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  1. GEO147's Avatar
    Can Nokia or Microsoft give an answer . Is it hardware or software related with the 930. I think i will try to set the phone back to 8.1 .hope it works.
    Well I'm dropping mine off for repair tomorrow. Its a widely known fault with these Lumias. I will report back after the fix.
    11-22-2015 08:12 AM
  2. bells0's Avatar
    Went back to W10 and the secondary mic doesn't work at all again. ?? I think personally it is a hardware and software issue. That W8 and W10 utilise the mics differently. Speaker phone works with neither but I get some audio in video recordings on W8, none in anything in W10.
    Same for me, first attempt with W10 as i heard reports it was good enough to use daily. Yes, if you dont want to be able to record sound on vids. At least with 8,1 it coould record in mono......... Hey Cortana wouldnt work at all with 10, with 8,1 it would, if i shouted at it within an inch of my face.

    What a balls up with this phone MS, wonder if they will treat the latest 'flagship' phones with such enthusiam..........
    GEO147 likes this.
    11-22-2015 10:21 AM
  3. bells0's Avatar
    Anyone here from the UK - have you sent yours back?? - can't be without a phone loathed to have to pay for a burner.
    11-22-2015 02:12 PM
  4. McBeukie's Avatar
    Back to 8.1. Video is working now. Whatsapp and telegram not with voicerecording
    11-22-2015 02:38 PM
  5. bells0's Avatar
    Ditto for me.
    11-22-2015 02:43 PM
  6. McBeukie's Avatar
    I,am going to send it back
    11-22-2015 03:46 PM
  7. GEO147's Avatar
    Anyone here from the UK - have you sent yours back?? - can't be without a phone loathed to have to pay for a burner.
    They should offer a replacement
    11-22-2015 04:31 PM
  8. bells0's Avatar
    I'm 14 months into owning the phone. First 12 you can send back to original shop for refund/replacement. After that its with the manufacturer ie MS. Just glad they give a 2yr warranty in the UK. Although I'm guessing sorting a repair will not be straight forward!
    11-22-2015 05:01 PM
  9. McBeukie's Avatar
    My 930 is back to Nokia. I have 11months waranty .using my old 920 now . And its working fine with 10586 build ☺ .i am happy to have a backup phone.
    11-23-2015 09:33 AM
  10. deepak12345's Avatar
    My 930 is back to Nokia. I have 11months waranty .using my old 920 now . And its working fine with 10586 build ☺ .i am happy to have a backup phone.
    How long did they tell you it will take. Going to contact the care here and ask tomorrow. :D . Worst part I don't have a backup phone :3
    11-23-2015 11:13 AM
  11. McBeukie's Avatar
    I think a week or 2. I had to send it to Germany. In the Netherlands is not a repair point of Nokia I think.
    11-23-2015 11:53 AM
  12. derdiedasAndy's Avatar
    Glad my Lumia 930 was repaired by arvato bertelsmann germany. I think they switched the mainboard and mics. Everythink works fine on 8.1 an 10. So it is, for me, a hardware issue.

    Thanks.
    11-24-2015 01:04 AM
  13. vodda's Avatar
    Do we have to send our phone to nearest nokia service company or we can send it to wherever we want, like to "arvato bertelsmann Germany" who apparently will fix the phone.
    11-24-2015 01:57 AM
  14. deepak12345's Avatar
    Hmm. I tried to call the nearest care point. First accidently called a store they picked up soon and told that they only sell. Next called the care point number .. Tried 3 times they just don't pick up the phone. This is how good their after sale service is here. And the reason why i was holding back from giving it to them for repairs. But now what?

    Update: They said they do have the spare after picking up the call the 7th tike I tried. I told its mic is damaged hope they fix it fast as they have spares available as they said


    Update1:gave it to Microsoft device care. They said 14-20 working days.when they wrote report of the phone they wrote screen scratched. I'm pretty sure it isn't.ill attach a link here soon. The phone needs to be taken to Chennai. Hope i get it back without any damage or scratch on screen. When i asked representative about the report he showed me smudge on screen and told minute scratches are there over the touch keys. More updates coming.....

