1. GWBlack's Avatar
    Hello, I have a 930 with Denim and WP 8.1. When I press the numbers on my keyboard to call someplace, each number is well-recognized and gives an audible beep to confirm. However, once my call is answered and then I need to respond to audible prompts such as "Press 1 to reach this department", "Press 2 to reach that department", etc., then my keyboard entries often don't seem to be recognized. For example, if I press "1", the "1" will show up on my screen, but there isn't any beep to confirm it and the automated system doesn't recognize it.

    I'm pretty sure it isn't my keyboard, since it detects every number I dial very well when making the call to begin with. It's just the keyboard numbers which I press when responding to automated prompts that often don't seem to be recognized.

    Has anybody else seen this problem?
    02-12-2017 08:54 PM
  2. Chintan Gohel's Avatar
    Hello, I have a 930 with Denim and WP 8.1. When I press the numbers on my keyboard to call someplace, each number is well-recognized and gives an audible beep to confirm. However, once my call is answered and then I need to respond to audible prompts such as "Press 1 to reach this department", "Press 2 to reach that department", etc., then my keyboard entries often don't seem to be recognized. For example, if I press "1", the "1" will show up on my screen, but there isn't any beep to confirm it and the automated system doesn't recognize it.

    I'm pretty sure it isn't my keyboard, since it detects every number I dial very well when making the call to begin with. It's just the keyboard numbers which I press when responding to automated prompts that often don't seem to be recognized.

    Has anybody else seen this problem?
    it might be a problem with the carrier rather than the phone - maybe the telcom sevice isn't recognising the entries
    02-13-2017 04:31 AM

Similar Threads

  1. Voice commands not working when paired to car
    By AV8 in forum HP Elite x3
    Replies: 15
    Last Post: 02-13-2017, 03:56 PM
  2. why are all of the files/foldes/photos/etc not displaying their names?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 02-12-2017, 08:54 PM
  3. can not uninstall candycrush on phone
    By brian770 in forum Windows 10 Mobile
    Replies: 2
    Last Post: 02-12-2017, 02:25 PM
  4. Am not getting update of window 10 build 15031 on Lumia 730
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 02-12-2017, 02:12 AM
  5. Windows 1607 upgrade takes too long and does not work
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 02-11-2017, 08:34 PM
LINK TO POST COPIED TO CLIPBOARD