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  1. Harrison Naftelberg's Avatar
    Nokia Lumia Icon won't charge no matter what. I have tried several different chords, plugging it into my computer, and plugging into the wall
    12-20-2014 02:38 PM
  2. Indistinguishable's Avatar
    Nokia Lumia Icon won't charge no matter what. I have tried several different chords, plugging it into my computer, and plugging into the wall
    I'm assuming you've tried wireless charging as well? That would rule out that it's a problem with the micro usb port.

    If so, it's likely a problem with the battery and it should be covered under warranty. Try taking it to your vendor or go to the below website for support.

    Nokia Lumia Icon - Support, Updates, Downloads and User Guides, Troubleshooting - Microsoft - USA
    aximtreo likes this.
    12-21-2014 08:52 AM
  3. jlzimmerman's Avatar
    Something bad happened last night. For whatever reason out of the blue my Icon just stopped functioning properly. The lock screen hardware button would not wake the screen, neither would the camera button. The only way I could wake the screen was to lay it on the charger or plug it in. Then the phone became largely unresponsive to gestures. The notification center was blank, there were no options or menu items listing at the top. When off the charger the phone still thought it was on the charger and vice versa. The percentage charged was not matching what was showing for the battery. If locked a phone call would come in but not wake the screen. Soft reset did nothing. Shutting down the phone wouldn't just keep it off, it would automatically boot back up even off the charger. Random reboots. Half the time it would not connect to data or wifi. My 5:30 alarm went off at 11am. etc....

    I spent almost half the day today getting pictures and other media off my phone. None of my PC's could recognize the phone. Creating a successful backup was impossible also. Finally I was able to get items off and prep for a hard reboot. The hard reboot worked but holy s**t I am super furious about this and everything I have to do to get it back to normal. On top of that when I went to restore my phone it gave only 3 restore points with the most recent being Nov 14. I suppose that is because I went to 8.1 DP shortly thereafter.

    I will not be going back to 8.1 DP because I most likely will going to AT&T for the 1520 because Verizon makes me vomit with their love for WP. If only the 1520's weren't still $300+ (used, off contract) :(
    01-07-2015 02:12 PM
  4. Indistinguishable's Avatar
    I will not be going back to 8.1 DP because I most likely will going to AT&T for the 1520 because Verizon makes me vomit with their love for WP. If only the 1520's weren't still $300+ (used, off contract) :(
    I'll be joining you on AT&T at the end of February when my contract with Verizon is up. Here's a 1520 auction on Ebay that ends in 10 minutes. Price is currently at $225.

    Nokia Lumia 1520 16GB Matte White at T Smartphone Bundle with 5 Free Cases | eBay

