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06-30-2015 04:39 AM
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  1. maverick786us's Avatar
    Since last couple of days, my Lumia 930 restarts once a day. I have started facing this issue after installing Gestures Beta. I though that this Gestures Beta must responsible for this. But one of my colleague also installed Gestures Beta in his Lumia 625. But his device isn't restarting.

    Just like desktop, is there some error log, through which I can find out, the reason for the restart? Could this be because of hardware issue, like damaged or bad sector in the internal memory of the phone?
    12-23-2014 01:03 AM
  2. jeiiel's Avatar
    I experienced a similar thing. Although I am not getting restarts as frequently as you are
    maverick786us likes this.
    12-23-2014 01:14 AM
  3. Harrie-S's Avatar
    Sorry there is no error login like on the PC.
    What you could do is soft reset, replace your SIM card, replace SD card if you have one. (With replace I mean get it out and place it back in again). These are relative easy things to do and will not heard. A hard reset or the use of Lumia software recovery can also help but before you do this be sure to make a backup.
    maverick786us and wpn00b like this.
    12-23-2014 01:39 AM
  4. maverick786us's Avatar
    I have performed a soft reset. Disabled the gestures. I will see if it restarts within a day or 2, I will post it here
    12-23-2014 02:18 AM
  5. Harrie-S's Avatar
    Okay.
    maverick786us likes this.
    12-23-2014 02:22 AM
  6. dnbrealm's Avatar
    I've had the same issue, restarting randomly.
    I have notice this happening more frequently when using Internet Explorer, often the keyboard or phone becomes unresponsive and then will restart.

    Haven't soft reset my phone can't pinpoint the issue.
    maverick786us likes this.
    12-23-2014 08:39 AM
  7. Rick_Air's Avatar
    Mine has been doing this for the last few days, about once a day.
    I have never installed the gestures app, so that's not causing it.
    Been fine since I got it about 3 months ago only just started happening.

    Any other apps you guys have installed just prior to developing this fault?

    Just checked Battery Saver, Cortana's background use is 100% in the last 24hrs, 50% last 24 hrs and still 15% the last week.

    Culprit?
    Last edited by Rick_Air; 01-01-2015 at 06:30 AM.
    maverick786us likes this.
    01-01-2015 05:20 AM
  8. GoodThings2Life's Avatar
    Unfortunately, battery saver's measures of usage aren't very accurate. I've seen it say the same about Phone even if I've not made any calls or random apps.
    maverick786us likes this.
    01-01-2015 07:06 AM
  9. Rick_Air's Avatar
    Unfortunately, battery saver's measures of usage aren't very accurate. I've seen it say the same about Phone even if I've not made any calls or random apps.
    Well I've turned off the background task to see if it improves anything.
    maverick786us likes this.
    01-01-2015 07:48 AM
  10. GoodThings2Life's Avatar
    Has it been any better with the background task disabled? Which task did you shut off--Cortana?
    01-03-2015 08:24 AM
  11. Fred Wilson2's Avatar
    Don't think you can turn off Cortana for background running.

    Fred
    01-03-2015 09:02 AM
  12. Rick_Air's Avatar
    Don't think you can turn off Cortana for background running.

    Fred
    Go to Battery Saver, click on Cortana, disable background task. Same as every other app that shows up there.
    01-03-2015 11:03 AM
  13. Rick_Air's Avatar
    Has it been any better with the background task disabled? Which task did you shut off--Cortana?
    Mine hasn't restarted in two days since disabling it. Personally not missing out anything doing this, just has to load up your daily feed instead of it being ready.
    GoodThings2Life likes this.
    01-03-2015 11:04 AM
  14. maverick786us's Avatar
    Has it been any better with the background task disabled? Which task did you shut off--Cortana?
    Well 2 weeks ago, my Lumia 930 screen broke, the screen doesn't work, there is a scratch in the aluminum frame. I have given to insurance for possible replacement.
    01-04-2015 10:17 PM
  15. maverick786us's Avatar
    Well after a wait of month I got my Lumia 930 back on 3rd of Feb. They factory reset it, so I lost all my applications, which I had to re-install. Everything was working fine. Today it again restarted. I am not sure if what caused it, could it be true caller, which i installed today?

