1. blckDTshadow's Avatar
    Hey,
    I just installed Windows 10 mobile on my Lumia 930 - arrived today ;) however it tells me, that "Hey Cortana" is not available for my German device. Is that a bug or is it still coming?
    Also double tap seems slow and only works from time to time.

    Overall I am pretty amazed by the device and the new system. And yes I am aware that it is a WIP ;)

    Cheers blckDTshadow
    10-28-2015 03:37 PM
  2. Byrese's Avatar
    Hey,
    I just installed Windows 10 mobile on my Lumia 930 - arrived today ;) however it tells me, that "Hey Cortana" is not available for my German device. Is that a bug or is it still coming?
    Also double tap seems slow and only works from time to time.

    Overall I am pretty amazed by the device and the new system. And yes I am aware that it is a WIP ;)

    Cheers blckDTshadow
    Yep Cortana is not as good yet. For that reason alone I went back to 8.1. U may also have trouble sending texts and getting notifications about when you need to leave via Cortana. Those r must haves for me. So I'll just wait.
    10-28-2015 03:51 PM
  3. blckDTshadow's Avatar
    Hmm alright, I guess I'll check the next build and revert then. Thanks for the feedback :)
    10-28-2015 04:25 PM
  4. mhc48's Avatar
    I too don't have Hey Cortana, after installing the latest build (I don't get a message like I used to that it's unavailable for my 930. It's just not there).

    However, reading all the articles which say that it should be available in the latest build, I notice that they all say the same thing in the same words:

    For devices upgraded from Windows Phone 8.1 like the Lumia 930, Lumia Icon, and Lumia 1520 that had the “Hey Cortana” feature – with this build “Hey Cortana” should work again in Windows 10. To make sure it’s turned on, just go to Settings > Extras > Hey Cortana.

    Which makes me wonder, if I downgraded to Windows 8.1 and then re-installed Insider and the latest build, would I then get "Hey Cortana"? Has anyone tried that?
    11-03-2015 01:14 PM
  5. Axeelant's Avatar
    For me i can see her in the settings, but i have set region and language to US (ENG), but i can't set her up, because it crashes and doesn't listen.

    Note: She just came in the last build, so maybe she will get fixed in the next :)
    11-03-2015 02:48 PM
  6. NOLATechy's Avatar
    Just got an update last night to Build 10581 on my Lumia Icon and "Hey Cortana" is there, but it doesn't hear me and I can't train her. When I attempt to "train" Cortana, I get a written response of "I didn't get that." She can never hear my voice. However, when I tap the microsoft within Cortana app, she can hear me fine and responds appropriately to questions and requests. MS needs to fix the "training" issue in the next build.
    11-05-2015 11:08 AM
  7. NOLATechy's Avatar
    I too don't have Hey Cortana, after installing the latest build (I don't get a message like I used to that it's unavailable for my 930. It's just not there).

    However, reading all the articles which say that it should be available in the latest build, I notice that they all say the same thing in the same words:

    For devices upgraded from Windows Phone 8.1 like the Lumia 930, Lumia Icon, and Lumia 1520 that had the “Hey Cortana” feature – with this build “Hey Cortana” should work again in Windows 10. To make sure it’s turned on, just go to Settings > Extras > Hey Cortana.

    Which makes me wonder, if I downgraded to Windows 8.1 and then re-installed Insider and the latest build, would I then get "Hey Cortana"? Has anyone tried that?
    The answer is no! I just upgraded from Windows 8.1 to Windows 10 Build 10581 on my Lumia Icon and although everything is there, Hey Cortana doesn't work because you must first "train" Hey Cortana to hear your voice, and the training part never hears my voice. I can activate Cortana using the microphone within the app, but you can't traing the "Hey Cortana" part, so you can't activate Cortana by voice only.
    11-05-2015 11:14 AM
  8. sullibr01's Avatar
    Ditto, same behavior on my Icon, as NOLATechy is seeing
    11-05-2015 11:24 AM
  9. blckDTshadow's Avatar
    Thanks, this saves me from reflashing. I was seriously considering it. So I guess we'll sit and wait.
    11-05-2015 11:25 AM
  10. mhc48's Avatar
    Same here, NOLATechy, I went back to 8.1 then reinstalled Preview including the new build/refresh on my 930 yesterday afternoon and Settings> System>About now identifies the software as being Windows 10 Mobile (Build 10.0.10581.0). Hey Cortana now shows up in Settings under Extras, but I can't train "her". She just doesn't hear me no matter how many times I say "Hey Cortana". But Cortana hears me and works fine (even better than before) any other place where I can touch the microphone icon.

    Frustrating.
    11-11-2015 09:15 AM
  11. mhc48's Avatar
    I guess it must have been the minor refresh to 586.11, but somehow yesterday. Hey Cortana started working on my 930. Just a few days ago it had gone from being there but unresponsive to a note saying that Hey Cortana wasn't available on my phone. Then yesterday I was suddenly able to train it to my voice and now it works excellently.

