AM
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  1. bkkwp's Avatar
    I received my phone back from repair, they advised they changed a few parts but didn't indicate a microphone. But I tested it and now the mic works.
    Really disappointed that I had to take it back to repair but lucky that it was under warranty.

    Once again I can sit in the toilet speaking to my girlfriend while on speaker.
    02-28-2015 09:11 PM
  2. alant7's Avatar
    I'm also having problems with the microphones not working when I am on speakerphone. However, Hey Cortana and video recording with audio both work fine. I just updated to the latest 14234 OS update yesterday. I also ran a complete self test on my 930 with Nokia Care Suite. Everything passes the test. Is this microphone issue a software or hardware problem?
    02-28-2015 10:10 PM
  3. Wietse-0803's Avatar
    Same problem here :(.
    03-01-2015 05:20 AM
  4. eusty's Avatar
    Once again I can sit in the toilet speaking to my girlfriend while on speaker.
    She must be so glad!
    bkkwp likes this.
    03-01-2015 08:18 AM
  5. fdl3's Avatar
    Nokia 928 with non-working secondary microphones. Still testing, but I suspect a software issue, not hardware.

    The mics quit working shortly after upgrading to WP 8.1 DP. Prior to that, mics worked fine. Afterward: Cortana could not hear anything, speech to text could not hear anything, MS and Lumia Camera audio record only static.

    On a whim, turned Cortana off, rebooted phone (as requested), and secondary mics work again.

    However, first time use MS Camera to record video, only static. And mics stop working again.

    Reboot seems to fix. Lumia Camera seems not to kill mics.

    More testing.

    WP: 8.1 Update - Denim
    OS: 8.10.14219.341
    Firmware: 3051.50009.1446.0093
    03-07-2015 10:12 AM
  6. jyasin's Avatar
    Very interesting test. I tried it but couldn't duplicate results. Please continue updating us if you find anything. Thank you
    03-09-2015 04:53 PM
  7. fdl3's Avatar
    The mic comes and goes. Sometimes it will work in SMS, and sometimes not. It seems to work more times than not since I turned Cortana off. This is a slight improvement in that it works sometimes (as opposed to never previously! 😏). It still works in Lumia camera. I still think it is a software glitch. Testing continues.
    03-10-2015 09:57 PM
  8. jyasin's Avatar
    For the love of God. Has anyone found a solution to this problem. Do you want me to beg OK I beg you. 😩

    Posted via the Windows Central App for Android
    03-26-2015 02:10 PM
  9. jmc160's Avatar
    Hi folks,

    Had my second Lumia 930 about a week now (first one was 3 days old when it bricked itself) and I've noticed a very similar issue..

    I've been testing speakerphone and Skype with my wife and she can't hear anything coming from my end, so it appears as if there's no audio for this part.

    If I test the mic by recording some video, then I do get audio, but it's very quiet.

    I've tried adding a voice note in OneNote, and it doesn't appear to be working at all there either. All I get is a bit of static.

    Cortana, however, doesn't seem to be having any issues. It's tested fine, and it looks like it hears (and understands) me when I just speak normally.

    I believe I already have the Denim update, although if someone wants to tell me the version number I'll be happy to confirm this. I've tried soft and hard resetting the phone, and I've reset it via the Lumia Recovery Tool too. Nothing seems to have had any impact on this issue.

    The next step for me I think (unless someone can recommend something else) is to send the phone back to the carrier for repair/replacement, which I hate doing :(

    ETA: Just done a little more testing on this...

    If I run the MS camera, then I don't get any audio at all except maybe some static. I can't hear my voice at all. However Lumia Camera behaves slightly differently. Using the Lumia Camera with its default settings, it is able to pick up audio but not much. I can hear my voice but it's very quiet. BUT if I change Lumia Camera's video settings to record with Dolby 5.1 Surround Sound, then I get much better quality audio.

