04-18-2014 06:12 AM
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  1. savagelizards's Avatar
    I have been having problems with dropped calls, most of which seem to happen when the phone is being held to my head.

    It turns out that they weren't dropped calls. The Icon's screen was simply turning on and then my cheek was touching the end call button. I returned to the Microsoft store and they determined that it's because I am left handed. The Icon's proximity sensor is located on the right hand side of the screen, so it is not scanning the back of my head as it would if I were right handed. As a result, the screen turns on and the call is quickly lost.

    I dropped the same caller four times in five minutes today, which is what prompted my trip to the Microsoft store. I am told that the sensor sensitivity is NOT adjustable. They suggested I hold the phone with my right hand.

    This is the craziest problem yet, but there is no way to move the sensor or adjust it - so I am stuck with it. C'mon Nokia!
    Himanshu Chowdhary likes this.
    04-03-2014 07:46 PM
  2. Himanshu Chowdhary's Avatar
    I wonder if this is the same on Lumia 930 :\
    04-03-2014 09:17 PM
  3. bayanii's Avatar
    Hmm. That's retarded.
    04-03-2014 09:55 PM
  4. NotSafeForWork's Avatar
    I have the same problem with my Lumia 720, I am left handed and when I take calls my cheek presses everything on the screen because the proximity sensor is positioned for right handed people. Frustrating but I adjusted by jamming my phone against my ear so that the proximity sensor surely registers
    04-03-2014 10:01 PM
  5. MobileVortex's Avatar
    that is retarded. I'm right handed, but ALWAYS use my left hand to hold the phone to my ear... Never had this problem.
    Matt Bee likes this.
    04-03-2014 10:47 PM
  6. Kage Maru's Avatar
    I'm left handed as well and don't have this issue.
    Matt Bee likes this.
    04-03-2014 10:50 PM
  7. Laura Knotek's Avatar
    That's weird. I'm right handed, but I always hold a phone in my left hand when I talk, since I got used to doing that back in the days of landlines so my right hand would be free to hold a pen if I needed to write something.

    I haven't had issues with dropped calls and proximity sensors on my 900 or 920.
    04-03-2014 10:50 PM
  8. gernerttl's Avatar
    I hold mine to my left ear too, and never had a dropped call. I kinda question what the Microsoft store guy said.
    Matt Bee likes this.
    04-04-2014 02:46 AM
  9. NotSafeForWork's Avatar
    Hmm interesting. So my phone's proximity sensor would be defective somehow?
    04-04-2014 04:46 AM
  10. savagelizards's Avatar
    I hold mine to my left ear too, and never had a dropped call. I kinda question what the Microsoft store guy said.
    Well, we got to it by testing the proximity sensor.

    If you look at where it is located on the Icon, it's clearly offset to the right hand side of the phone. He looked it up on a help site and the Icon proximity sensor is pre-calibrated to turn the screen off if there is an object within an centimeter of the sensor. I can't tell exactly because it's hard to look at the side of your own head but he was able to stand to my side and had a better view. He said that the could see that the separation between the sensor and my head was often greater than that, and we were able to reproduce the error.

    They actually suggested that I get a Bluetooth earpiece. I didn't really feel like setting the time machine to 2009, so I vetoed that suggestion. I may as well have switched to a Blackberry.
    Laura Knotek likes this.
    04-04-2014 07:43 AM
  11. Addison's Avatar
    The right-hand bias doesn't end there. I noticed it especially when I had a 1520- the entire interface is designed around a right hand user. For example, to bring up settings and options for say, a photo on the phone, the three little dots are located at the bottom right, which is much closer to a right handed user's thumb than a left handed user. It's not so bad now that I'm using an Icon, but on a 1520 this was waaay far across the screen for me to be tapping, when a right handed user hardly would need to move their thumb. That kind of stuff is annoying!! But I'm sure the majority of left handed users don't find it too crazy given the majority of things in the world were made with right handed users in mind, haha.
    04-04-2014 08:07 AM
  12. bertongbadtrip's Avatar
    He was definitely just trying to get you to buy a bluetooth headset.
    04-04-2014 10:23 AM
  13. gernerttl's Avatar
    That's interesting since most right handers hold it to their left ear so they can write and vice versa for lefties. I actually use my phone left handed even though I'm predominantly right handed so I do see your point about the positioning of certain things.

