10-10-2014 02:09 PM
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  1. Kieta's Avatar
    So I decided to call Verizon today for poops and giggles about the 8.1/Cyan delay. She gives me the latest version number, I tell her I'm on that number. I state that there are a lot of apps and features that are missing from the ICON due to not being on 8.1. So she says Nokia hasn't released it to Verizon yet. I say are you sure because I pretty sure Nokia release it in July. So she asks if I want her to contact Nokia. Sure, why not. I sit on hold for about 10 minutes while she comes back and forth asking me to continue to hold. Finally she comes back and says she spoke to a Nokia representative and that Nokia will release the update for the ICON later this month or next month. Ohhhh, Verizon.
    09-17-2014 12:08 PM
  2. thetreatkeeper's Avatar
    I've been following this thread for a few weeks since I recently got an Icon, and I wanted to put in my two cents, so here's my first post .

    I own a 1020 and a 1520 that now both have Cyan and I have to say that I too am upset that Verizon isn't pushing to support current products like the Icon. Verizon won't respond to my tweets, but Nokia did, and this is what they had to say (which is interesting considering what the previous poster said):



    Seems like they're both pointing fingers at each other which leads me to believe that the Icon won't see Cyan any time soon. The tweet also reiterates the same info that Nokia Cyan update page already has. I believe Verizon has it in development, but maybe there is something genuinely holding it back like adding VoLTE.
    Kieta likes this.
    09-17-2014 12:28 PM
  3. Tepid's Avatar
    I've been following this thread for a few weeks since I recently got an Icon, and I wanted to put in my two cents, so here's my first post .

    I own a 1020 and a 1520 that now both have Cyan and I have to say that I too am upset that Verizon isn't pushing to support current products like the Icon. Verizon won't respond to my tweets, but Nokia did, and this is what they had to say (which is interesting considering what the previous poster said):



    Seems like they're both pointing fingers at each other which leads me to believe that the Icon won't see Cyan any time soon. The tweet also reiterates the same info that Nokia Cyan update page already has. I believe Verizon has it in development, but maybe there is something genuinely holding it back like adding VoLTE.


    If that is the case, that's fine. But they should put that out there. Till then, I don't buy it.

    What I find the most amazing is, the Icon is the most top of the line phone device on their shelf, and they ignore it.
    09-17-2014 02:33 PM
  4. Airlid's Avatar
    I am currently running DP8.1 on my Lumia Icon and luckily for me I have not experienced any of the issues reported by others in this thread. Out of curiosity I connected my Icon to the Nokia software recovery tool to see what software was available. The recovery tool tells me that I can down load and install software version 1028.3566.1417.0047 This number matches The "Firmware revision number" currently installed on my phone and it says nothing about 8.0 or 8.1. If I were to download and install would it roll the O.S. version back to 8.0? Can some one please explain this to me? -yours in ignorance, Larry
    09-17-2014 02:47 PM
  5. Airlid's Avatar
    BTW, we are on page 27. only three more to go! I guess then somethings gotta happen :-)
    nunyazz likes this.
    09-17-2014 02:49 PM
  6. Tepid's Avatar
    I am currently running DP8.1 on my Lumia Icon and luckily for me I have not experienced any of the issues reported by others in this thread. Out of curiosity I connected my Icon to the Nokia software recovery tool to see what software was available. The recovery tool tells me that I can down load and install software version 1028.3566.1417.0047 This number matches The "Firmware revision number" currently installed on my phone and it says nothing about 8.0 or 8.1. If I were to download and install would it roll the O.S. version back to 8.0? Can some one please explain this to me? -yours in ignorance, Larry

