07-19-2017 11:28 AM
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  1. deepak12345's Avatar
    I had to deal with same thing in my first contact with Nokia Care. Phone was new out of the box "minor wear on body and screen" "What wear?!" "Well..." "Show me" "Ok, no wear". Phone came back with 2 scratches on screen and a scratch on back cover and aluminum frame. Their response "Those are minimal".
    Sp will there be any problem if it comes back scratched?like they already wrote scratched so if it comes back scratched will they not repair under warranty.? And idk what's gonna happen to the phone 1st thing it went to Chennai currently where there is a natural disaster of floods nd it has not yet reached the place. 7working days since i gave it.
    12-03-2015 02:38 AM
  2. Chomiq's Avatar
    If they already wrote "scratched" they protect themselves from any claim that they're the ones that made the scratches. It does nothing to your claim about microphone issues.
    12-05-2015 04:00 AM
  3. deepak12345's Avatar
    If they already wrote "scratched" they protect themselves from any claim that they're the ones that made the scratches. It does nothing to your claim about microphone issues.
    Even if it comes with a big scratch and i show this picture?if the scratches are small I can live with them but if it comes back with a big one :/. I would totally make a prob there if they don't accept my claim. Becaus i asked the manager that day after the guy wrote this. He said it was minute scratches that it was written about. So i thought maybe it's possible because i did not have a screen protector on my father was there too.
    12-05-2015 04:03 AM
  4. deepak12345's Avatar
    Anyway there was nothing visible to my eye before i gave it.
    12-05-2015 04:07 AM
  5. Chomiq's Avatar
    Well IF it comes with a big *** scratch then you can argue with them and provide proof that they're the ones that made it. IF. Let's hope it won't, don't worry about it.
    deepak12345 likes this.
    12-05-2015 04:16 AM
  6. deepak12345's Avatar
    Well IF it comes with a big *** scratch then you can argue with them and provide proof that they're the ones that made it. IF. Let's hope it won't, don't worry about it.
    Totally :D
    12-05-2015 07:46 AM
  7. marpamcy's Avatar
    It looks that some phones have a mic problem. Sometimes the upper mics and sometimes the lower.
    Some apps are affected depending which mic they use.
    Jumping from one OS to the other (W8-W10) solves the problem for some users but starts the problem for others. It seems that some apps use different microphones on each OS.
    There is for sure a hardware problem with the lower mic flex cable on most of the phones, that's why the market is full of mic parts.
    There is a link below for these mics at Aliexpress for those who are not covered over warranty and are brave enough to replace them.
    The second link is for the battery cover on different colors, some of them include NFR, Qi and flash

    Shop lumia 930 microphone online - Buy lumia 930 microphone for unbeatable low prices on AliExpress.com

    Shop nokia lumia 930 battery cover online Gallery - Buy nokia lumia 930 battery cover for unbeatable low prices on AliExpress.com
    AgentSplurge and anthonyng like this.
    12-07-2015 07:04 AM
  8. deepak12345's Avatar
    It looks that some phones have a mic problem. Sometimes the upper mics and sometimes the lower.
    Some apps are affected depending which mic they use.
    m[/url]
    Hmm and sometimes both the mics :/
    12-07-2015 10:58 AM
  9. Admiral12's Avatar
    Recently have noticed that my lumia 930 microphone cant record either when you want to record using whatsapp or skype. Can anyone help please
    12-11-2015 02:36 AM
  10. Pierre Christen's Avatar
    For who's got a replacement/fix - please try to make a video while phone is vertically and speak while recording.
    Do you hear a sound or still have no sound when record video vertically?

    I have a problem with the top speaker, which use while using speaker mode while call and while recording video vertical.
    How do I contact Microsoft to use my warranty? (mail)
    Hi, I tried, it works.
    12-11-2015 04:27 AM
  11. Douglas711's Avatar
    I had the same microphone problem... luckily was under warranty, went back to the retail store and they sent my Nokia Lumia 930 for fix... replaced the second microphone and everything is working fine. :-) i.e. Skype, WhatsApp, WeChat, video recording, etc.

