1. anon(5383410)'s Avatar
    All of a sudden, the phone won't light up when I move the handset away from my ear, it just stays black the whole time. anyone else having this issue?
    06-22-2014 01:14 AM
  2. Himanshu Chowdhary's Avatar
    Do you have a screen protector on your icon ?
    06-22-2014 01:20 AM
  3. anon(5383410)'s Avatar
    Do you have a screen protector on your icon ?
    Yes but it's never caused any issues before? I have a 3-pack, should I just try replacing it with a new screen protector?
    06-22-2014 01:27 AM
  4. Himanshu Chowdhary's Avatar
    Yes but it's never caused any issues before? I have a 3-pack, should I just try replacing it with a new screen protector?
    Umm if you a 3-pack try to remove the current one and clean the screen. Now test if the problem persists. I have similar issues on my lumia 920 due to screen protector.
    06-22-2014 01:29 AM
  5. gapost's Avatar
    I guess you already tried a soft reset?
    06-22-2014 06:20 AM
  6. Neyney10's Avatar
    i have the same problem, its annoying ,mostly on skype when you talk to people and they are sending things on the chat to you and you cant see cause the screen remains black and the buttons doesnt work. all you have to do is or restarting the device or waiting to the other to close the call. I'ts annoying.
    06-22-2014 08:24 AM
  7. Troy Mast's Avatar
    If you have a screen protector, take it off. I had this problem. I realized that the protector was intermittently freaking out the proximity sensor. Once it was removed, never had the problem again. If you like a protector on your phone, trim it away from the sensor before installation.
    Himanshu Chowdhary likes this.
    06-22-2014 09:33 AM
  8. J Ice70's Avatar
    Does your screen protector have a custom cut hole for the proximity sensor? If not you will have to cut one yourself.
    Himanshu Chowdhary likes this.
    06-22-2014 10:15 AM
  9. cbreze's Avatar
    I've noticed this occasionally and I don't use a screen protector. I just press the power button and it lights back up.
    06-22-2014 11:10 AM
  10. Bridget Terrien's Avatar
    Great Tip! I was having this problem, couldn't figure it out. Verizon even gave me a new phone thinking it was defective. Once I took the screen protector off problem was solved! Thank you!!
    Himanshu Chowdhary likes this.
    06-22-2014 07:21 PM
  11. anon(5383410)'s Avatar
    I replaced the screen protector and it seems to have solved the problem. Thanks guys!
    Himanshu Chowdhary likes this.
    06-27-2014 02:53 PM

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