1. rustyjar79's Avatar
    Just got the Icon this week and I Love it!. My only problem, and I have contacted Otterbox about this, is the camera seems to have issues focusing with the case on. When I take the Otterbox off and use the camera I have no issues when focusing on various items. When I put the case back on it begins to have trouble focusing. I think the bezel around the camera is the issue.

    Otterbox has said they will send me another case to make sure it isn't the case I have being defective, so we will see. I hope to keep in touch with an engineer there and get this all sorted out. I will keep everyone posted/.
    02-28-2014 02:28 PM
  2. Kage Maru's Avatar
    Are you relying on the auto-focus? Also what is the average distance of the objects? I haven't noticed any issue with my otterbox, but I usually tap to focus.
    02-28-2014 03:12 PM
  3. rustyjar79's Avatar
    Kage, I just have relied on the default settings, which I assume are auto focus. I have tapped to focus and noticed the problem with object that were close. It sounds like it may just be a problem with the case I have. Hope it clears up because the camera was one of the big sellers for me.
    02-28-2014 03:55 PM
  4. Kage Maru's Avatar
    Odd, here's a close picture of a shot glass at my desk using auto focus while in the case and it came out ok for me. Not sure how it compares to the pictures you've taken.

    wp_20140228_17_55_55_pro.jpg
    02-28-2014 04:58 PM
  5. rustyjar79's Avatar
    Nice! Well hope a replacement case helps. Just got an email from OtterBox saying they now can't warrant my case, so it all may be going back Monday. Thanks!
    02-28-2014 05:22 PM
  6. rustyjar79's Avatar
    with case...

    wp_20140228_18_05_03_pro.jpg

    without...
    Attached Thumbnails wp_20140228_18_05_01_pro.jpg  
    02-28-2014 05:30 PM
  7. garyrh's Avatar
    Just got the Icon this week and I Love it!. My only problem, and I have contacted Otterbox about this, is the camera seems to have issues focusing with the case on. When I take the Otterbox off and use the camera I have no issues when focusing on various items. When I put the case back on it begins to have trouble focusing. I think the bezel around the camera is the issue.

    Otterbox has said they will send me another case to make sure it isn't the case I have being defective, so we will see. I hope to keep in touch with an engineer there and get this all sorted out. I will keep everyone posted/.
    I have a Otterbox Defender on my Icon and have no problem with auto focus with the camera.
    03-08-2014 02:52 AM
  8. harp666's Avatar
    Got the otter box defender today. I removed the built in screen protector and installed phone.
    They may want to rename it the PRISON BOX because it is next to impossible to remove it once installed. I always get the Defender series for all my phones but this problem is a first. Poor design but looks great. No problems with the camera auto focus using this case.
    03-08-2014 04:47 AM

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