04-11-2018 02:39 PM
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  1. QuadraFX's Avatar
    did you check the sound with the volume up max? Any static noise, similar to when wind blows in the mics, except that this is also present indoors? I never experienced that before sending the phone if for repair, although I'm wondering if this was because 2 mics didn't work... is there any hardware noise cancelling that they might have damaged while replacing the mics?
    No noise, and the test application recorded flawless audio from each one of the microphones.
    04-11-2016 08:04 AM
  2. EspHack's Avatar
    so our mics will die sooner or later due to this design flaw? is the icon having the same problem? its a carbon copy of the 930 after all...
    04-15-2016 02:02 AM
  3. Chomiq's Avatar
    Unless this was somehow caused by a firmware specific for 930 I see no reason why it shouldn't.
    04-15-2016 06:19 AM
  4. QuadraFX's Avatar
    Unless this was somehow caused by a firmware specific for 930 I see no reason why it shouldn't.
    Maybe just some production batch of faulty microphones... being replaced with corrected revision now ?
    04-15-2016 07:04 AM
  5. whoeta's Avatar
    Thank you
    04-17-2016 09:22 AM
  6. Chomiq's Avatar
    So my unit got back from second warranty repair in regards to broken mics. They replaced two that were broken (one that produced dead silence and one that had audio at lower vol). They haven't fixed the screen lift, which I also reported. They also managed to break the camera button during the repair, so they had to exchange that. I don't know if it's even worth battling over the screen lift, I guess I'll have to learn to live with it.
    04-19-2016 09:05 AM
  7. WPUser2's Avatar
    had exactly the same combination of problems mentioned in the first post. I don't use voice recorder on my phone, so that's not a problem, but putting calls on speaker is annoying. the most annoying thing was camera not playing audio in videos. so I downloaded Lumia camera classic. works a treat! when I have the time and money, i'll get my mics replaced. for now, I can live with what I have :)

    p.s. thanks to the op for explaining this defect. makes a lot of sense now!
    Christian Holzer likes this.
    04-25-2016 04:58 PM
  8. bluekalo's Avatar
    my lumia 930 has working audio on video recording but on voice recording, nothing works
    04-26-2016 11:21 AM
  9. Christian Holzer's Avatar
    my lumia 930 has working audio on video recording but on voice recording, nothing works
    Did you use the test tool to check all the mic's individually?
    05-09-2016 09:45 AM
  10. bluekalo's Avatar
    not yet but im sure it will be broken... my concern was why is it working on windows cyan firmware
    05-12-2016 12:33 PM
  11. Chomiq's Avatar
    It probably wasn't.
    05-13-2016 11:38 AM
  12. MrMikeymike's Avatar
    Hey guys, mike from Mauritius..

    bought my L930 5-6 months ago.. worked fine with W8.1 as well but always had problems when on speaker. anyways when i upgraded to Win10 mobile i got the same problems posted here.. of course.
    When i tested the phone with the program listed in the OP microphones 3 was low and 4 was dead. Sent to local Microsoft repair center 10 days ago. i am supposed to know tomorrow if the repairs worked or if ill get a 950 replacement (which i highly doubt, but would like to happen).

    In any case i hope the repairs, if it has been repaired, will hold and not break again in 2 weeks.

    Will keep you posted..

    Mike
    06-09-2016 07:43 AM
  13. Cezar-Andrei Pufu's Avatar
    Hey guys. had the same issue with my 930. It appears that in the last insider build, the mic works again, so I believe it`s rather a software compatibility issue than hardware.
    06-10-2016 12:17 PM
  14. abhirajsoni's Avatar
    Hey guys. had the same issue with my 930. It appears that in the last insider build, the mic works again, so I believe it`s rather a software compatibility issue than hardware.

    Mic works with camera only. Loudspeaker mode is still broken.

    Sent from mTalk
    06-10-2016 12:19 PM
  15. MrMikeymike's Avatar
    My phone got repaired.. they basically replaced both microphones. let's hope it sticks..
    06-15-2016 04:54 AM
  16. Pranjal Patowary's Avatar
    Audio is now audible in video recording in latest stable build 420.
    06-25-2016 12:31 PM
  17. Douglas Bizarro's Avatar
    Hello Kieran Coghlan, are you still using Windows 10 mobile? Is you Lumia's microfone working fine yet?

    Thanks.
    07-27-2016 12:53 PM
  18. Iulian Luca's Avatar
    I had to send my Lumia 930 in service for two weeks and they changed my broken mics and now every thing is working again. Still, I will wait for a better version of W10 that do not "eat" the battery. Right now I'm better on W8.1 Denim.
    So the mics issue is a hardware issue 100% and only a replacement at the certified service will fix it.
    Sad, but true.

    Thanks.

    Iulian
    Last edited by Iulian Luca; 09-27-2016 at 02:43 PM.
    07-28-2016 04:29 PM
  19. Nigel Weber's Avatar
    This saddens me. I had purchased it pre-owned thinking (mostly correct) that the 930 is still the best windows phone. Upgrading from a faulty 925.

    What are the odds Microsoft can find a work around for this? If at all? Considering the latest update helped some people out with the camera?

    I haven't done that test yet. But for me, Cortana works, Camera video recording works.

    Voice recording app does not. Recording voice for messenger doesn't work. Skype speaker mode doesn't work. Speaker mode when calling doesn't work.

    It works when not using the speaker setting. Need to personally decide how big an issue that really is for me.
    08-16-2016 08:18 PM
  20. Nigel Weber's Avatar
    What are the odds of Microsoft developing a work around for this?

    Everything but setting things to speaker mode or sole audio recording on messenger/the app.
    08-16-2016 08:35 PM
  21. LuisMGLopes's Avatar
    I have a 930 and had the same issue. I contacted support and got my phone repaired for free. It took a while to repair, but I have it for 2 months now and everything is working. I am using the latest w10 build and before I couldn't use skype or record audio with video. now all is ok
    08-17-2016 01:55 AM
  22. Chomiq's Avatar
    What are the odds of Microsoft developing a work around for this?

    Everything but setting things to speaker mode or sole audio recording on messenger/the app.
    There's no workaround for physically defective microphones.
    08-17-2016 11:24 AM
  23. shibiyi's Avatar
    Thanks for this. I am currently a 640xl user. I was thinking of buying the Lumia 930 and then upgrading to w10m. However with this issue i will stay clear off it. Instead I will buy the Lumia 1520. I think I can mange with the issues it brings.
    08-19-2016 03:06 AM
  24. jadonx's Avatar
    I don't understand why my microphones worked fine before win10 update that it should be a hardware fault. This points to a software/firmware issue. If it is known that it is a hardware issue (possibly on certain builds or origin), Microsoft should do the honourable thing and offer a recall for those who want it (some people might not bother).
    08-26-2016 09:28 AM
  25. Chomiq's Avatar
    I don't understand why my microphones worked fine before win10 update that it should be a hardware fault. This points to a software/firmware issue. If it is known that it is a hardware issue (possibly on certain builds or origin), Microsoft should do the honourable thing and offer a recall for those who want it (some people might not bother).
    Thing is, it would cost MS money and they don't want to do that.
    08-27-2016 07:09 AM
88 1234

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