    ​I have performed a soft reset, will see, if this restart happens again.
    02-05-2015 01:40 AM
  16. Fred Wilson2's Avatar
    Maybe uninstall that app and try it for a couple of days without and see if it does not reset then.

    Fred


    Well after a wait of month I got my Lumia 930 back on 3rd of Feb. They factory reset it, so I lost all my applications, which I had to re-install. Everything was working fine. Today it again restarted. I am not sure if what caused it, could it be true caller, which i installed today?

    ​I have performed a soft reset, will see, if this restart happens again.
    02-05-2015 07:22 AM
  17. maverick786us's Avatar
    After Denim update, the frequency has increased. Now a days almost everyday I observer restart. Usually this restart is not while using or opening an application, it restart when the phone is idle. I have disabled Cortana at the background. Will see if it happens again.

    Looks like this is a similar issue, that Lumia 920 users faced with the first firmware.
    03-04-2015 05:07 AM
  18. Pilou's Avatar
    I've Been having this issue sine day one (got the phone 1 month ago)... anybody found the cause yet?
    06-01-2015 03:22 AM
  19. irtiza_fayaz's Avatar
    Alright, the frequency of those restarts is unhealthy. You probably got a defective model, replace it under warranty maybe?
    06-01-2015 03:53 AM
  20. wpn00b's Avatar
    You didn't mention it after it was suggested, but did you remove and reinsert the SIM? That's always been what caused my phone to restart.

    I'm not certain why but replacing it altogether (brand new) might even help. Good luck.
    06-01-2015 04:00 AM
  21. Pilou's Avatar
    Happens with my old nano-sim and my brand new one...and only when de phone is idle...which is the case with everyone having This issue
    06-01-2015 04:24 AM
  22. wpn00b's Avatar
    Happens with my old nano-sim and my brand new one...and only when de phone is idle...which is the case with everyone having This issue
    Hmm... Anyone else got ideas? Seems you've replaced all software and hardware other than the device itself. If a clean install with stock apps only didn't fix it then I'd replace it at that point.
    Last edited by wpn00b; 06-07-2015 at 05:17 PM.
    06-06-2015 08:28 AM
  23. Sunstorming's Avatar
    Sounds like the hardware might be faulty and you should get a warranty repair or replacement.
    06-06-2015 08:31 AM
  24. danmorrissey's Avatar
    Hi everyone,

    I've just had an update delivered to my 930 (in the UK, unlocked) which specifically says it addresses spontaneous reboots of the phone. I've not really experienced any like you seem to have done, but came here to see if anyone else had had it. The only reboots I've had recently are when using the Lumia Camera Beta app, and I assume it's because of the beta rather than the whole OS, but check to see if you've got an update pending, might help.

    Here's my About screen so you can compare it...

    wp_ss_20150611_0001.png
    06-11-2015 02:12 PM
  25. wpn00b's Avatar
    Hi everyone,

    I've just had an update delivered to my 930 (in the UK, unlocked) which specifically says it addresses spontaneous reboots of the phone. I've not really experienced any like you seem to have done, but came here to see if anyone else had had it. The only reboots I've had recently are when using the Lumia Camera Beta app, and I assume it's because of the beta rather than the whole OS, but check to see if you've got an update pending, might help.

    Here's my About screen so you can compare it...

    Click image for larger version. 

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    Awesome. I've got the 929 and not seen this but there is a post on the main page now as well. Thanks for sharing that!

    http://m.windowscentral.com/lumia-93...ritical-update
    danmorrissey likes this.
    06-11-2015 06:52 PM
27 12

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