1. Theo Bierman's Avatar
    Hi all,

    My Lumia 930 is not being recognized when plugging into my windows 7 enterprise laptop (works fine when plugging into a windows 8 laptop).

    I get the following error message:

    Device driver software was not successfully installed
    MTP USB Device Failed

    Is there a specific driver available to download? I have searched through a few with no success.

    Thanks
    Attached Thumbnails mtp-usb-device.png  
    06-24-2015 02:33 AM
  2. Harrie-S's Avatar
    Is it possible that you have the windows 7 enterprise N version?
    You can check that by right clicking on Start button --> System
    If so you need to download it.
    http://forums.windowscentral.com/e?l...token=vM7fenLS

    See below related post about connection problems without WMP
    http://forums.windowscentral.com/win...ows-8-1-a.html
    I found a solution for MTP-USB driver does not install | Windows Secrets Lounge

    Good luck

    Or install the WPRT or LSRT these also may include the needed drivers.
    a5cent likes this.
    06-24-2015 04:12 AM
  3. Theo Bierman's Avatar
    Thanks very much for your reply, I will give this a go.
    06-25-2015 01:30 AM

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