    There are also a few 1520's going in the market on Windows Central forums. The 1520.3's are all over $300, but there are a few AT&T' 1520's under the $300 mark. The Marketplace - Buy, Sell & Trade - Windows Central Forums
    jlzimmerman likes this.
    01-08-2015 09:51 AM
  5. mortici's Avatar
    Seems like the latest Denim update is causing some users (myself included) experience red/purple or grey hue/tinting issues on HIGH brightness (very visible in low light situations) similar to what the 930 users reported in the past....
    Dakii Skaitt likes this.
    02-12-2015 01:41 PM
  6. ninny1176's Avatar
    My wife's Icon won't stop sync'ing email accounts (only 1 of 3 are working but even the working ones don't stop) so I can't change/delete them. Tried airplane mode, changing passwords...no luck. She's pissed because I insisted that it was worth the upgrade (after convincing her to go to WP in the first place). She loves the phone, but a screwed up update leaves a sour taste...now I have to hard reset the phone, restore, blah blah blah...
    02-13-2015 08:35 AM
  7. Indistinguishable's Avatar
    My wife's Icon won't stop sync'ing email accounts (only 1 of 3 are working but even the working ones don't stop) so I can't change/delete them. Tried airplane mode, changing passwords...no luck. She's pissed because I insisted that it was worth the upgrade (after convincing her to go to WP in the first place). She loves the phone, but a screwed up update leaves a sour taste...now I have to hard reset the phone, restore, blah blah blah...
    I'm 90% sure that this isn't a software/hardware glitch but rather a server bug that would be fixed by deleting the accounts from the phone and setting them up again. I wouldn't do a hard reset until i fully exhausted that option.
    02-13-2015 09:39 AM
  8. Neil Hesketh's Avatar
    Well,
    Finally got the Denim upgrade last night, set up Cortana voice, played with the camera app, and then someone calls me and there is no ringer or vibration. After playing around with it a while, trying a few different ringtones, a couple of soft resets, and turning the vibrate off and on multiple times, I have a ringer back!
    Last edited by Neil Hesketh; 02-13-2015 at 03:45 PM. Reason: Fixed it!
    02-13-2015 10:37 AM
  9. ninny1176's Avatar
    "I can't change/delete them. " - you can't do anything with the accounts when they are syncing. Only way out is hard reset.
    02-13-2015 10:38 AM
  10. mortici's Avatar
    "I can't change/delete them. " - you can't do anything with the accounts when they are syncing. Only way out is hard reset.
    Did you try airplane mode then delete?
    02-13-2015 08:40 PM
  11. romant56's Avatar
    I'm 90% sure that this isn't a software/hardware glitch but rather a server bug that would be fixed by deleting the accounts from the phone and setting them up again. I wouldn't do a hard reset until i fully exhausted that option.
    I had this same problem with a gf's phone. She was also very mad. ;) I ended up factory resetting the phone, which really doesn't take that long with all contacts, pics, etc. backed up to the MS servers, and that fixed it.

    Also, factory resetting a phone if you haven't done it in a while really makes you feel like you have a new phone. Highly recommended. Everything just works better.
    02-14-2015 04:13 PM
  12. savagelizards's Avatar
    Since Denim update I have started to have battery issues. My phone shut down yesterday unexpectedly and when I went to power it back on it gave me an empty battery logo. I connected my external battery stick and it powered up immediately. When it finished booting up, I was surprised to see that I had 52% battery left. The phone DID NOT get hot at all, so I don't think this sudden "battery drain" is real - just something wrong with the algorithm that measures battery life. But the sudden shutdown is alarming. Is anyone else having this issue?
    02-15-2015 05:20 PM
  13. WP Newbie's Avatar
    I'm highly annoyed that I seem to have to go thru several steps to read a QR code now--it should be there at the top of the screen on Cortana's page IMO, or be able to be pinned to the start menu.

    Also, has anyone else noticed that their touchscreen isn't nearly as sensitive and touching close the edge (to type the letter P for example) is nonexistent even on the highest sensitivity level? It wasn't great before the update, but now it just doesn't work. I never realized how often I use the P key until I didn't have it anymore.
    Robinsonmac and Ben Sgroi like this.
    02-15-2015 09:26 PM
  14. gernerttl's Avatar
    I'm highly annoyed that I seem to have to go thru several steps to read a QR code now--it should be there at the top of the screen on Cortana's page IMO, or be able to be pinned to the start menu.
    I agree! Those of us who upgraded to 8.1DP noticed that immediately. It's been suggested to Microsoft to restore QR code and bar scanning into the search function.

