1. greeleyest's Avatar
    when im in a call my screen locks automatically even if the phone isnt against my face. i cant do anything untill the other person hangs up.
    is this a settings option?
    04-09-2014 02:25 AM
  2. Himanshu Chowdhary's Avatar
    Do you use screen protector on your icon ?
    Laura Knotek likes this.
    04-09-2014 05:36 AM
  3. greeleyest's Avatar
    yes this one Anti-Scratch Display Protectors for Nokia Lumia Icon - Verizon Wireless.
    i cut around the sensor n it works now.

    isn't the protector suppose to be per-cut to fit?
    Himanshu Chowdhary likes this.
    04-09-2014 09:47 PM
  4. Himanshu Chowdhary's Avatar
    yes this one Anti-Scratch Display Protectors for Nokia Lumia Icon - Verizon Wireless.
    i cut around the sensor n it works now.

    isn't the protector suppose to be per-cut to fit?
    it's supposed to be , you might have covered proximity sensor with protector( I have the same issue on my Lumia 920 and now I don't use any of them )
    04-09-2014 10:58 PM
  5. Jeff_NYC1's Avatar
    Is this still the legit fix for the screen locking and staying black when on a call? My Lumia Icon started doing this about two weeks ago and it is infuriating. I do have a screen protector on, but do not think the proximity sensor is covered. In addition, I blew an air gun (as suggested elsewhere) to clean out any dust and again, still dealing with this issue. I am on 8.1, most recent update and have very few apps and tweaks on the device. It just came out of nowhere and if I need to dial in any numbers when on a call, I have to hit the power button repeatedly to get the screen on for all of three seconds. Just B R U T A L!

    Where exactly is the proximity sensor?

    Suggestions would be welcome. Thanks.
    07-16-2014 12:19 PM

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