03-27-2016 08:52 AM
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  1. venki m's Avatar
    Can anyone confirm if mic issue is resolved in windows 10 mobile build 10572???
    10-22-2015 12:19 PM
  2. venki m's Avatar
    How much does the mic cost??
    10-22-2015 12:22 PM
  3. monedetoune's Avatar
    Xxx
    Attached Thumbnails agnd9gn_460s.jpg  
    Last edited by monedetoune; 03-12-2016 at 05:06 AM.
    10-22-2015 01:00 PM
  4. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:06 AM.
    10-22-2015 01:02 PM
  5. vodda's Avatar
    its not fixed in WP10 latest build.

    I am actually lurking the web for cyan FW so I can downgrade next time I have to upgrade WP10, as I've read everything worked fine with Cyan FW, Denim and later messed things up.

    monedetoune, when you talked to nokia service repair rep, did they say they are finally replacing with long term working parts or they gonna fail again with time?
    10-22-2015 01:06 PM
  6. Selahattin Kotay1's Avatar
    no one trolling here, i am not here to tell you my phone is awsome! but trying to understand what's going on with everyone's phone, as maybe tomorrow i will have this problem. You trolled already with 3 quotes . Did you get any info?! I still assume that its software issue. You need to find some1 who replaced his microphone to understand what really going on. I got 1520, 920, 1320. Yet i faced with a lot of problems with flagship 920! there was some screen issue with touchpad, i searched forums, one got- another one didnt. Then MS released an update and all problem was solved!
    10-22-2015 01:13 PM
  7. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:07 AM.
    Rodrigo Mendes likes this.
    10-22-2015 01:26 PM
  8. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:07 AM.
    10-22-2015 11:13 PM
  9. vodda's Avatar
    btw, which country are you from?
    10-22-2015 11:57 PM
  10. QuadraFX's Avatar
    I have just received my 930 after repair at Nokia Service Point.
    The service report clearly states, the two microphones were soldered.

    But keep in mind, the title here was : 2nd mic fail (conspiracy theory)

    This means, that it can't be hardware/design flaw, but the BAD MICROSOFT who sent us a software update ("Denim") which has to target and destroy our microphones !
    10-23-2015 03:16 AM
  11. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:07 AM.
    10-23-2015 04:24 AM
  12. QuadraFX's Avatar
    I agree, denim did broke the mic. but as soon as the mics are broken, there is no software solution. you need to physically change the mics. so its a hardware problem. no software can magically fix a broken mic.
    Well, that was just ironic post by me, I do not believe in software destruction of microphones.
    Looking at their location on the 930 mainboard, I feel more like they loose contact with mainboard because of soldering points crack. Both are located close to HP jack and maybe by moving hp jack when inserted in the socket, the connection can be broken ? This might be the explanation.

    Another thing is that now after my phone is back, I feel that "double tap to wake" is working flawlessly all the time. Before the repair, it was working more like "triple tap to wake". Taking this into account I also feel that the microphone problem might have something in common, maybe bad grounding on the mainboard ? (this could give similar effects - improper screen sensitivity and microphone signal level incorrections).

    Anyway... I love my 930
    10-23-2015 04:56 AM
  13. Makubex1980's Avatar
    10-23-2015 07:17 AM
  14. deepak12345's Avatar
    For me the mics have not totally failed.... I know because I put surround sound on and record in Lumia camera than tap over all 4 mics very softly. All of them get the noice well except the one near the ear piece. The noice is a bit lower there. Its been like that since the day I updated to denim. So we cant say that it totally kills the mic.
    10-23-2015 09:50 AM
  15. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:08 AM.
    10-23-2015 12:30 PM
  16. vodda's Avatar
    if the solution is to re-solder the mic, then why nokia repair center is not doing it?
    10-23-2015 02:29 PM
  17. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:08 AM.
    10-23-2015 11:25 PM
  18. bluekalo's Avatar
    Confirmed - Hardware Defect (mics 3 and 4)

    symptom - on some l930 after denim update, no speaker calls, cant record anything (WhatsApp, audio notes) video recording only have right audio channel. portrait video has no sound

    Cause - unknown

    Has Microsoft Officially Address The Issue - no

    Has any reliable Microsoft Rep say what are the measures they are taking to rectify this - no

    (for people with the same issue) are we getting what we pay for? - no

    EDIT 4 - received a brand new phone. MIC PROBLEM STILL PERSISTS. it has been 2 new motherboards + 1 new phone. still having the same problem.... my warranty is for a year but my phone has been spending almost 3 months in repairs. so where does that leave me and everyone that experiences the problem. is it "boohoo too bad you got a ****ty built phone" or "better luck next time". I bought the phone with a sense certainty that it will work flawlessly. its not a gamble where we spend our hard earned money, see whether we got a good phone or a dud. a person like me will never have the resources to take this to the next level by hiring a lawyer and turning this into a class action suit against whoever. I paid for it, I just want my phone to work. is it that hard?

    EDIT 3 - my mic 3&4 is dead again. yay. nokia care said that they will have to change the entire "transceiver" which is the entire phone without the lcd and back cover. I hate the fact that nokia care gave me a lumia 520 to use while they fix my phone. its a really (insert swear words here) phone. now I understand why the Indians complains so much about windows phones.

    EDIT 2 - still unofficial word from the service centers - huge batch of lumia 930 boards from the china production line was the culprit. for those who sent theirs for repais, most probably you guys got a mobo from Vietnam or other nokia factory.

    defect on the motherboard - mic circuitry not properly grounded

    EDIT - unofficial word from authorized service center - it is manufacturing defect which affected a huge batch of 930 and other lumia devices. and Microsoft knows this
    IS your phone's microphone working right now?
    10-25-2015 12:13 PM
  19. Makubex1980's Avatar
    well the soldering itself is not that hard, and in fact i don't use a soldering iron but a but air station with a small outlet. you just heat up the mic from the bottom to remove and replace it. if you do it from the top you melt the membrane of the mic :/ if you want i can make some pictures from the device i used
    monedetoune and Chris_Kez like this.
    10-26-2015 04:45 AM
  20. vodda's Avatar
    What about replacing the 3rd mic, can that one also be fixed like that?
    10-26-2015 11:06 AM
  21. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:08 AM.
    10-28-2015 12:42 AM
  22. monedetoune's Avatar
    Xxx
    Last edited by monedetoune; 03-12-2016 at 05:08 AM.
    10-28-2015 08:09 AM
  23. vodda's Avatar
    why would you bother with fixing this on your own if its still under warranty?

    If they cannot fix it, there is a law in my country, which says full refund must be made as the device does not work as it should - Clerical error (if I've translated this correctly).

    I will wait for official windows phone 10 to come out for L930 then, if its not fixed, its going to the repair.
    10-28-2015 09:19 AM
  24. bells0's Avatar
    So I guess I'd have to buy a 2nd phone whilst mine is in for repair!! Glad we have a 2yr warranty on these in the UK.
    posted via tapatalk
    10-28-2015 09:40 AM
  25. QuadraFX's Avatar
    So I guess I'd have to buy a 2nd phone whilst mine is in for repair!! Glad we have a 2yr warranty on these in the UK.
    posted via tapatalk
    The same goes here for me, in Poland. I think my 930 could die close to the end of the 2yr period... I would gladly accept 950 as an replacement then :D
    10-28-2015 10:32 AM
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