    I'm not sure about the touch screen though. It seems just as sensitive. Again, I was using 8.1DP already, and maybe I didn't notice because I had gotten used to it.
    02-16-2015 11:30 AM
  15. lylone's Avatar
    I have had issues with yahoo mail since day one and it is not just the WP OS or Nokia issue. Its Yahoo's issue. I even try to get on and check my account and it says "service not available". It has po'd me ever since I changed my web hosting to Yahoo's bizmail. I wished I would have never switched now! Have had nothing but problems on cell phones and even outlook on my PC!
    02-23-2015 05:28 PM
  16. Robinsonmac's Avatar
    I tried to use the super sensitive touch mode to use gloves, doesn't work anymore after updating
    02-24-2015 01:28 AM
  17. DavidinCT's Avatar
    Only bug that I have noticed (besides the screen color hint of red) after doing a format with out restoring(Denim upgrade) is sometimes I will open a app and it will say "not connected to the internet" Tried to reinstall the app(s) and get the same thing every once and a while. Closing and re-opening the app (sometimes 2-3 times) will resolve the issue...
    02-24-2015 01:56 PM
  18. Ben Sgroi's Avatar
    Also, has anyone else noticed that their touchscreen isn't nearly as sensitive and touching close the edge (to type the letter P for example) is nonexistent even on the highest sensitivity level? It wasn't great before the update, but now it just doesn't work. I never realized how often I use the P key until I didn't have it anymore.
    I'm having this same problem; sensitivity around the edges has gotten really bad since Denim. I've noticed it on the P and the backspace sometimes too, but it's consistently bad at the top of the screen, so that it sometimes takes 3 or 4 swipes before the Action Center comes down. I've found that I basically have to PRESS the screen while swiping in order to get. It's like there's almost a dead spot in the top cm of the display. Really frustrating to have to repeatedly tap on a toast and have it do nothing, only to have the toast disappear as if I'd ignored it.
    04-16-2015 05:24 PM
  19. That_lumia_guy's Avatar
    Hello i have the nokia lumia icon for about a year amd so far its a good phone takes great pics and all but only one problem ...the camera it wont work whenever i open the camera the screen turns black but the camera keys are visable but thats wirh the back camera but the front it works but u cant take pics and videos the button seems stuck thx reply asap thx
    05-07-2015 06:39 PM
  20. That_lumia_guy's Avatar
    Hello my nokia lumia icon wont work ive reset my phone and theamera and all i need help ASAP
    05-07-2015 06:40 PM
  21. That_lumia_guy's Avatar
    The lumia camera for my nokia lumia icoj wont work to begin with ....:(
    05-07-2015 06:41 PM
  22. Indistinguishable's Avatar
    The lumia camera for my nokia lumia icoj wont work to begin with ....:(
    Have you tried other Camera apps to see if they have the same problem?
    05-09-2015 09:47 PM
  23. Ken296's Avatar
    Volume Key Stuck Down permanently. I tried a reboot which was a mistake because when you hold volume down continuously during reboot you get an exclamation mark.

    I found one or two other instances of this happening online but without a fix.

    I did do a restore through windows phone tool but it is still doing it. Is my phone's board just jacked up?

    My phone was sitting on the coffee table. When i picked it up this was happening. No heat, water, etc.

    Any ideas? Super frustrating! I'm in a constant boot loop with exclamation mark
    05-31-2015 03:10 PM
  24. carowill's Avatar
    My phone died(battery just ran out) so I went to charge it and the battery flashed on the screen showing it was charging, so i left it there to charge. I later tried to turn it on and nothing happened; even the charging sign had gone away. I then tried using different chargers in different outlets and computers andd tried to charge through the night but my phone still will not buzz or light up like usual when plugged in and wont turn on at all.
    06-29-2015 07:40 AM
  25. Rich215's Avatar
    Volume Key Stuck Down permanently. I tried a reboot which was a mistake because when you hold volume down continuously during reboot you get an exclamation mark.

    I found one or two other instances of this happening online but without a fix.



    I did do a restore through windows phone tool but it is still doing it. Is my phone's board just jacked up?

    My phone was sitting on the coffee table. When i picked it up this was happening. No heat, water, etc.

    Any ideas? Super frustrating! I'm in a constant boot loop with exclamation mark

    Did you take the back cover off and inspect the button on the inside? Might be a simple fix or small part replacement.

    Last edited by Rich215; 07-03-2015 at 09:13 AM. Reason: inserted my post in wrong area of quote
    07-03-2015 09:13 AM
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