1. mslek's Avatar
    Using Lumia 930 and started having problems with the proximity sensor (at least I think so) after first time installing a Windows 10 Preview Build and restoring to Windows Phone 8.1.

    The problem is that when I start a call, after I press the Call button, the screen goes blank like I have put the phone on my ear. I have to put my finger on the proximity sensor for a second for the screen to come back on and use it normally.

    Now I am using the latest Windows 10 build and the problem is still there.

    Did anyone else had this problem. Is it software or hardware issue and is there I fix ?
    07-18-2015 03:00 PM
  2. Harrie-S's Avatar
    A know problem with the proximity sensor in the 930 is the "lifting" from the left or right top corner of the display
    See also http://forums.windowscentral.com/nok...-tap-wake.html
    and
    http://forums.windowscentral.com/nok...ml#post3159894
    So please check you 930 if this is also the case in your device.
    xandros9 likes this.
    07-18-2015 04:25 PM
  3. neo158's Avatar
    I thought I would also add that some people have reported removing screen protectors and/or any case you are using can sometimes resolve the issue as well.
    Harrie-S likes this.
    07-18-2015 04:55 PM
  4. jirkahtc's Avatar
    Recalibrate the sensor over Nokia Care Suite
    07-19-2015 09:58 AM
  5. neo158's Avatar
    Recalibrate the sensor over Nokia Care Suite
    Is that even possible, I didn't think it could do that.
    xandros9 likes this.
    07-19-2015 09:59 AM
  6. jirkahtc's Avatar
    Yes it is possible in Nokia care suite in the test mode.
    I myself have done it on more phones - even with the model 930 it was possible - and no problem with that.

    Last edited by jirkahtc; 07-19-2015 at 11:49 AM.
    neo158 likes this.
    07-19-2015 10:40 AM
  7. Harrie-S's Avatar
    Is that even possible, I didn't think it could do that.
    In one of the links in my above post it's kind of explained how to do it.
    But if it is due to a case / screen protector / or lifting display corner calibration is "not" going to solve it.
    neo158 and xandros9 like this.
    07-19-2015 10:40 AM
  8. mslek's Avatar
    Maybe its because I am using Windows 10 Mobile, but when I try to get in test mode I get this error

    Test mode package for RM-1045, is missing,
    please download correct test mode package to your data package location.

    Anybody know how to get this package ?
    07-19-2015 03:45 PM
  9. Shaikh Aaftab Ahmed's Avatar
    just apply the glue on the back of the glass and not the sides . solved the proximity issue & double tap to wake issue .
    Harrie-S likes this.
    07-20-2015 09:45 AM
  10. mslek's Avatar
    This definitely it is not a software issue. When I press the screen anywhere on the upper part, the screens starts working fine. Anybody know if installing the Windows 10 Mobile preview voids the warranty ?
    07-23-2015 02:40 PM
  11. marra2's Avatar
    Take it to nearest care centre mine had same problem they fitted new screen under warranty, all good now !
    07-24-2015 05:29 AM

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