1. Cromwell4's Avatar
    I am having on going issues installing apps from the Store on my Lumia 930. I get the error:

    Something Unexpected Happened
    Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help.

    I was however able to install something that I already owned.

    Any ideas?

    Windows 10
    Version 1607
    10.0.14393.1198
    05-14-2017 01:59 AM
  2. faisalbaba's Avatar
    I am having on going issues installing apps from the Store on my Lumia 930. I get the error:

    Something Unexpected Happened
    Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help.

    I was however able to install something that I already owned.

    Any ideas?

    Windows 10
    Version 1607
    10.0.14393.1198
    Sometimes it happens.have you able to install apps now


    Sent from mTalk
    05-14-2017 02:14 AM
  3. rodthescot's Avatar
    I've been having exactly the same problem on my Lumia 535 for weeks. Installed apps update ok, no problems there.
    I've tried everything I found online which really only seems to address stalled downloads and updates. I've also tried a hard reset and starting from scratch but the problem persists
    05-16-2017 06:04 AM
  4. Cromwell4's Avatar
    Still no luck :( I have no idea what to do about this.
    05-18-2017 03:58 PM
  5. faisalbaba's Avatar
    Still no luck :( I have no idea what to do about this.
    Sign out your account from store, then soft reset your phone by holding volume down and power button until phone vibrates then sign in back

    Sent from mTalk
    05-19-2017 07:46 AM
  6. Cromwell4's Avatar
    Sign out your account from store, then soft reset your phone by holding volume down and power button until phone vibrates then sign in back

    Sent from mTalk
    I have done this and still doesn't work. Apologies for the delay in responding to comments. I'm not receiving any notifications.
    05-21-2017 11:00 AM
  7. faisalbaba's Avatar
    I have done this and still doesn't work. Apologies for the delay in responding to comments. I'm not receiving any notifications.
    Then hard reset is only solution

    Sent from mTalk
    05-22-2017 10:08 AM
  8. rodthescot's Avatar
    A hard reset didn't work for me, I tried it twice. Nothing has worked and I have tried everything. I can't understand it, I can update installed apps and I can install apps I already own which are all free apps, but I can't download and install any new apps, the result is always the same....

    "Something Unexpected Happened
    Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help".

    Well, "reporting the problem" hasn't helped and neither has "waiting and trying again"
    05-23-2017 09:42 AM
  9. faisalbaba's Avatar
    A hard reset didn't work for me, I tried it twice. Nothing has worked and I have tried everything. I can't understand it, I can update installed apps and I can install apps I already own which are all free apps, but I can't download and install any new apps, the result is always the same....

    "Something Unexpected Happened
    Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help".

    Well, "reporting the problem" hasn't helped and neither has "waiting and trying again"
    Change your Microsoft account in store

    Sent from mTalk
    05-23-2017 10:01 AM
  10. rodthescot's Avatar
    Makes no difference, same result.
    05-23-2017 10:52 AM
  11. faisalbaba's Avatar
    You are running anniversary update right

    Sent from mTalk
    05-23-2017 01:27 PM
  12. rodthescot's Avatar
    Yep, everything is up to date, latest phone update & latest Store update
    05-23-2017 01:37 PM
  13. faisalbaba's Avatar
    Yep, everything is up to date, latest phone update & latest Store update
    How many days you have that issue

    Sent from mTalk
    05-23-2017 10:39 PM
  14. rodthescot's Avatar
    I've been aware of it for between two and three weeks, only became aware anything was wrong when I tried to download a new app, I tried downloading several others to check it wasn't just the one I wanted that caused the problem, but I couldn't download any.
    05-24-2017 04:51 AM
  15. faisalbaba's Avatar
    I've been aware of it for between two and three weeks, only became aware anything was wrong when I tried to download a new app, I tried downloading several others to check it wasn't just the one I wanted that caused the problem, but I couldn't download any.
    Have you update your phone to latest cumulative update

    Sent from mTalk
    05-24-2017 08:33 AM
  16. rodthescot's Avatar
    Yes, as I stated in an earlier post, the phone is fully up to date and all installed apps are fully up to date.
    05-24-2017 09:21 AM
  17. faisalbaba's Avatar
    Yes, as I stated in an earlier post, the phone is fully up to date and all installed apps are fully up to date.
    I think problem may be in latest cumulative update which Microsoft released 2 week ago

    Sent from (IOK)
    05-24-2017 09:25 AM
  18. Cromwell4's Avatar
    I popped into my phone store and asked about the error...