    I'm a happy boy. Guess I can put off getting a 950 for a while!
    11-22-2015 08:37 AM
  12. bells0's Avatar
    Guessing this is related to the 930 mic problems? - i tried the latest build this weekend - first time on w10 for me. Hey Cortana wont work, she cant hear me. No sound when recording video either - at least i had that in 1 speaker on 8.1. MS have totally screwed up with their software releases for their last 'flahgship'. I'm goimng to back to 8.1 once the recovery tool has dowloaded the software. Back to a stable OS, but still no handsfree mic/speaker........

    950xl has been put on hold for me.
    11-22-2015 10:16 AM
  13. Axeelant's Avatar
    I was sure it is not working for me too on the latest build, but then i took my time to hit those 5 bullets, had to say hey cortana at least 50 times, then it worked, and now still works like she should. So just keep trying in perfect silence.
    11-22-2015 03:20 PM
  14. bells0's Avatar
    I was sure it is not working for me too on the latest build, but then i took my time to hit those 5 bullets, had to say hey cortana at least 50 times, then it worked, and now still works like she should. So just keep trying in perfect silence.
    So you can have the 930 away from you, say on your desk - and it works? Even now i'm back on 8.1, i have to hold the phone right up to my mouth for it to hear.
    11-23-2015 04:42 AM
  15. mikepalma's Avatar
    Doesn't work on 1520 W latest build. If this is RTM, MS is in bigger trouble than thought
    11-23-2015 04:44 AM
  16. mhc48's Avatar
    So you can have the 930 away from you, say on your desk - and it works? Even now i'm back on 8.1, i have to hold the phone right up to my mouth for it to hear.
    Yes. (Although I typically use it with the phone about 10 - 12 inches away in my hand).
    11-23-2015 09:29 AM
  17. Axeelant's Avatar
    So you can have the 930 away from you, say on your desk - and it works? Even now i'm back on 8.1, i have to hold the phone right up to my mouth for it to hear.
    For me it works even in a car while driving... Must be the mic problem then maybe
    11-23-2015 04:49 PM
  18. bells0's Avatar
    Going back to 8.1 from 10 has actually sorted my hey cortana! It now works from a few feet away. Not sure if it was having to hard reset and reload 8.1 that has sorted it, but all good. Still dodgy sound on video recording and no handsfree mic though.
    11-24-2015 04:01 AM
  19. AbstractKiller's Avatar
    No "Hey Cortana" here either - latest build (10586.11) on Lumia 735. Can anyone tell me - should I have this feature on my device?
    11-24-2015 04:36 PM
  20. AndyFZ1S's Avatar
    Pretty sure hey cortana is only available on snapdragon 800 or higher chipsets, 735 runs on lower 😕
    11-24-2015 04:47 PM
  21. AbstractKiller's Avatar
    Thanks Andy, just unsure whether to expect it or not. Pretty sure I had it 'at some point', but never since 10 Tech Preview.
    11-24-2015 05:02 PM
  22. JP8296's Avatar
    Thanks Andy, just unsure whether to expect it or not. Pretty sure I had it 'at some point', but never since 10 Tech Preview.
    Pretty sure you don't, 'Hey Cortana' is available only on devices with the SD 800 (Passive-voice listening technology) or higher, like the 930 or Icon or the 1520.
    11-24-2015 05:11 PM
  23. guzzigeezer's Avatar
    My 930 has latest fast track build (as of 25/11/15) and I've owned it for over a year.
    Clicking "Hey Cortana" in Extras menu just results with "feature not available for your device" - Cortana works from search button
    I am so p***ed with MS. Every time that they fix one thing something else breaks.
    Now that MIX Radio has been taken off the store I'm double p***ed.
    Should have learnt my lesson with windows 7 phone - that was obsolete before I got home from the shop.
    I've really enjoyed having paid 450 to be a MS lab rat. Never again. I hate Apple and dislike Android so going to buy a phone - that just/only makes phone calls! (Oh wait! I've already got one, it's called a Lumia 930)
    11-25-2015 09:05 AM
  24. jocal69's Avatar
    If you have the 1520 or 930/Icon, there is Hey Cortana glitch in Windows 10 for some. Go to hey Cortana settings and clear training. Then go to Cortana settings and change Cortana language to English Uk (if in uk, try English Us). Save and restart phone. After restart, go back into setting and switch it back to correct language. Restart phone. Go into Hey Cortana and train, and you should be up and running!

    Jocal
    11-29-2015 12:32 PM
  25. mhc48's Avatar
    My 930 has latest fast track build (as of 25/11/15) and I've owned it for over a year.
    Clicking "Hey Cortana" in Extras menu just results with "feature not available for your device" - Cortana works from search button
    Make sure you have the most recent updates and refreshes. What you reported happened to me briefly as well. For a few of the builds Hey Cortana didn't appear in Extras, then it appeared but my voice wasn't recognized. Then on the build next to the last I got the message that it wasn't available for my device. However with the last build, since last week, Hey Cortana has showed up and best of all, works very well.
    11-30-2015 10:15 AM

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