    I'm still confused though, and I have no idea what this means in terms of figuring out whether this is hardware or software related.
    Last edited by jmc160; 03-31-2015 at 11:02 AM. Reason: Extra info after more tests
    03-31-2015 07:28 AM
  10. Putu Oka's Avatar
    I have the same issue with this. When i call in speaker mode my talk friend didn't hear me. i'm very disappointed with this. no wonder most people prefer buy iphone and samsung. i come here just for camera.

    i'll do denin update if it's not fix the problem will take it to nokia care. will update in this thread later

    I'm also having problems with the microphones not working when I am on speakerphone. However, Hey Cortana and video recording with audio both work fine. I just updated to the latest 14234 OS update yesterday. I also ran a complete self test on my 930 with Nokia Care Suite. Everything passes the test. Is this microphone issue a software or hardware problem?
    05-02-2015 09:35 AM
  11. donkiluminate's Avatar
    I'm convinced this is a software issue. I spent several hours last night messing around with this. I found that if I installed either Lumia Camera Beta or Classic and went into settings and turned the surround sound setting ON I get volume. Then I reboot my phone and I get audio when I record a video.

    The problem is that it doesn't last. I didn't figure out all of the triggers but it would seem to randomly stop working. I know if I went and used the default MS app not only would I not get audio using the default app but it killed audio from the Lumia Camera Beta app and I had to do the process all over again.
    05-06-2015 09:58 AM
  12. deepak12345's Avatar
    I'm convinced this is a software issue. I spent several hours last night messing around with this. I found that if I installed either Lumia Camera Beta or Classic and went into settings and turned the surround sound setting ON I get volume. Then I reboot my phone and I get audio when I record a video.

    The problem is that it doesn't last. I didn't figure out all of the triggers but it would seem to randomly stop working. I know if I went and used the default MS app not only would I not get audio using the default app but it killed audio from the Lumia Camera Beta app and I had to do the process all over again.
    I guess u are right!!!! I just got a 930 a week back nd i found this issue just today....Tried shouting near the speaker on top of the phone nd it does record vsound in whatsapp,skype,recorder and ms camera app. So ,as it gets sound when shouting near the microphone shudnt it mean that it is just a software problem? i mean if the microphone aint functional it shudnt be able to record at all right?
    06-04-2015 07:09 AM
  13. ursmurali's Avatar
    I purchased the Lumia 930 (TW firmware) from Ebay US with no warrenty and got it shipped to India via a friend.

    Status of Secondary Mic :

    - Phone purchased in Oct 2014 with Cyan update : Working
    - Pre denim update till Jan 1st week : Working
    - Post Denim update after Jan 1st week : Stoped working in speaker mode in all the apps(onenote,watsapp,skype,sound recorder).

    Rather would say recorded sound with very very low volumn, barely would be able to listen if I spoke on top of my voice.

    Lumia camera would record sound cleary now and then but never consistant.
    <EDIT> will always work in Landscape mode and not when in vertical mode. seems different set of mic are invoked when in landcape mode.

    Based on the various forum Tried following :

    - Soft reset : Did not work
    - Hard reset : Did not work

    - Flashed latest OS with Lumia recovery tool : Did not work
    - Flashed latest OS with MS recovery tool : Did not work
    - Updated to Windows 10 mobile : Did not work

    - Flashed with UK firmware denim version
    (For someone it resoved it with UK denim update): Did not work
    - Flashed with TW Cyan
    (This is how I got it out of the box) : Did not work
    - Flashed with TW denim version : Did not work

    Not sure if it is a Software and Hardware issue But seems the Denim Software update screwed up something in the mic hardware.

    Since I got the phone with no warrenty dont know if Nokia-->Microsoft care will repair it free/for money.
    Last edited by ursmurali; 06-23-2015 at 09:54 AM. Reason: Formating
    06-15-2015 07:28 AM
  14. avazee's Avatar
    I am having a very similar problem. I have a Lumia 930, using it on AT&T in the US, and recently I noticed the following issues:

    1) When on a call and enabling Speaker phone, no one can hear me
    2) When recording video and playing it back via a TV or PC, the audio does not play back in stereo - I can only hear audio from the right speaker.
    3) Cortana and system voice dictation (i.e., emails, SMS messages) DOES WORK

    I purchased the Lumia 930 back in February 2015, and all was working until recently. I believe it stopped working as soon as I updated the phone to 8.1 Update 2. Either that, or I had to do a hard reset because I accidentally had Windows Insider enabled and it tried to update to Windows 10. I couldn't back out of it, so I had to reset the phone, and I noticed the issue after that occurred.

