The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
06-15-2014 12:35 PM
55 123
tools
  1. neo158's Avatar
    Why is a hard reset necessary? Though I don't have the Icon or any of the newer phones (I have the L720), I am running 8.1 (and all the subsequent updates including the most recent one) with no problems.
    Because a hard, or factory, reset generally fixes 99% of all software issues by setting it up as if it's a new OOTB device, sometimes this improves performance and/or battery life as well.
    kristalsoldier and xandros9 like this.
    06-13-2014 08:10 AM
  2. gkrew's Avatar
    I do not agree about needing a hard reset.

    How can you not have a sim card?

    And if you have 8.1 installed, and you haven't done a HARD RESET after you installed it, that should be done asap. As far as restoring from the backup after reset, if I was you, I would not and just re-install my apps.
    06-13-2014 08:14 AM
  3. kristalsoldier's Avatar
    Because a hard, or factory, reset generally fixes 99% of all software issues by setting it up as if it's a new OOTB device, sometimes this improves performance and/or battery life as well.
    OK. Thanks.
    06-13-2014 08:20 AM
  4. Scienceguy Labs's Avatar
    Just an FYI, I spoke with a Nokia Customer Service rep about the WP8.1 warranty issue yesterday. I'm in the middle of trying to get my 1520 repaired due to a software issue (I think). She informed me that my warranty was, in fact, no longer valid due to my participation in the dev preview program and the fact that WP8.1 was installed on my phone. Here is her email:

    "Hi Matthew,


    Thank you for emailing the Nokia Careline.

    We understand your frustration regarding your phone. In response to this, please be advised that the reason why your phone's warranty expired is because of Windows 8.1 developers preview. The Windows 8.1 developers preview is not yet official and as said in the terms and condition for installing the said software it voids the warranty of the phone. And we cannot replicate this as there is no official Windows 8.1 released yet, the only place where you can get support is from Microsoft Developer Network forum:

    http://social.msdn.microsoft.com/For...nphoneosissues

    http://dev.windowsphone.com/en-us/develop/devpreview

    We are hoping for your understanding and we appreciate your patience and cooperation regarding this matter.

    If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

    You may also call Nokia Careline at 1-888-665-4228 from Mondays to Fridays at 10:00 a.m. - 8:00 p.m. EST (closed on national public holidays) for immediate assistance.


    Kind regards,

    Jacqueline M.
    E-mail Specialist
    Nokia Inc."

    I don't buy her excuse, but it is what it is.
    xandros9 likes this.
    06-13-2014 08:34 AM
  5. mtalinm's Avatar
    sounds like a SIM and service issue to me. I dont think anyone is thrilled with Verizon.
    I am thrilled with Verizon and have been for 15 years
    06-13-2014 12:08 PM
  6. gernerttl's Avatar
    I strongly advice you to tweet to @nokia or nokia US about your problem.. They are the experts. .. And about the warranty, you lost it immediately at the moment you changed your OS to 8.1...
    You might want to read up on this before you just talk a bunch of garbage.

    http://forums.windowscentral.com/win...et-bottom.html
    06-13-2014 12:51 PM
  7. MDK22's Avatar
    I have no sim card for my Icon. The WiFi issue was on 8.0 that's the reason I tried 8.1 , and gotten progressively worse on 8.1 update 1. I'm will try the soft reset and the latest update.
    You need to re-think this. You had an issue on 8.0 & decided if you upgraded to 8.1 that might fix it. The logic of that escapes me !

    Is your issue hardware or software ? oops we don't know ... we're on a Dev Preview (beta) OS w possible hardware problems on the device ...

    ... and if you feel you're getting beat up, you are, your logic is flawed. But, ultimately the points made may help, think of it as tough love.

