1. AaronGraham's Avatar
    Hello,
    I have been using a Lumia 930 for the past 14 months. Yesterday when I was charging the phone everything was working perfectly, but I came back a few minutes later and it appears the phone has died.

    It refuses to turn on, with not even the captive Windows keys lighting up. I was using the genuine Nokia charger. I have tried everything from pressing the power button, a soft reset, and even a hard reset but absolutely nothing will prompt the phone to turn off. I have also attempted to use the Windows Device Recovery Tool (WDRT), but it doesn't recognise my phone, even when I explicitly choose the option of 'My device wasn't recognised'.

    I have been reading on the internet and it appears this issue has happened to others, but none of the solutions available online have solved the problem. I am at a loss as to what else I could do.

    I would greatly appreciate any help!

    Regards,
    Aaron Graham.
    07-29-2016 11:10 AM
  2. Chintan Gohel's Avatar
    Hello,
    I have been using a Lumia 930 for the past 14 months. Yesterday when I was charging the phone everything was working perfectly, but I came back a few minutes later and it appears the phone has died.

    It refuses to turn on, with not even the captive Windows keys lighting up. I was using the genuine Nokia charger. I have tried everything from pressing the power button, a soft reset, and even a hard reset but absolutely nothing will prompt the phone to turn off. I have also attempted to use the Windows Device Recovery Tool (WDRT), but it doesn't recognise my phone, even when I explicitly choose the option of 'My device wasn't recognised'.

    I have been reading on the internet and it appears this issue has happened to others, but none of the solutions available online have solved the problem. I am at a loss as to what else I could do.

    I would greatly appreciate any help!

    Regards,
    Aaron Graham.
    try this, some have recommended it: https://www.reddit.com/r/windowsphon...recovery_tool/
    AaronGraham likes this.
    07-29-2016 11:50 PM
  3. gordonfink's Avatar
    luckily, it is easy on that phone to replace either the battery or the usb board. I am wondering if your battery bit the farm.

    how do you feel about opening it up to replace those items?
    07-30-2016 07:56 AM
  4. AaronGraham's Avatar
    Hello,
    I took the rear cover of this morning and removed the battery. I then connected my phone to a 2A charger and left it to turn. The Windows logo kept flashing but eventually it turned on, with a reading of 2% for the battery life. This is rather peculiar because it was in the high 60's when I had it on the charger before it turned off.

    I will monitor the situation and report back in a few days if everything is ok.

    Regards,
    Aaron Graham.
    Chintan Gohel likes this.
    07-30-2016 11:13 AM
  5. gordonfink's Avatar
    might need a new battery. if they go bad, the charge % can be wacky.
    Chintan Gohel likes this.
    07-30-2016 06:32 PM
  6. AaronGraham's Avatar
    My phone has stopped working this morning again.

    I would be prepared to try installing a new battery. Where would I go about obtaining one and are there any instructions on installing it?

    Regards,
    Aaron Graham.
    Chintan Gohel likes this.
    07-31-2016 02:06 AM
  7. gordonfink's Avatar
    Aaron - where are you located? I have a few lying around - PM if you're interested, and we can work something out.

    Also - it takes a T5 screwdriver to open it up. It's easy to do, but you need that. I might have a spare one of those around also.

    If you want a new one, look at all the usual places like ebay, fonejoy, and i'm sure many others.
    07-31-2016 11:20 PM

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