    You can refer to my posting and other discussion on this forum:
    (sorry I currently am not able to post a reply with link, so you need to complete it yourself)
    answers.microsoft.com/en-us/....
    Title of the thread: Lumia 930 microphone not working
    12-12-2015 11:02 PM
  12. ankitmav87's Avatar
    Hii same issue here,Mic located on top front has issues during speakermode calls. Front side of Lumia 930 has omni-directional mics whereas rear side mics are multidirectional.During speakermode top front mic works to capture audio from coming from the top direction(keep the phone upside down the other person can hear you well),but as you speak near from the bottom of the device the lower front mic acts as noise cancellation type mic resulting in low sound level while in speaker mode.The software has messed up in front omni-directional mics.
    Audio capture in recording videos is working falwlessly (indeed rich recording).Try using speakerfone mode keeping handset upside down,it works.
    12-15-2015 01:21 AM
  13. AgentSplurge's Avatar
    Did you get this sorted? I'm from the UK with EE, not sure who to contact but don't want to have to go without my phone for 3 weeks!
    12-15-2015 07:22 AM
  14. deepak12345's Avatar
    Did you get this sorted? I'm from the UK with EE, not sure who to contact but don't want to have to go without my phone for 3 weeks!
    Trust me it will take longer. Tomorrow it will be three weeks since i gave mine. They started repair on 12th the return date was 16th . Frm the date of repair start it will take 7-10 more working days. :3 won't get it back before Christmas. Hope toatleast get it by new year. :|
    12-15-2015 07:31 AM
  15. bells0's Avatar
    I was planning on sending mine in for repair now i have my 950XL and then selling it. But may as well just take it down to CEX for 100. Guessing they won't test out the mic!

    Not worth anymore on ebay which sucks!! Hate to think how much my XL has lost in the week i've had it..............
    12-15-2015 07:34 AM
  16. AgentSplurge's Avatar
    Urgh, I don't know what to do. Needs fixing because in the new year I'll be needing to use my phone on loud speaker (in the car) more frequently. So annoying!
    12-15-2015 08:10 AM
  17. Chris_Kez's Avatar
    Urgh, I don't know what to do. Needs fixing because in the new year I'll be needing to use my phone on loud speaker (in the car) more frequently. So annoying!
    Bluetooth headset. Folks on the other end will appreciate the better mic placement and reduced noise/echo vs. shouting at your phone. :)
    12-15-2015 12:37 PM
  18. AgentSplurge's Avatar
    That's an option but I'm already connected to my MS band and my car for music, I think mu battery would have a heart attack with another Bluetooth connection lol.

    The only other option would be to upgrade my head unit to be able to make and receive calls through it instead of just being able to play music. Been thinking about that anyway as it would be handy for sat nav too. Just more
    12-15-2015 01:14 PM
  19. Chomiq's Avatar
    Well if you're already using it in your car what's stopping you from plugging it in for charging while driving?
    12-16-2015 02:33 AM
  20. AgentSplurge's Avatar
    I got the ms band so I can leave it in my pocket, I suppose I could plug it in but I also hate having wires that's why I use bluetooth not AUX. I'll just use it as an excuse to upgrade my head unit and treat myself hehe.
    12-16-2015 04:08 AM
  21. deepak12345's Avatar
    Anyone knows what they mean when they say my device is with backend team? .....And it's not possible for them to give me a return date?
    12-17-2015 01:56 AM
  22. McBeukie's Avatar
    My Phone was back from Bertelsmann and fixed. I thought. But now the powerbutton didn,t work . I try to power on the Phone. Had to press real hard and then he went in a loop ...on/off . So now the Phone is back again to CorsArvato Bertellsmann. its almost 4 weeks now..I bought myself a lumia 640 as backup Phone. So i can use my old lumia 920 for Spotify in home.
    I must say the lumia 640 is a nice Phone for the price. It works verry well. Maybey i am going to sell te 930 when he comes back repaired!!
    12-19-2015 01:44 AM
  23. deepak12345's Avatar
    My Phone was back from Bertelsmann and fixed. I thought. But now the powerbutton didn,t work . I try to power on the Phone. Had to press real hard and then he went in a loop ...on/off . So now the Phone is back again to CorsArvato Bertellsmann. its almost 4 weeks now.
    Files shared from OneDrive http://1drv.ms/1UUYNoI. -still waiting for parts!!!

    1 month since i gave it to the repair centre. I'll give a complaint at the end of this month if they are not going to return it. My spare phone also died. And they haven't given me a standby phone.
    12-21-2015 03:06 AM
  24. mayankcse10's Avatar
    Have you given this for repair in India, backend team generally means Delhi/Mumbai. Could you let me know when you get your phone, and what was fixed. I have a HK imported phone, so would give it for repair at my cost, don't wan't to hear that the motherboard needs replacing.
    12-22-2015 05:30 AM
  25. McBeukie's Avatar
    Yess, Mine is back and working good now.All the mics are working with Windows 10 Mobile. So now I have a nice Lumai 640 test and backup phone and the Lumia 930 back as daily driver.
    12-22-2015 09:19 AM
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