    Yes, using the Nokia Recovery Tool will roll you back to WP8.0
    09-17-2014 02:50 PM
  7. anon(8503161)'s Avatar
    I am currently running DP8.1 on my Lumia Icon and luckily for me I have not experienced any of the issues reported by others in this thread. Out of curiosity I connected my Icon to the Nokia software recovery tool to see what software was available. The recovery tool tells me that I can down load and install software version 1028.3566.1417.0047 This number matches The "Firmware revision number" currently installed on my phone and it says nothing about 8.0 or 8.1. If I were to download and install would it roll the O.S. version back to 8.0? Can some one please explain this to me? -yours in ignorance, Larry
    Yep, it would roll you back. I think I've bounced back and forth at least 10 times now. I think I'm sticking to 8.1 because I simply enjoy 8.1's features too much to run on 8 for more than a week.
    09-17-2014 02:51 PM
  8. Kieta's Avatar
    Yep, it would roll you back. I think I've bounced back and forth at least 10 times now. I think I'm sticking to 8.1 because I simply enjoy 8.1's features too much to run on 8 for more than a week.
    Yeah, I'm coming up on a week with 8.0 as well. Will probably go back to 8.1 this weekend.
    09-17-2014 02:56 PM
  9. aximtreo's Avatar
    I think if you check, the latest version showing on the Recovery Tool is the same as you have. I believe that if you download that, it would just reload the same version as you have. Hopefully someone else will confirm or correct this thought.
    09-17-2014 03:08 PM
  10. Kieta's Avatar
    I think if you check, the latest version showing on the Recovery Tool is the same as you have. I believe that if you download that, it would just reload the same version as you have. Hopefully someone else will confirm or correct this thought.
    It will, I got excited at first too. Until I realized it was referring to the Firmware number and not the OS version.
    09-17-2014 03:11 PM
  11. PAC757's Avatar
    So I decided to call Verizon today for poops and giggles about the 8.1/Cyan delay. She gives me the latest version number, I tell her I'm on that number. I state that there are a lot of apps and features that are missing from the ICON due to not being on 8.1. So she says Nokia hasn't released it to Verizon yet. I say are you sure because I pretty sure Nokia release it in July. So she asks if I want her to contact Nokia. Sure, why not. I sit on hold for about 10 minutes while she comes back and forth asking me to continue to hold. Finally she comes back and says she spoke to a Nokia representative and that Nokia will release the update for the ICON later this month or next month. Ohhhh, Verizon.
    In defense of the poor uninformed Verizon girl, it seems someone at Verizon is feeding their own employees BS. Our corporate Verizon account rep was in our office today and I cornered him and asked about the Cyan update availability on the Icon, same crap, he said "Nokia hasn't released that software update to anyone yet" this is where it gets fun.... I pull out my AT&T lumia 925 and show him the Info screen that says "Cyan" his response was "well I guess they must have released it already then" So I assume no one at Verizon, other than their software engineers, really knows anything about Windows updates or software for that matter.
    09-17-2014 03:29 PM
  12. PAC757's Avatar
    I forget to add this, with all these stories of Verizon support reps and sales reps giving out this "Nokia hasn't released it yet " statements, I really wonder if we are actually going to be waiting even longer than we first thought.
    09-17-2014 03:38 PM
  13. airjeff's Avatar
    There isn't much confusion around this anymore. But we need to keep a few things in perspective.
    - any person we talk to on the phone from either company only knows the company line
    - the company line will give a spin on the reason to make them look better
    - VZW: "Microsoft/Nokia hasn't release yet"...true, because VZW hasn't told them too
    - Nokia: "VZW is testing"...true, and hence MS/Nokia hasn't released the update
    - we'll see the update next month once the M8W exclusivity deal is done, no denim, this update has probably been ready for a month or two and they are just sitting on it
    09-17-2014 03:55 PM
  14. Indistinguishable's Avatar
    There isn't much confusion around this anymore. But we need to keep a few things in perspective.
    - any person we talk to on the phone from either company only knows the company line
    - the company line will give a spin on the reason to make them look better
    - VZW: "Microsoft/Nokia hasn't release yet"...true, because VZW hasn't told them too
    - Nokia: "VZW is testing"...true, and hence MS/Nokia hasn't released the update
    - we'll see the update next month once the M8W exclusivity deal is done, no denim, this update has probably been ready for a month or two and they are just sitting on it
    /thread

