I've usually been really happy with Verizon customer service, but this was shenanigans.
I called my Verizon store at lunch yesterday - the lady hadn't even heard of the phone and said they didn't have any in stock yet. I did an online chat session with a Verizon rep who said that most stores didn't have the phone yet. My only option was to order online, but the problem is that I have a greater chance of being struck by lightning than being home when the delivery arrives. After I got off work, I decided to try one more time so I called Verizon customer service who then told me that I was misinformed and that the store did have plenty in stock after all. They advised me that I could just stop in, pick one up, and they could cancel my order. I get to the store, wait 20 minutes for a sales rep (it's a busy store, so this was expected). After investigating for 15 minutes or so, tells me that he sees no order in the system. Assuming that customer service already cancelled the order, he grabs a phone out of the back and starts getting everything set up. After about 10-15 minutes he realizes that there is still an open order and calls customer service. He then spends 30 minutes on the phone with them, during which I have to speak to the customer service rep and verify my information. At the end, he says the order is already shipped so he can't process the transaction.
I totally understand why they couldn't cancel after the order shipped, but I basically waste a huge chunk of time due to being given one piece of incorrect information after another all day. The good news is I live fairly close to the FedEx delivery center so I can just drive over later tonight and pick it up. Good times!
Hope everyone else is getting everything sorted out alright!