Nokia Lumia 930 screen flickering / fluttering / jumping / blinking issue

[PsyOr]

Anything new with the guys who RMA/Replace/Sent to 'fix' the device?
Still have the flickering?

 

[anon9059916]

I had a email conversation with a support employee of Microsoft. It seems like they're working to fix the issue. That's the answer I got yesterday:

"Hi XXXX,

My name is Riley with Xbox Global Escalation Support. I have looked into this a bit more and want to share what I was able to find.

Looking into the case notes, I found that you are encountering a known issue for which our engineers are currently working on determining a fix.

At this time, I am looking to get an estimated timeframe as to when a resolution will be deployed. Please be assured that your case is important and I will make every attempt to provide you with an update and/or resolution as quickly as I am able.

I will follow up with you in a few days to let you know if I have heard anything. If you have any questions in the meantime regarding this issue, please feel free to let me know and I will be happy to help.

Thanks again for bringing this to my attention and I look forward to getting this resolved! Expect to hear from me soon.

Sincerely,

Riley H.
Escalation Analyst
Global Escalation Support"

 

[PsyOr]

Good to know they are working on it.
Hope they'll find a fix, not as Google's Android bugs (on their fooking Nexus device) that never fix or even care about.

Thanks for sharing mate! Please update if you got any news.

 

[tigrucat]

I had a email conversation with a support employee of Microsoft. It seems like they're working to fix the issue. That's the answer I got yesterday:

"Hi XXXX,

My name is Riley with Xbox Global Escalation Support. I have looked into this a bit more and want to share what I was able to find.

Looking into the case notes, I found that you are encountering a known issue for which our engineers are currently working on determining a fix.

At this time, I am looking to get an estimated timeframe as to when a resolution will be deployed. Please be assured that your case is important and I will make every attempt to provide you with an update and/or resolution as quickly as I am able.

I will follow up with you in a few days to let you know if I have heard anything. If you have any questions in the meantime regarding this issue, please feel free to let me know and I will be happy to help.

Thanks again for bringing this to my attention and I look forward to getting this resolved! Expect to hear from me soon.

Sincerely,

Riley H.
Escalation Analyst
Global Escalation Support"

He says he's to do with Xbox though?

 

[anon9059916]

He says he's to do with Xbox though?

I think that the xbox support is responsible for both xbox and Windows Phone and that there's no seperate Windows Phone support. We've had a longer conversation then just one e-mail, he first gave me some Basic instructions.

After I've done that, I wrote him that nothing has changed and I think that he inquired at the section responsible for phone updates/fixes, because it actually took some time until he wrote this e-mail.

 

[PsyOr]

I just use the microsoft live chat (UK) and ask them a few questions about any minor update and about this specific issue, if the team knows about it and working for a fix of it.
They said that there have been not reported issue about this one. (pretty weird)
Anyway they'll pass it to the team for 'invastigation', also I mention this specific forum and topics about this issue around the net, that probably casued by the last update (Denim).

I guess we all need to report this bug (customer support, live chat, whatever...), if this issue still not a "well known" by customer support team then we'll get WP10 and the bug will persist! I bet they won't back to the desk that fast to fix this "little" issue after the big wp10 update.

BTW - anyone knows if this issue is only on 930's or other devices too?

 

[iosub]

I had a email conversation with a support employee of Microsoft. It seems like they're working to fix the issue. That's the answer I got yesterday:

"Hi XXXX,

My name is Riley with Xbox Global Escalation Support. I have looked into this a bit more and want to share what I was able to find.

Looking into the case notes, I found that you are encountering a known issue for which our engineers are currently working on determining a fix.

At this time, I am looking to get an estimated timeframe as to when a resolution will be deployed. Please be assured that your case is important and I will make every attempt to provide you with an update and/or resolution as quickly as I am able.

I will follow up with you in a few days to let you know if I have heard anything. If you have any questions in the meantime regarding this issue, please feel free to let me know and I will be happy to help.

Thanks again for bringing this to my attention and I look forward to getting this resolved! Expect to hear from me soon.