    Let's reconvene once we finally get the damn thing.
    anon6002755, MikeSo and DavidinCT like this.
    09-17-2014 05:41 PM
  15. MikeSo's Avatar
    /thread

    Let's reconvene once we finally get the damn thing.
    See you in December!
    09-17-2014 07:17 PM
  16. looknow12's Avatar
    These exclusivity deals are just another factor that's holding back Windows Phone adoption.
    09-18-2014 05:59 AM
  17. anon(8503161)'s Avatar
    These exclusivity deals are just another factor that's holding back Windows Phone adoption.
    Personally the exclusivity deal nonsense is very low on my list of things holding Windows Phone back (at least in the US):

    1) Apple has waged one heck of a war on Microsoft and have been able build an enormous negative response to Windows as a desktop/laptop platform. This negative bias towards Windows/Microsoft allows the unthinking majority to pass WP by without a second glance. This is especially true with young people who have grown up on Apple's portable devices. There is no reason for them to not buy an iPhone. I bought one.

    2) Salespeople are salespeople and the good ones will make good recommendations based on a customer's use cases which will often end up in recommending iOS or Android because that's where the apps the customer wants to use are. There are few cases where I would see someone recommending the use of Windows phone. Bad salespeople, as we know, will just recommend the devices that they use or have used.

    3) The app gap. I would venture to guess that the less technologically savvy would have a difficult time understanding why they cannot watch HBO Go or use an official Snapchat application. I came to WP knowing that I would be losing the apps I used on Android, and I'm not sure if the average consumer would be willing to do that.

    My 2 cents, the problem with WP is people not WP.
    MikeSo, DavidinCT and aximtreo like this.
    09-18-2014 08:00 AM
  18. SafeSchoolsCzar's Avatar
    Funny how the very first post in this thread starts out on 7/15 with a VZW rep claiming the update would hit in 48 hours. Now we're at more than 1,500 hours and no end in sight
    DavidinCT likes this.
    09-18-2014 10:52 AM
  19. Indistinguishable's Avatar
    Rubino confirms that Verizon blows.

    wp_ss_20140918_0001.jpg
    anon(8503161) and Kieta like this.
    09-18-2014 10:57 AM
  20. anon(8503161)'s Avatar
    Rubino confirms that Verizon blows.

    Click image for larger version. 

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    What twitter app is that, it looks slick?
    09-18-2014 11:19 AM
  21. Indistinguishable's Avatar
    What twitter app is that, it looks slick?
    Tweetium. It's incredible. And the themes are super customizable. Highly recommend it. it's a bit slowed by the WP8.1 update 1 on developer preview, though.
    09-18-2014 11:22 AM
  22. Kieta's Avatar
    Tweetium. It's incredible. And the themes are super customizable. Highly recommend it. it's a bit slowed by the WP8.1 update 1 on developer preview, though.
    Only for 8.1 huh
    09-18-2014 11:46 AM
  23. donebrasko's Avatar
    Oh well maybe next week. Good ole verizon. My data has been messed up for two weeks. I think they are trying to throttle me. All my siblings that has unlimited data are having the same issue. Coincidence?

    Posted via the WPC App for Android!
    09-18-2014 03:30 PM
  24. raqball's Avatar
    Only for 8.1 huh
    Ya, I am using it on my SP3 and its awesome.. The ability to use it in my Icon as well will be sweet once we get Cyan.

    Its a very nice Twitter app,
    09-18-2014 03:39 PM
  25. Neil Hinkle's Avatar
    Oh well maybe next week. Good ole verizon. My data has been messed up for two weeks. I think they are trying to throttle me. All my siblings that has unlimited data are having the same issue. Coincidence?

    Posted via the WPC App for Android!
    Mine keeps losing 4G, but I was under the assumption that something was going on in my service area.
    09-18-2014 03:39 PM
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