    Being that the majority of people are right handed this is expected.
    04-04-2014 02:29 PM
  14. wayn1ak's Avatar
    The right-hand bias doesn't end there. I noticed it especially when I had a 1520- the entire interface is designed around a right hand user. For example, to bring up settings and options for say, a photo on the phone, the three little dots are located at the bottom right, which is much closer to a right handed user's thumb than a left handed user. It's not so bad now that I'm using an Icon, but on a 1520 this was waaay far across the screen for me to be tapping...
    You don't need to tap the three dots to bring up more options. Simply tap anywhere in the bottom region of the screen and the menu will pop up. Visually it could be annoying for left handers so maybe Microsoft could implement a left hand mode option where the three dots could appear on the bottom left.
    xandros9 and gernerttl like this.
    04-04-2014 02:38 PM
  15. Oliverspin's Avatar
    I had the same problem with a 928, but time and a reset fixed it. I don't think it's a design error, but a bug.
    04-04-2014 02:39 PM
  16. savagelizards's Avatar
    That's interesting since most right handers hold it to their left ear so they can write and vice versa for lefties. I actually use my phone left handed even though I'm predominantly right handed so I do see your point about the positioning of certain things.

    Being that the majority of people are right handed this is expected.
    It is indeed a right-handed world.

    You have me thinking about how I hold my phone. I don't normally put my phone in my right hand, even if I have to write. If I need to use a pen, I normally hold the phone with my left shoulder. I have done this with phones forever ( the way back to the ones with the cord), including several smartphones, with no problem.

    I think I keep my right hand free because that's the hand I would use a mouse with. I can't use a mouse with my left hand. It feels so unnatural.

    Anyway, I initially thought using my shoulder might be the problem. But then I discovered that I was having the same problem even when I held the phone to my head.
    04-05-2014 06:40 AM
  17. savagelizards's Avatar
    He was definitely just trying to get you to buy a bluetooth headset.
    Then shame on him. Any usefulness they have is trumped by their social awkwardness. As a society we have moved on. Nobody wants to be that guy.
    gernerttl and b23h like this.
    04-05-2014 06:43 AM
  18. psiu_glen's Avatar
    No, it's defective. Get a new one.

    Edit: I'd say the guy was trying to avoid a warranty return or swap. Pretty creative too! What an a-hole...
    04-05-2014 06:46 AM
  19. gernerttl's Avatar
    You don't need to tap the three dots to bring up more options. Simply tap anywhere in the bottom region of the screen and the menu will pop up. Visually it could be annoying for left handers so maybe Microsoft could implement a left hand mode option where the three dots could appear on the bottom left.
    You bring up a good point. My Galaxy Note II allowed me to select right or left handed mode. That would be a nice option. Especially with the 5" and larger displays.
    04-05-2014 01:30 PM
  20. onlysublime's Avatar
    you already created a thread on this (http://forums.windowscentral.com/nok...g-limited.html). kind of unnecessary to create another thread. people will end up repeating the same stuff.

    I'm left-handed as well. We talked about this in the other thread. There is no way the screen should be on when the phone is against your face. all it takes is a hover up to an inch away to turn off the screen. When the screen is off, there's no way to end the call. you don't even need to have the phone touch your face to turn off the screen. hold your finger an inch away from the sensor and it will turn off the screen.

    Multiple people in the other thread offered you the solution. Exchange it for another as your Icon should not be behaving like that.
    04-06-2014 02:59 AM
  21. hopmedic's Avatar
    No, it's defective. Get a new one.

