06-14-2014 11:57 PM
44 12
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  1. MajBurke's Avatar
    I just picked up my Lumia icon today and I am enjoying it a lot. But just a few moments ago my phone just rebooted by itself for no reason. I can't find any threads about it and was wondering if I should try to return this phone to get a different one. I'm a little concerned that it did this. Any ideas?
    03-17-2014 06:27 PM
  2. aximtreo's Avatar
    You have 14 days to return it for full credit or exchange so I would give it a couple of days and see if it happens again.
    03-17-2014 06:29 PM
  3. MajBurke's Avatar
    Yea that's what I planned on. Has anyone else had this happen? The only thing I did before it happened was send a few pictures to my friend.
    03-17-2014 06:37 PM
  4. jayblazer's Avatar
    Mine did that last night.
    03-17-2014 08:29 PM
  5. 8XSD's Avatar
    Mines rebooted the first day I got it. Its all random but I do notice it only does it when its on WiFi. Software bug im sure. I turn on use data when WiFi is limited and it seem to help
    03-17-2014 10:00 PM
  6. Indistinguishable's Avatar
    I just picked up my Lumia icon today and I am enjoying it a lot. But just a few moments ago my phone just rebooted by itself for no reason. I can't find any threads about it and was wondering if I should try to return this phone to get a different one. I'm a little concerned that it did this. Any ideas?
    That's odd. I've heard of it happening once or twice to people and then improving tremendously. I have not had a random reboot happen to my Icon yet.
    03-17-2014 10:16 PM
  7. mundyb's Avatar
    So far my Icon has been the most stable WP I've owned. The 928 would randomly stop receiving data and reboot for seemingly no reason from time to time. But as of yet (3 weeks) no such problems with the Icon. The Trophy and 8X had their problems too.

    I think I'd give it a few days and see how it goes. Then two, with 8.1 just around the corner this could all change. Hopefully they get it right by the time VZW decides to update to the new version. Knowing VZW though this could be a great Christmas gift for us Icon owners. Haha
    03-17-2014 10:59 PM
  8. 8XSD's Avatar
    My phone just reboot again on its own. I'm disable WiFi for a few days and see if it helps. So far it reboot 6 times since I got it 4 days ago. All times with WiFi being on
    03-17-2014 11:49 PM
  9. mikeyyyownz's Avatar
    Have had the phone since 2 days after launch. Hasn't rebooted on its on yet.
    03-17-2014 11:52 PM
  10. David Fleetwood's Avatar
    My phone just reboot again on its own. I'm disable WiFi for a few days and see if it helps. So far it reboot 6 times since I got it 4 days ago. All times with WiFi being on
    Something is seriously wrong with that phone. I'd swap it while you can.

    Mine has done this exactly once, while I was driving. I've had it since launch day.
    03-17-2014 11:57 PM
  11. gernerttl's Avatar
    Mine rebooted on its own yesterday. I've had it for over two weeks now, yesterday was the first I've seen it do that. It hasn't rebooted again since. I'm not sure what caused it.
    03-18-2014 01:44 AM
  12. gernerttl's Avatar
    My phone just reboot again on its own. I'm disable WiFi for a few days and see if it helps. So far it reboot 6 times since I got it 4 days ago. All times with WiFi being on
    You could have an app that is unstable. Try uninstalling any apps that you installed or updated four days ago.
    03-18-2014 01:49 AM
  13. bayanii's Avatar
    Yeah, if its occurrences' are that often, switch.
    03-18-2014 04:24 AM
  14. Indistinguishable's Avatar
    Yeah, if its occurrences' are that often, switch.
    Agreed. Should not be happening. What tasks do you have running in the background? Could you list them here for us?
    03-18-2014 09:25 AM
  15. 8XSD's Avatar
    I have nothing allow to run in the background besides Bing weather, the rest is blocked. Besides random rebooting I also WiFi issues too. After reading the post about this same problem from other members,Im starting to believe its just software bugs.
    03-18-2014 10:53 AM
  16. nasellok's Avatar
    Ive had mine since launch, haven't had any reboots yet.
    03-18-2014 11:22 AM
  17. 8XSD's Avatar
    I guess the reboot is not happening to everyone. I just got done reading the sticky post on bugs and defects and its a lot of members with this issue.I even called Verizon customer service asking them if its a known issue and of couse they say no. I have 30 days to exchange a brand new one so ill continue to monitor for it. I turn off WiFi and test it from there,always happens with it on.
    03-18-2014 12:00 PM
  18. radmanvr's Avatar
    The phone reboots when its running slow to clear memory cache so that it will run smoother or so I have heard/read in the another thread.

    But I would just return it and get another one.
    03-18-2014 12:08 PM
  19. 8XSD's Avatar
    The 1520 just got a firmware update fixing bugs. I hope we get one too since the Icon is almost the same phone with a 5inch screen.
    03-18-2014 02:06 PM
  20. David Fleetwood's Avatar
    The phone reboots when its running slow to clear memory cache so that it will run smoother or so I have heard/read in the another thread.

    But I would just return it and get another one.
    As someone who worked on the OS, that is not true. The OS should never call for a reboot unless it has actually crashed or detected a hardware problem.
    juststart likes this.
    03-18-2014 04:14 PM
  21. Nick Derrico's Avatar
    I've had my Icon for a few days, and overnight it just turned off. Thankfully my biological clock work me up lol.

    The only way I could get it turn back on was plugging it into a charger. I had it on a wireless charger overnight, so I figured I bumped it off in my sleep somehow and the battery died, but when it finally booted, the battery was at 85%. This all sort of scares me, if it happens again I'll swap it out, but I'm really hoping it was a fluke.
    03-18-2014 04:57 PM
  22. MajBurke's Avatar
    Just an update from me. It has not happened again so far. it was odd cause it happened right after i sent four pictures in a message. i dont know if that had anything to do with it or not
    03-18-2014 09:06 PM
  23. TheArcaneFlame's Avatar
    Mine rebooted a couple times in the first day or two when I got it (launch day). Since then I have noticed it has rebooted a couple more times all seemingly at random. I actually had it reboot this morning. It was just sitting on my desk next to me here at work. I didn't have anything running, it wasn't on a charger and wifi is turned off. Something caught my eye, looked over and the phone was rebooting.

    While it hasn't been a huge issue it is a bit disappointing. Hopefully a firmware or software update will add a bit of extra stability.
    03-19-2014 02:14 PM
  24. Starrbuck's Avatar
    Why is it an issue if it reboots when it is not being used?
    03-19-2014 03:44 PM
  25. David Fleetwood's Avatar
    Why is it an issue if it reboots when it is not being used?
    Because it could indicate a hardware problem.
    03-19-2014 04:21 PM
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