1. anon(5725119)'s Avatar
    I updated my 930 to Denim today, and I've set up Hey Cortana but it will only work when the screen is on and the phone is unlocked. Anyone else have this problem? Anyone know the solution?

    Thanks.
    01-23-2015 06:45 PM
  2. Vlada Nehez's Avatar
    Yeah, same here.
    + allowed to run in background.
    01-23-2015 07:28 PM
  3. eusty's Avatar
    Works on mine fine even with the screen off.

    One thing is when the battery saver kicks in then it turns it off. That's fine, but it doesn't turn it on again when charged.
    Ssrki likes this.
    01-24-2015 05:31 AM
  4. corey_blackstock's Avatar
    You need to tick 'allow speech above lock' in speech settings.
    01-24-2015 05:54 AM
  5. anon(5725119)'s Avatar
    You need to tick 'allow speech above lock' in speech settings.
    Still not working for me :/
    01-24-2015 05:58 AM
  6. Vlada Nehez's Avatar
    Works on mine fine even with the screen off.



    One thing is when the battery saver kicks in then it turns it off. That's fine, but it doesn't turn it on again when charged.


    You can enable that in battery saver settings.


    And it's still not working for me even with "with above lock" enabled. :/
    01-24-2015 09:22 AM
  7. Vlada Nehez's Avatar
    Nevermind, working now. :D
    01-24-2015 10:18 AM
  8. anon(5725119)'s Avatar
    Nevermind, working now. :D
    Did you change any settings or do anything to get it to work?
    01-24-2015 11:22 AM
  9. Vlada Nehez's Avatar
    You need to tick 'allow speech above lock' in speech settings.

    This helped me.
    01-24-2015 11:36 AM
  10. anon(5725119)'s Avatar
    I don't know what's wrong with mine :(
    01-24-2015 12:30 PM
  11. Vlada Nehez's Avatar
    Try doing a soft reset. Might help.
    01-24-2015 06:17 PM
  12. anon(5725119)'s Avatar
    Thanks for the suggestion, but I've tried that a few times with no luck.
    01-24-2015 06:21 PM
  13. Vlada Nehez's Avatar
    Is your region and phones language the same ?
    I think it has to be to even have hey cortana functioning, but check anyway. And is it allowed to run in the background ?
    01-26-2015 11:02 AM
  14. anon(5725119)'s Avatar
    Thanks for your help guys but it's started working, completely randomly!
    Literally the only thing that changed was that I moved from my parents home in Birmingham back to my flat in London. Maybe Cortana hates the midlands.
    Vlada Nehez likes this.
    01-26-2015 02:43 PM
  15. eusty's Avatar
    Literally the only thing that changed was that I moved from my parents home in Birmingham back to my flat in London. Maybe Cortana hates the midlands.
    Understandable! She probably doesn't understand the accent.....

    Posted via the Windows Central App for Android
    01-28-2015 01:32 PM
  16. Ara Carrano's Avatar
    At home on WIFI and VZW network extender. NO 4G and NO 3G. Could that be the problem with "Hey Cortana "

    Had a nice Warning message when trying to Launch "Softcard"
    02-14-2015 01:27 PM
  17. Ara Carrano's Avatar
    Answer.. in general settings Between "Backup assistant Plus" and "Motion Data"
    Simple " Hey Cortana" option that leads to a voice training app.
    02-14-2015 01:35 PM

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