1. Nina Narna's Avatar
    Hi,

    My phone seems to have developed this issue where as soon as I either answer a call or ring someone the screen switches off, then I have to press the power button back on to turn the screen back on. I'll be honest it's annoying when I need to put my phone on speaker, which I often do. The screen doesn't come back on when I move the phone away from my cheek.

    Also my screen doesn't switch on when I get a text, whatsapp or an email like it used to and I can't do the double tap to turn the screen on anymore. It recently had an update that doesn't seem to have been very helpful! Is there a way to revert my phone to the way it was before the update without losing all of the stuff on it? I've done a soft reset but it's done nothing :(
    07-07-2015 10:01 AM
  2. stenson625's Avatar
    1. Make sure you are not using screen guard/protector. If so, remove it, or make sure it is not covering sensors.
    2. Back up and make a hard reset, if one didn't solve the problem.
    07-07-2015 10:20 AM
  3. KllR007's Avatar
    proximity sensor.

    Dont have lifted screen on corner/s ?
    07-07-2015 10:31 AM
  4. anon(5725119)'s Avatar
    I had the same problem and sent mine off for repair (under warranty) and Microsoft fixed it for me, try giving that a shot :)
    xandros9 likes this.
    07-07-2015 10:54 AM
  5. kklemn's Avatar
    seems like the proximity sensor is faulty. it recognises that you have the phone on your face all the time, and the sensor is only activated during calls.
    07-07-2015 11:14 AM
  6. pureview_lvr's Avatar
    Make sure your screen protector doesn't covers proximity sensor.
    If this isn't then your proximity sensor may have issue.
    07-07-2015 11:23 AM

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