10-10-2014 02:09 PM
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  1. PAC757's Avatar

    This is Verizon we are taking about it, I would bet they could care less....we got your money so screw you...
    In my personal experience with Verizon, This is a very accurate description of the Verizon employees attitude. That, or they practically make fun of you for owning a Windows Phone.
    09-28-2014 08:25 PM
  2. anon(8503161)'s Avatar
    Oh Verizon, you so crazy.
    Kieta likes this.
    09-28-2014 08:41 PM
  3. Tepid's Avatar
    Check this response from VZWSupport
    https://community.verizonwireless.com/thread/837129
    09-29-2014 12:01 AM
  4. kencaz's Avatar
    Check this response from VZWSupport
    https://community.verizonwireless.com/thread/837129
    They really asked what can we do to keep you as a customer, when the whole thread it titled "CYAN" Seriously!!!
    09-29-2014 12:57 AM
  5. gernerttl's Avatar
    Check this response from VZWSupport
    https://community.verizonwireless.com/thread/837129
    Attached Thumbnails metoo.jpg  
    aximtreo, Kieta and DavidinCT like this.
    09-29-2014 01:20 AM
  6. MikeSo's Avatar
    Unless people ask about a specific billing question or similar, that's the kind of idiotic non sequitur everything is met with on Verizon's Facebook and Twitter accounts as well. They seem to be mainly bots or really strictly adhering to scripts.
    09-29-2014 01:51 AM
  7. donebrasko's Avatar
    Well they have broken me. I give up hoping looking and searching.
    09-29-2014 06:57 AM
  8. TheJoester09's Avatar
    Well today is 9/29, so maybe that will provide us with some good ju-ju.
    09-29-2014 08:52 AM
  9. Indistinguishable's Avatar
    Well today is 9/29, so maybe that will provide us with some good ju-ju.
    Happy Icon day, Everyone!
    DavidinCT and TheJoester09 like this.
    09-29-2014 09:11 AM
  10. anon(8503161)'s Avatar
    A very happy ICON day indeed. Now if only I could find an affordable individual plan that is not Verizon (I currently fork over $30 for my share of 1GB).
    09-29-2014 09:52 AM
  11. DavidinCT's Avatar
    Well they have broken me. I give up hoping looking and searching.
    But, your still here replying to this thread ? Not sure how much you actually gave up looking :)


    Happy Icon day, Everyone!
    It would be a much happier day if we got Denim today.....(note: I have given up complete hope for Cyan, now want denim)

    Yep, checked, no such luck....Thanks Verizon...

    A very happy ICON day indeed. Now if only I could find an affordable individual plan that is not Verizon (I currently fork over $30 for my share of 1GB).
    $30 for 1gb ? Ouch...I am so glad I am grandfathered in....Unlimited for $30...and I get my employee discount on top of that :)

    They must have something else or a promo that could get you more data for that price, I thought it was 2gb for $30 now days ?
    09-29-2014 10:34 AM
  12. anon(8503161)'s Avatar
    But, your still here replying to this thread ? Not sure how much you actually gave up looking :)




    It would be a much happier day if we got Denim today.....(note: I have given up complete hope for Cyan, now want denim)

    Yep, checked, no such luck....Thanks Verizon...



    $30 for 1gb ? Ouch...I am so glad I am grandfathered in....Unlimited for $30...and I get my employee discount on top of that :)

    They must have something else or a promo that could get you more data for that price, I thought it was 2gb for $30 now days ?

    I used to have 2GB of my own since my iPhone 4S, but then my brother got a Moto X (his first smartphone) this year and it was decided for us to jump of the shared data plan. Bad for me, great for him.
    09-29-2014 10:40 AM
  13. daniel329's Avatar
    Just talked to a Verizon rep who said they weren't releasing the update until it was ready. I asked how so many small carriers could have the update but Verizon refused to release it.

    Him: "If you want to go to another carrier that is your right."

    Me "For someone who has 14 lines of service that seems very unhelpful."

    Him: "If you want an update that will break your phone. Go for it"

    Me: "For the record so I can tell people, do you believe that ATT's updates broke their devices?"

    Him: "Are you recording this call? I did not agree for you to record this call."

    Me: "No, I just want to convey information I receive from you to people who are wondering."

    Him: "Goodbye." *click*

    Planning the switch of the 14 lines to ATT today.
    anon(8503161) and Vastustaa like this.
    09-29-2014 12:28 PM
  14. anon(8503161)'s Avatar
    Just talked to a Verizon rep who said they weren't releasing the update until it was ready. I asked how so many small carriers could have the update but Verizon refused to release it.

    Him: "If you want to go to another carrier that is your right."

    Me "For someone who has 14 lines of service that seems very unhelpful."

    Him: "If you want an update that will break your phone. Go for it"

    Me: "For the record so I can tell people, do you believe that ATT's updates broke their devices?"

    Him: "Are you recording this call? I did not agree for you to record this call."

    Me: "No, I just want to convey information I receive from you to people who are wondering."

    Him: "Goodbye." *click*

    Planning the switch of the 14 lines to ATT today.
    You'll probably end up with better Windows Phone customer care and a better rate.
    09-29-2014 01:03 PM
  15. MikeSo's Avatar
    LOL "I did not agree for you to record this call".

