1. romant56's Avatar
    Hey guys,

    I just got this phone for my girlfriend and tried it out without signing in or activating it just to see how it compares to my 8X. It is awesome, but...

    I took two great pictures with the Nokia app, then took one with the normal camera app just to see how that works. When I took the picture with the normal app it froze when I pushed the shutter and then did nothing - just kept the photo image on the screen. I exited back to the home screen and then went to the camera roll. No third photo was taken. I then tried to open the app and it just stayed black and wouldn't let me do anything.

    I restarted the phone and no change. I then reset the phone from settings, waiting for everything to load again, and opened the Nokia camera app. Nothing! Just a black screen! Same for the normal camera app!

    My girlfriend has been waiting for this phone since Christmas and is about to come over. She was so excited. :(

    I bought it from amazon. Do you think I should just return it as defective and wait for another one? I can't think that this is anything other than a terrible hardware problem.
    03-10-2014 03:14 PM
  2. spicypadthai's Avatar
    Maybe try a factory reset first to make sure it's not a software problem - go into Settings\About and tap "reset your phone"
    03-10-2014 03:19 PM
  3. romant56's Avatar
    Maybe try a factory reset first to make sure it's not a software problem - go into Settings\About and tap "reset your phone"
    I did. That's what I meant by reset.
    03-10-2014 03:22 PM
  4. kb4000's Avatar
    I had that happen with my first Lumia 928. I had it replaced and have had no problems since.
    03-10-2014 03:23 PM
  5. spicypadthai's Avatar
    I did. That's what I meant by reset.
    Sorry, I didn't read your original post well enough - returning it sounds like the only option.
    03-10-2014 03:28 PM
  6. Jonas_H's Avatar
    I would return it. Amazon is normally really fast in replacing defective things!
    03-10-2014 03:28 PM
  7. romant56's Avatar
    Well I just called amazon - actually, they called me! The lady was incredibly friendly and apologetic, and I'll have a new one tomorrow. I just have to send this one back within 30 days to avoid being charged! Now that is good service.

    Assuming the camera works on this next one I may have to upgrade my 8X. This phone is incredible!
    03-10-2014 03:33 PM
  8. Microsoftjunkie's Avatar
    I was about to ask, did you uninstall Nokia cam and reinstalled it, but glad your problem is still solved.
    03-10-2014 03:48 PM
  9. Starrbuck's Avatar
    Amazon is the best!

    --Prime member for 2+ years
    berty6294 likes this.
    03-11-2014 10:16 AM
  10. berty6294's Avatar
    Amazon prices, selection, shipping, and customer service is incredible! It makes me question how they could possibly be making any money?? lol
    03-11-2014 10:19 AM
  11. MazoMark's Avatar
    Amazon prices, selection, shipping, and customer service is incredible! It makes me question how they could possibly be making any money?? lol
    Read one of their quarterly reports. They basically haven't made any money (yet). Suspect that will change with higher prices for Prime membership among other things.
    03-11-2014 11:10 AM
  12. Starrbuck's Avatar
    Read one of their quarterly reports. They basically haven't made any money (yet). Suspect that will change with higher prices for Prime membership among other things.
    I don't believe that's true... Also they have not confirmed higher prices for Prime (yet!)...

    AMAZON.COM INC (AMZN:NASDAQ GS): Financial Statements - Businessweek
    03-11-2014 11:58 AM

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