    I hope your screen name is just that, please tell me you don't really fix jets.
    Last edited by MDK22; 06-14-2014 at 07:59 AM.
    aximtreo and jazz70 like this.
    06-13-2014 03:10 PM
  8. MobileVortex's Avatar
    The issue is we have dated firmware. I have some of these same issues, if Cyan doesnt fix it then i will get a replacement. If Cyan doesnt push soon, i may go crazy tho.
    06-13-2014 04:46 PM
  9. Indistinguishable's Avatar
    I hope your screen name is just that, please tell me you don't really fix jets.
    aximtreo likes this.
    06-13-2014 04:54 PM
  10. etphoto's Avatar
    sounds like a SIM and service issue to me. I dont think anyone is thrilled with Verizon.


    Not sure what anyone you know but everyone in my family has never had an issue with Verizon.
    NMCynthia likes this.
    06-13-2014 04:59 PM
  11. Iain_S's Avatar
    just remember if you are using 8.1 your apn settings may not be setup automatically, use have to add them manually. I had this problem with Telus up in Canada on my Ativ S
    mary beth hale likes this.
    06-13-2014 06:03 PM
  12. Moiz Mian's Avatar
    Assuming you're using 8.1, I ran into a similar issue recently and I was totally freaking out. Basically I had tried configuring VPN but couldn't get it working, then I forgot to disable it and I couldn't connect on LTE or WiFi. Just disable VPN if it's that issue.
    06-13-2014 06:19 PM
  13. Chris_Germany's Avatar
    2.) Do you have the setting "Use data when WiFi is weak" enabled?
    What? Where? I want that option!!! I hate it, sitting in the garden with weak signal and the phone is too dumb to switch to mobile...! I have the 620 with WP 8.1, but never heared about that option!?!?!
    06-13-2014 06:25 PM
  14. jleebiker's Avatar
    It's Friday...

    06-13-2014 07:00 PM
  15. aximtreo's Avatar
    That's a fact Jack!!!!!!!!!!!!!!! Great flick; must have watched it a dozen times over the years.
    Guytronic and jleebiker like this.
    06-13-2014 08:25 PM
  16. arjunan's Avatar
    Stop talking out of your *** man.
    Your warranty is still intact OP.
    No.I recently went to the nokia service centre for repairing my lumia 525.. And they said i had no warranty because i have 8.1 dev preview installed...
    Also.. it is said in the terms and conditions of the dev preview that u will lose ur warranty
    It is not exactly gone... u will get it back once the official 8.1 releases for icon.
    Last edited by arjunan; 06-14-2014 at 10:17 AM.
    06-13-2014 09:41 PM
  17. gernerttl's Avatar
    Not sure what anyone you know but everyone in my family has never had an issue with Verizon.
    I've NEVER had a problem with Verizon. I've been with them since late 2008 when I dumped Sprint because its service went downhill after it bought Nextel.
    06-14-2014 02:13 AM
  18. gernerttl's Avatar
    What? Where? I want that option!!! I hate it, sitting in the garden with weak signal and the phone is too dumb to switch to mobile...! I have the 620 with WP 8.1, but never heared about that option!?!?!
    There was another person who has the same problem. Evidently, not all versions of WP8.1 are the same. There are device and regional differences.
    06-14-2014 02:15 AM
  19. anony_mouse's Avatar
    3.) Have some patience and learn how to use a phone before whining about it like a child.
    That's a very helpful comment. I'm sure the OP greatly appreciated your advice. I know I did. In fact, I think that Indistinguishable might be the single most respected person on this forum, and with such a constructive attitude, probably soon the whole Internet.

    I thank you again and wish you a very nice day.
    The_New_Normal likes this.
    06-14-2014 06:31 AM
  20. Indistinguishable's Avatar
    That's a very helpful comment. I'm sure the OP greatly appreciated your advice. I know I did. In fact, I think that Indistinguishable might be the single most respected person on this forum, and with such a constructive attitude, probably soon the whole Internet.