    Microsoft turned the app store off in December so no more apps.

    Such a shame. My Lumia was 3-4 years old and worked really well. I've now bought a Samsung to replace it.
    06-01-2017 02:02 PM
  19. emteesear's Avatar
    I'm also experiencing the same issues with my Lumia 950XL. Can't install new apps, only re-install apps I once had. Updating apps also works fine..

    - Soft reset didn't work.
    - Hard reset didn't work. (first I removed the phone from https://account.microsoft.com/devices and https://account.microsoft.com/devices/content)
    - I double checked date/time settings of phone
    - Synchronization of Microsoft account @ account settings doesn't show any issues
    - Store app >> Downloads and updates doesn't show issues like something hanging in queue et cetera.

    Then I removed the phone again from https://account.microsoft.com/devices/content and https://account.microsoft.com/devices/ and used the Windows Device Recovery Tool. This made the software from the phone go back to 10.0.10586.318 (1511) >> installation of new apps did work again !!
    Then I checked for phone updates and 10.0.14393.1066 (1607) was installed >> installation of new apps didn't work anymore...
    Then another update came (currently 10.0.15063.297 (1703)) and installation of new apps still don't work...

    I don't know what to try anymore.
    06-08-2017 05:17 AM
  20. faisalbaba's Avatar
    I'm also experiencing the same issues with my Lumia 950XL. Can't install new apps, only re-install apps I once had. Updating apps also works fine..

    - Soft reset didn't work.
    - Hard reset didn't work. (first I removed the phone from https://account.microsoft.com/devices and https://account.microsoft.com/devices/content)
    - I double checked date/time settings of phone
    - Synchronization of Microsoft account @ account settings doesn't show any issues
    - Store app >> Downloads and updates doesn't show issues like something hanging in queue et cetera.

    Then I removed the phone again from https://account.microsoft.com/devices/content and https://account.microsoft.com/devices/ and used the Windows Device Recovery Tool. This made the software from the phone go back to 10.0.10586.318 (1511) >> installation of new apps did work again !!
    Then I checked for phone updates and 10.0.14393.1066 (1607) was installed >> installation of new apps didn't work anymore...
    Then another update came (currently 10.0.15063.297 (1703)) and installation of new apps still don't work...

    I don't know what to try anymore.
    How many days you have that issue

    Sent from (IOK)
    06-08-2017 06:35 AM
  21. emteesear's Avatar
    Since 10.0.14393.1066 (1607) came out I guess; had it for a long time (several months). Now I really need an app, so I started digging into it.
    Last edited by emteesear; 06-08-2017 at 07:48 AM.
    06-08-2017 07:36 AM
  22. faisalbaba's Avatar
    Since 10.0.14393.1066 (1607) came out I guess; had it for a long time (several months). Now I really need an app, so I started digging into it.
    Try sign out your account from store

    Sent from (IOK)
    06-09-2017 11:54 AM
  23. emteesear's Avatar
    Try sign out your account from store

    Sent from (IOK)
    Didn't solve issue.
    06-13-2017 03:40 AM
  24. emteesear's Avatar
    I found out the following: when I try to install new apps on my Windows 10 PC (version 15063.332) then I get the same error mesage. When I logon to that same PC with the Microsoft account from my gf then installing (same) apps does work... So it is account-related and a bigger problem then I thought... Now what..?
    06-13-2017 12:04 PM
  25. emteesear's Avatar
    Solution is here. Eventually it became clear that a policy was blocking all this.
    See the post from EmGrace!
    06-27-2017 04:47 AM

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