    Thoughts?
    07-11-2015 08:17 PM
  15. Razvan Simion's Avatar
    any ideeas?
    07-17-2015 02:37 AM
  16. TT_GENERAL's Avatar
    It's definitely hardware issue. I have sent mine to Nokia care. Been two weeks and I have been told that it is pending for spares.
    07-17-2015 03:05 AM
  17. ShannonKB's Avatar
    I think it's an issue with the headphone jack. I believe it gets stuck into thinking there is still a mic plugged in so it pulls audio feed from a non existent audio source for speakerphone and videos, shazam, etc. I managed to get it to record audio in a video by shoving a toothpick around inside the jack attempting to wiggle any possible stuck contacts.
    Shan
    07-18-2015 12:04 PM
  18. ROBBIE HALL's Avatar
    I have the same issue. I have changed my product code as denim wasn't available at the time for my device. I will try to resort to the original product code and see what happens, after I update to denim. (and then w10 tp) using a l1020.
    It seems that the issue is mostly usa versions of the 1020 920 930. I stand corrected on that.
    07-18-2015 12:22 PM
  19. jirkahtc's Avatar
    It's definitely hardware issue..
    I can confirm.
    Just a few words to the microphone (using PC SW Nokia Care Suite). Test the microphones carefully, in case micr. No. 3 and 4 is or both are more quiet than micr. No 1 and 2 it is necessary to replace the motherboard.
    If one of micr. No 3 and 4 is or both of them are broken they do not work at all or they are recording more quiet than No. 1 and 2. The sound of e.g. the record ( video) is quiet and the right channel is more loudly.
    If you start recording a video and you speak on the left side and afterwards on the right side than when playing the video on your PC you must hear a big difference between the left and the right side.





    Last edited by jirkahtc; 07-19-2015 at 11:54 AM.
    Pedro Moreira and phito like this.
    07-19-2015 10:26 AM
  20. Chomiq's Avatar
    In my case #4 records lower audio levels. All others are the same. On the other hand, since #4 is located by the earpiece I believe it's main purpose is to cancel out noise coming from the earpiece itself.
    07-25-2015 08:07 AM
  21. Pierre Christen's Avatar
    +1, I'm having the same issue on my 930. I didn't test with the camera and other applications though. What is really irritating is no one can hear me when I set the call in speaker mode.

    Why no one from MS or Nokia give a statement on this?

    I guess the only solution is for me to give it for repair :(
    Pedro Moreira likes this.
    08-03-2015 04:50 AM
  22. BeatKe's Avatar
    I have the same problem, did the denim update yesterday, haven't tried cortana, but in skype, I still can't use the speaker cause nobody can hear me. It does work for me also if I speake into the earpiece, but that's not exactly the idea on how to use skype...
    here the same. cortana can hear me perfectly and also sound recording for video works. but for whatsapp, onenote even calls on loud speaker i have to speak into the earpiece (it is still not working after bringing back to care point and no update helped). Therefore I assume a software issue which I really cant understand why microsoft is not able to fix it
    08-09-2015 12:36 PM
  23. eusty's Avatar
    All I know is when mine went for repair they replaced it with another device.

    Good= battery life and screen perfect
    Bad= I had to settle for a black one rather than orange
    08-09-2015 01:11 PM
  24. GeorgeX21's Avatar
    I think that I have a similar problem. When I record a video with Lumia camera app and hold the phone in a vertical position a have no sound. Horizontally I have. Have anyone try this;
    08-09-2015 03:23 PM
  25. jaysun_walter's Avatar
    This started happening probably about two months ago on my fully updated 930 as well. Speaker phone not working, video recording not working, regardless of portrait or landscape mode. I found the only video that does record sound is when I plug in my Apple earbuds - it uses that microphone, because when testing it with headphones that don't have a microphone it again doesn't work with a lot of noise, the sound coming through very slightly, only barely able to be heard when putting my ear right up against the mic.

    I also just used the Windows recovery tool to format and restore my phone. This at least seems to have fixed the delayed screen rotation issues that also plagues these cursed phones.

    Lumia help on Twitter was also not very helpful, only offering the most rudimentary suggestions to fix the problem.

    On top of this, my phone has no warranty.

    This is my first Windows phone, having moved from iPhone, and I have to say, I love the phone but its so darn buggy and more importantly, the support is next to non-existent. Hopefully Microsoft's new approach to the Lumia range, with fewer phones, will bring more focused support.
    08-10-2015 08:19 AM
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