    I thank you again and wish you a very nice day.
    Thanks for choosing to ignore the questions I asked to get some information out of OP so that he could maybe be helped.
    06-14-2014 08:11 AM
  21. Indistinguishable's Avatar
    What? Where? I want that option!!! I hate it, sitting in the garden with weak signal and the phone is too dumb to switch to mobile...! I have the 620 with WP 8.1, but never heared about that option!?!?!
    Sorry for double post. It's hard to quote multiple posts from a mobile device.

    The setting for switching from Wi-Fi to Data when Wi-Fi signal is weak is in Settings -> cellular & SIM.
    06-14-2014 08:29 AM
  22. anony_mouse's Avatar
    Regarding the warranty issue - it is clearly stated when you install the WP 8.1 developer preview that you will invalidate the warranty of your phone. It's one of many good reasons why general users are ill advised to do so.
    Last edited by anony_mouse; 06-14-2014 at 11:26 AM.
    06-14-2014 08:48 AM
  23. anony_mouse's Avatar
    Thanks for choosing to ignore the questions I asked to get some information out of OP so that he could maybe be helped.
    It's kind of you to thank me but I suspect you misunderstand my post! I genuinely think your point 3 is fantastic advice to anyone who is having a problem with their phone. Or in so many other places in life. So much so that I'm going to repeat it again.

    3.) Have some patience and learn how to use a phone before whining about it like a child.
    06-14-2014 08:50 AM
  24. gernerttl's Avatar
    Sorry for double post. It's hard to quote multiple posts from a mobile device.

    The setting for switching from Wi-Fi to Data when Wi-Fi signal is weak is in Settings -> cellular & SIM.
    This doesn't work on all Windows Phones. There was a person I responded to on another thread about this very thing. His phone (and I think it was a 620 as well) didn't have this option. He even provided a screen shot. Like I said previously, not all builds of WP are equal. It depends on your region, phone, and carrier. The 620 is a non-US phone, which is funny, because you can get it in Puerto Rico, which is part of the US.

    As far as the OP. I'm not sure that he is a troll. I'm wondering if he is trying the use the Icon on a non-Verizon carrier, or is confused about what a SIM card actually is and what it does.
    06-14-2014 02:02 PM
  25. Indistinguishable's Avatar
    This doesn't work on all Windows Phones. There was a person I responded to on another thread about this very thing. His phone (and I think it was a 620 as well) didn't have this option. He even provided a screen shot. Like I said previously, not all builds of WP are equal. It depends on your region, phone, and carrier. The 620 is a non-US phone, which is funny, because you can get it in Puerto Rico, which is part of the US.

    As far as the OP. I'm not sure that he is a troll. I'm wondering if he is trying the use the Icon on a non-Verizon carrier, or is confused about what a SIM card actually is and what it does.
    Ah, didn't know that. Well at least OP is using an Icon, so it should be an option for him to troubleshoot.

    Also, with a thread title like "Icon has to be the worst phone that I've owned", I don't care if he typed a four page dissertation on why the Icon really truly is the worst phone OP has ever owned, it's still troll-like.
    06-14-2014 06:28 PM
55 123

Similar Threads

  1. Windows Phone to Outlook on PC?
    By tpapictures in forum Windows Phone 8
    Replies: 12
    Last Post: 12-04-2014, 06:03 AM
  2. Unbranding T-mobile 925: RM-983 to RM-982 works
    By Draganta in forum Nokia Lumia 925
    Replies: 15
    Last Post: 06-25-2014, 01:55 PM
  3. Okay, talk me into ditching my Lumia Icon for this 1520.
    By TLRtheory in forum Nokia Lumia 1520
    Replies: 45
    Last Post: 06-24-2014, 12:27 PM
  4. Watch the full response as to why Microsoft is considering Cortana for iOS and Android
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-13-2014, 08:50 PM
  5. Prepare for Transformers: Rise of the Dark Spark, coming to Xbox One and 360 on June 24
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-13-2014, 07:00 PM
LINK TO POST COPIED TO CLIPBOARD