Sincerely,

Riley H.
Escalation Analyst
Global Escalation Support"

Keep us informed
Thank you

 

[tigrucat]

I just use the microsoft live chat (UK) and ask them a few questions about any minor update and about this specific issue, if the team knows about it and working for a fix of it.
They said that there have been not reported issue about this one. (pretty weird)
Anyway they'll pass it to the team for 'invastigation', also I mention this specific forum and topics about this issue around the net, that probably casued by the last update (Denim).

I guess we all need to report this bug (customer support, live chat, whatever...), if this issue still not a "well known" by customer support team then we'll get WP10 and the bug will persist! I bet they won't back to the desk that fast to fix this "little" issue after the big wp10 update.

BTW - anyone knows if this issue is only on 930's or other devices too?

People on the Nokia support forums say that Lumia 830 is affected too.

 

[sritejeranti95]

Display issues which I face on my 930 are pretty similar.
1) Slight flickr when scrolling the screen.
2) Millisecond blinking of display (becomes black)
3) Green and purple tints usually appear for few seconds and then the normal colour is retained. (especially before unlocking).

I did think of giving my phone for repair, but the Nokia care men said that the device is only like that, nothing can be done.

I also checked out my friend's 930, his phone too had slight flickr. I don't think its an hardware defect because many phones have the same problem.
May be, the display itself is like that or it might have some software bug.
Have to wait and see how MS responds.

Btw my lumia 930 runs on denim in India.

 

[anon9059916]

In the german Mobile Community forum of Microsoft, a support member just answered in a thread about this issue.

The answer is: "Our developers were able to reproduce the issue. They're working on it and the issue will be fixed with the next major update."

So, the question that remains is: Will the next major update be Windows 10 or will it be earlier?

 

[PsyOr]

In the german Mobile Community forum of Microsoft, a support member just answered in a thread about this issue.

The answer is: "Out developers were able to reproduce the issue. They're working on it and the issue will be fixed with the next major update."

So, the question that remains is: Will the next major update be Windows 10 or will it be earlier?

Good news.
The next update will be version 10, as I was told by representative support (Microsoft UK), that another update before WP10 is not planned.

 

[Deven modha]

People on the Nokia support forums say that Lumia 830 is affected too.[/QUOTE

Lumia 1520 is affected too.

 

[John Wiskowski]

I've noticed it more when color profile is set to Vivid. Cool makes it rarely happen, if ever.

 

[h_alexandre]

Hi everyone! I'm new here in the way that the Lumia 930 is my 1st WP.

Only to share that me too I'm experiencing the same problems (flickering, blinking, what ever) with the Lumia 930, and only after flashing the Denim version. Before, with Cyan version (just got the phone 1 week ago) the phone was just fine.

As many already stated here, me too I'm convinced that it is a Denim issue.

 

[Wietse-0803]

We need a firmware update, Windows 10 will not solve these problems.
I don't expect an update anymore, Lumia Denim is a failure.

 

[Florin_Anghel]

We need a firmware update, Windows 10 will not solve these problems.
I don't expect an update anymore, Lumia Denim is a failure.

Actually Windows 10 has high chances to fix our issue because the blinking is caused by the OS communicating with the firmware.

 

[Jean Pierre2]

anon9059916 sorry but I think that what U say is not true, I'll talk with a person that know all stuff about Windows Phone 8.1 and he say's me that he don't know nothing about what U say. can you tell me if I'm wrong or right please?

 

[anon(6098928)]

I am in the UK, using H/W revision 2.0.0.3

I too have noticed the flickering. It must be S/W related, probably a 3rd party app being silly.... its annoying but one can live with it.

 

[Alteam]

I am in the UK, using H/W revision 2.0.0.3

I too have noticed the flickering. It must be S/W related, probably a 3rd party app being silly.... its annoying but one can live with it.

3rd party app causing flickering? Give me a break

 

[Bobbyware]

I have two issues with the screen, juming during scrolling & blurred text when scrolling. Besides this, I love my 930, but this is quite annoying.