    Trivandrum
    India
    Last edited by deepak12345; 11-25-2015 at 08:07 AM.
    11-24-2015 03:30 AM
  15. McBeukie's Avatar
    Glad my Lumia 930 was repaired by arvato bertelsmann germany. I think they switched the mainboard and mics. Everythink works fine on 8.1 an 10. So it is, for me, a hardware issue.



    Thanks.

    Mine is also to bertelsman☺☺
    11-24-2015 09:02 AM
  16. deepak12345's Avatar
    Does this look scratched to anyone?? Files shared from OneDrive

    http://1drv.ms/1MRlqoV
    11-25-2015 09:33 AM
  17. 1Icarus2's Avatar
    They have got to be joking right? There is not even a single scratch on that phone. It looks like you opened it from the box just now.

    Also, my service provider contacted me today. I will be getting a new phone on Saturday... thinking of going back to iPhone....
    Last edited by 1Icarus2; 11-26-2015 at 05:22 AM.
    AgentSplurge likes this.
    11-26-2015 05:08 AM
  18. deepak12345's Avatar
    They have got to be joking right? There is not even a single scratch on that phone. It looks like you opened it from the box just now.

    Also, my service provider contacted me today. I will be getting a new phone on Saturday... thinking of going back to iPhone....
    Hope they dont say it was already scratched as in report if it comes back scratched or something. A new 930 as replacement?


    Btw these pics will serve as enough proof if it comes back scratched right?as this pic was taken 20-30 mins before it was given u can see that in the details of the pic .
    11-26-2015 07:18 AM
  19. Pierre Christen's Avatar
    Hi all, today, I received my 930 after three weeks in repair. Good news is that the microphone now works again!

    I had Windows 10 installed, but it came back with 8.1. So I tried the mike in 8.1, then did a couple of upgrades until the latest build (insider fast), and tried again the mike, all os well!

    The repair order comes from Iqor/Microsoft, and there's no mention about replacing the motherboard. It only mentions replacements of a screw, of the black cover gasket, and "MIC SMD OMNI HP Malcom 4x3x1"

    All done under warranty of course 😊
    11-26-2015 08:02 AM
  20. deepak12345's Avatar
    Hi all, today, I received my 930 after three weeks in repair. Good news is that the microphone now works again!

    I had Windows 10 installed, but it came back with 8.1. So I tried the mike in 8.1, then did a couple of upgrades until the latest build (insider fast), and tried again the mike, all os well!

    The repair order comes from Iqor/Microsoft, and there's no mention about replacing the motherboard. It only mentions replacements of a screw, of the black cover gasket, and "MIC SMD OMNI HP Malcom 4x3x1"

    All done under warranty of course 😊
    Are you going to update to preview again?if u do do post about what happens.
    11-26-2015 09:42 AM
  21. 1Icarus2's Avatar
    Also some good news from my side. My Service Provider replaced my phone. I have a brand new Nokia 930. Everything seems to be working perfectly.

    I'll also do an upgrade to insider preview and keep everyone posted.
    GEO147 and vodda like this.
    11-26-2015 11:36 AM
  22. 1Icarus2's Avatar
    Upgraded to Windows 10. Everything works.
    vodda likes this.
    11-29-2015 02:27 AM
  23. deepak12345's Avatar
    Upgraded to Windows 10. Everything works.
    Hmm iI'm waiting for mine to come back gave it 5days back. Expected delivery date is 16dec. I'm gonna install preview after gettin it back too :D
    11-29-2015 09:53 AM
  24. PsyOr's Avatar
    For who's got a replacement/fix - please try to make a video while phone is vertically and speak while recording.
    Do you hear a sound or still have no sound when record video vertically?

    I have a problem with the top speaker, which use while using speaker mode while call and while recording video vertical.
    How do I contact Microsoft to use my warranty? (mail)
    12-01-2015 10:54 AM
  25. Chomiq's Avatar
    Does this look scratched to anyone?? Files shared from OneDrive

    http://1drv.ms/1MRlqoV
    I had to deal with same thing in my first contact with Nokia Care. Phone was new out of the box "minor wear on body and screen" "What wear?!" "Well..." "Show me" "Ok, no wear". Phone came back with 2 scratches on screen and a scratch on back cover and aluminum frame. Their response "Those are minimal".
    12-02-2015 12:18 PM
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