    Edit: I'd say the guy was trying to avoid a warranty return or swap. Pretty creative too! What an a-hole...
    I'd lean in this direction. I'm right-handed, but I can't tell you how long it's been since I held a phone to my right ear, unless I was on the phone for a really long call, and then, if it's handy, I use a BT earpiece. I just always use my left hand to hold the phone, a habit formed, as Laura said, to be able to write while on the phone. I just got my Icon, so I've only made a couple phone calls with it, but I haven't had this happen.
    04-07-2014 12:45 PM
  22. savagelizards's Avatar
    you already created a thread on this (http://forums.windowscentral.com/nok...g-limited.html). kind of unnecessary to create another thread. people will end up repeating the same stuff.

    I'm left-handed as well. We talked about this in the other thread. There is no way the screen should be on when the phone is against your face. all it takes is a hover up to an inch away to turn off the screen. When the screen is off, there's no way to end the call. you don't even need to have the phone touch your face to turn off the screen. hold your finger an inch away from the sensor and it will turn off the screen.

    Multiple people in the other thread offered you the solution. Exchange it for another as your Icon should not be behaving like that.
    I did get that advice on the other thread originally, and that's why I went back to the Microsoft store.

    That said, they weren't going to replace my phone. They said that it was how the phone was designed. There would be no sense in exchanging it, since that wouldn't solve my problem. They consider it an operator issue, and that I simply have to use my right hand to hold the phone, or get a Bluetooth headset. They were nice enough about it, but they said there was nothing that they could do.

    So that's why I created a separate thread. So that a single discrete issue could get the attention that it needed, without getting mixed up with the central point I wanted to make on that thread, of which the proximity thing was simply an additional supporting fact. Sorry if that created any confusion.
    Laura Knotek likes this.
    04-07-2014 01:49 PM
  23. Laura Knotek's Avatar
    you already created a thread on this (http://forums.windowscentral.com/nok...g-limited.html). kind of unnecessary to create another thread. people will end up repeating the same stuff.

    I'm left-handed as well. We talked about this in the other thread. There is no way the screen should be on when the phone is against your face. all it takes is a hover up to an inch away to turn off the screen. When the screen is off, there's no way to end the call. you don't even need to have the phone touch your face to turn off the screen. hold your finger an inch away from the sensor and it will turn off the screen.

    Multiple people in the other thread offered you the solution. Exchange it for another as your Icon should not be behaving like that.
    The OP is fine in creating another thread here. His question in this thread is different from his questions in the other thread.
    04-07-2014 08:02 PM
  24. Laura Knotek's Avatar
    I did get that advice on the other thread originally, and that's why I went back to the Microsoft store.

    That said, they weren't going to replace my phone. They said that it was how the phone was designed. There would be no sense in exchanging it, since that wouldn't solve my problem. They consider it an operator issue, and that I simply have to use my right hand to hold the phone, or get a Bluetooth headset. They were nice enough about it, but they said there was nothing that they could do.

    So that's why I created a separate thread. So that a single discrete issue could get the attention that it needed, without getting mixed up with the central point I wanted to make on that thread, of which the proximity thing was simply an additional supporting fact. Sorry if that created any confusion.
    No, there is no confusion. This thread is acceptable, since you are asking a different question.
    hopmedic likes this.
    04-07-2014 08:03 PM
  25. MobileVortex's Avatar
    I did get that advice on the other thread originally, and that's why I went back to the Microsoft store.

    That said, they weren't going to replace my phone. They said that it was how the phone was designed. There would be no sense in exchanging it, since that wouldn't solve my problem. They consider it an operator issue, and that I simply have to use my right hand to hold the phone, or get a Bluetooth headset. They were nice enough about it, but they said there was nothing that they could do.

    So that's why I created a separate thread. So that a single discrete issue could get the attention that it needed, without getting mixed up with the central point I wanted to make on that thread, of which the proximity thing was simply an additional supporting fact. Sorry if that created any confusion.
    If you are in the return/exchange limits they HAVE to replace the phone. If they tell you otherwise, say you want to return the phone and get your money back. then go the next associate and say I'd like to buy a lumia Icon.
    04-08-2014 09:57 AM
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