03-27-2016 08:52 AM
107 123 ...
tools
  1. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:04 AM. Reason: XXX
    06-13-2015 07:20 PM
  2. KllR007's Avatar
    I have problem with mic too. But for me it not work while video record too.. Only right channel had sound.
    06-14-2015 04:21 AM
  3. eusty's Avatar
    It's definitely software related.

    My mic stopped working completely before Denim, but after the update Skype and Cortana works, but using the phone for hands-free calling doesn't. Also some apps work others don't, it's a bit hit and miss...but annoying....
    06-14-2015 03:59 PM
  4. KllR007's Avatar
    and what about video-recording ? You have recorded boh chanels ? because when i play recorded video on PC it has sound only on right speaker.
    06-15-2015 03:52 AM
  5. eusty's Avatar
    I think it sounds OK, I'll plug some headphones in later to try.
    06-15-2015 06:11 AM
  6. eusty's Avatar
    I think it sounds OK, I'll plug some headphones in later to try.
    No it's not :(

    Only records on one speaker.
    06-19-2015 02:03 PM
  7. KllR007's Avatar
    So its look like problem not only for me :D im glad and sad together :D

    So its SW or HW ? maybe someone could try flash cyan / first FW avalible for 930 to see if its HW.
    06-20-2015 04:00 AM
  8. Black icon's Avatar
    The real question is what are they (Microsoft) waiting for before fixing this software issue with the mic.
    This is getting really sad now.
    07-02-2015 02:13 AM
  9. tamanasi's Avatar
    Definitely a software issue.. Mics were working fine before but not now. I had to rollback my 930 from Windows 10 to 8.1. I noticed this issue just after that.
    07-02-2015 02:44 AM
  10. KllR007's Avatar
    cant be SW, because when you test it in Test-Mode in Nokia Care Suite and not working its HW problem.

    Maybe yours working for some time at beggining, but now its HW failure.
    07-02-2015 04:17 AM
  11. tamanasi's Avatar
    cant be SW, because when you test it in Test-Mode in Nokia Care Suite and not working its HW problem.

    Maybe yours working for some time at beggining, but now its HW failure.
    Hope its not.. I can't live with a smart phone that doesn't allow me to use speaker phone or can do music ID.. Will test my phone and comment back.
    07-02-2015 08:54 AM
  12. tamanasi's Avatar
    Nokia care suite > Product support tool for store.
    Says product not supported. How to run the tests? I am on 8.1 update 1
    07-02-2015 01:09 PM
  13. KllR007's Avatar
    What version NCS installed ? I have 5.4.119.1432
    When you launch product support tool - connect phone, then on left panel sys Normal Mode - switch it to TestMode.
    Then you can test whatever you want. After that switch it back to normal mode.
    07-03-2015 03:55 AM
  14. tamanasi's Avatar
    Its an older version. Doing an update now.
    07-03-2015 11:26 AM
  15. tamanasi's Avatar
    Post update: 'Cannot locate proper test mode package for RM-1045'
    Still can't test :|
    07-03-2015 02:01 PM
  16. jirkahtc's Avatar
    You need nokia care suit download that is working and you have to download the test mode package
    07-04-2015 10:37 AM
  17. Chomiq's Avatar
    Just did the tests on my 5 months old 930. No problems, only mic 3 and 4 came a bit quiet.

    tamanasi make sure you download the cfg file and sign in the nokia care servers (username/password should be blank).
    tamanasi likes this.
    07-07-2015 01:06 PM
  18. tamanasi's Avatar
    I was not able to test it and went for a hard reset, hoping it would solve the issue. And here I land into another trouble. :(
    Earlier the mic was not working. But now the mic icon itself is gone from the messaging app. I remember having it there till yesterday, but now its not. And yes the speakerphone issue is still unsolved. No voice recordings/music IDs in my smartphone.
    Whats happening with these 930s? Definitely #L930 is the most #buggy #Flagship ever made.
    wp_ss_20150713_0001.jpg
    07-13-2015 05:03 AM
  19. tamanasi's Avatar
    thanks Chomiq. will try and come back later.
    07-13-2015 05:04 AM
  20. Chomiq's Avatar
    Language, region set to English? Microphone icon in messenger app is for speech recognition afaik. No mic icon here with lang/region set to Polish. From what I see you have input set to Hindi.

    Ps.
    If you manage to get the Nokia tool to work in test mode please do check the audio levels on Mic 3 and 4. Both of them were barely audible in my unit. You could hear them recording audio, but at very low levels. Mic 1 and 2 provided audio on normal level. It's just might be that your "Mic 2" might actually be #3 or #4 in Nokia tool.
    Last edited by Chomiq; 07-13-2015 at 05:41 AM.
    07-13-2015 05:22 AM
  21. TheMrPatrick's Avatar
    I have just noticed this too when playing back recorded videos on my computer. Seems like the left mic is not recording either anything, or not properly, it is alot softer than the right side. On one occasion someone was standing on my left and was talking, but when watching the video it sounds like the guy was standing to my right..
    I have just looked back at all my recorded videos and it seems like it started around 7 July for me, so a week ago. No idea why. And please don't tell me it is some hardware issue that requires repair, getting so tired of all the issues with this expensive phone...
    07-13-2015 07:21 PM
  22. tamanasi's Avatar
    here I am.. after repeatedly failing to test my device with Nokia care tools, I went to Nokia care. they tried resets, software updates but were unable to solve the problem and sent my 930 to a factory for repair.. It took almost a month.
    After putting my phone under the knife the issue has been resolved and my 930 is back but with some cuts and stitch marks.. :|
    08-07-2015 01:06 PM
  23. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:04 AM.
    08-10-2015 04:05 AM
  24. tamanasi's Avatar
    can you check your new mobo? is it from the same manufacturing plant? my original mobo was from china and they replaced it with one from Vietnam
    Its the same. I checked for IMEI and its the same.
    08-10-2015 01:09 PM
  25. Florin_Anghel's Avatar
    It's not HW, c'mon people, where do you get this non-sense?
    I have a Lumia 930 from October last year and all of the sudden mic stops working. Not to mention that Denim ruined the experience of the screen so bad (flashes in IE, apps, start screen).
    When I bought the phone the Cyan firmware was ok-ish, only battery was draining fast and the phone was a burning brick.
    Now it gets hot only on charging while using apps.
    For me this is the worst experience ever, I even sent the phone in repair after one month of use, ofc they only flashed the OS again.
    This is the worst support for a flagship, that's why I really really consider if I should buy the new model or not.
    I rather go with Apple, at least I know I am treated as a premium customer, not like a monkey.
    08-13-2015 02:13 AM
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