    But that guy knew nothing, of course (they might release it tomorrow, or never). Don't cut your nose off to spite your face, is all I'm saying. If you switch because of an ignorant CSR, you'll never find a carrier. Maybe it was just the last straw though. Plenty of reasons to switch to AT&T anyway, thinking of it myself.
    09-29-2014 01:04 PM
  16. OldMillXxX's Avatar
    Anyone have experience with Verizon phones aka, 928/Icon on US Cellular? All other carriers in my area are hit and miss at best. US Cellular is by far 2nd best, but Verizon rules here. Sort of stuck with Big Red.
    09-29-2014 01:28 PM
  17. MobileVortex's Avatar
    Anyone have experience with Verizon phones aka, 928/Icon on US Cellular? All other carriers in my area are hit and miss at best. US Cellular is by far 2nd best, but Verizon rules here. Sort of stuck with Big Red.
    You must be in my area... Verizon and usc are the only carriers worth anything. I'm in western IL / eastern IA.
    09-29-2014 01:49 PM
  18. OldMillXxX's Avatar
    West-Central WI; just north of LaCrosse, WI. If I get up and over the bluffs in WI (to where my kids travel for sports) I lose coverage of all but those two. Just too many dead spots in my home area to NOT use Big Red. I have been with them for almost 20 years now (including previous acquisitions). My biggest complaint (on this issue) is the lack of communication. I think most people would agree that half the issue is not knowing.
    09-29-2014 02:00 PM
  19. savagelizards's Avatar
    Since Microsoft now owns the hardware manufacturing as well as the software, why don't they make Cyan available to Verizon subscribers through the Preview for Developers?

    Let's face it, if I am a developer wanting to include Miracast functionality, or utilize Bluetooth 4.0 LE, I am unable to test how my app or device performs on the Icon without Cyan.

    One last comment: The reason why this thread is over 40 pages long is because as Icon owners we purchased a flagship device with the expectation that we would be first in line to receive software upgrades. Since the 930 is essentially the same phone, and since it runs both the WP 8.1 OS and Cyan firmware, there's no reason to be concerned that we are all going to brick our phones. Maybe it's wrong to expect that Verizon would have released these updates months ago, but what other flagship has been left in the dark for so long? I have owned the Icon since it was released, but if you were to purchase an Icon today, you would still be on WP 8.0, and the experience would be terrible IMHO.

    Thank you Microsoft for the PFD program and please give us Cyan too!
    09-29-2014 02:15 PM
  20. OldMillXxX's Avatar
    My honest opinion in this is that Verizon wants to be sure the firmware is not bypassing any of their services (think Skype and wi-fi back in the day). A theory, but got nothing else to go on cause they won't talk to us!
    09-29-2014 02:31 PM
  21. Indistinguishable's Avatar
    Just talked to a Verizon rep who said they weren't releasing the update until it was ready. I asked how so many small carriers could have the update but Verizon refused to release it.

    Him: "If you want to go to another carrier that is your right."

    Me "For someone who has 14 lines of service that seems very unhelpful."

    Him: "If you want an update that will break your phone. Go for it"

    Me: "For the record so I can tell people, do you believe that ATT's updates broke their devices?"

    Him: "Are you recording this call? I did not agree for you to record this call."

    Me: "No, I just want to convey information I receive from you to people who are wondering."

    Him: "Goodbye." *click*

    Planning the switch of the 14 lines to ATT today.
    Woah... I'm completely opposed to being rude to CSR's. And I'm not sure what was said earlier in this conversation.

    But this CRS's attitude was ridiculous. If i were you, i'd give a manger a call and let them know who is representing their company. Someone who doesn't care about WP8, or its users. Someone who makes the company look even crappier than they do in this Cyan/8.1 release fiasco.

    And guess what - even if you didn't record the conversation, Verizon did. They recorded it to monitor his performance. So give them a call.
    09-29-2014 02:45 PM
  22. MobileVortex's Avatar
    West-Central WI; just north of LaCrosse, WI. If I get up and over the bluffs in WI (to where my kids travel for sports) I lose coverage of all but those two. Just too many dead spots in my home area to NOT use Big Red. I have been with them for almost 20 years now (including previous acquisitions). My biggest complaint (on this issue) is the lack of communication. I think most people would agree that half the issue is not knowing.
    Ahh I didnt realize US Cellular went that far north. I've been to the LaCrosse area many times. I work for a sister station for your local FOX affiliate and have gone up there to help them work on projects. Where i live there are many spots that USC get better reception then VZW but never the speeds you get with VZW.
    09-29-2014 03:06 PM
  23. Obsidial's Avatar
    Go to Verizon Wireless' leadership page (I tried to insert a link, but I need to post more to gain that privilege on this forum).

    Most of the execs have contact forms. Fill them out...they (or rather an intern,etc) will call you. I did this and got a call within a few hours. I tried to be professional and talked about 'lack of communication' and how people choose Verizon for their tech leadership in LTE,etc (so as not to appear like I'm just ********).

    The net result is that they directed me to Nokia/Microsoft's Cyan page and how 'It's not released to them yet'. Yet another case of passing the buck, but whatever. Basically it was a waste of time...but ...maybe if enough of us do this...SOMETHING will happen.
    09-29-2014 03:14 PM
  24. wes.in.wa's Avatar
    My honest opinion in this is that Verizon wants to be sure the firmware is not bypassing any of their services (think Skype and wi-fi back in the day). A theory, but got nothing else to go on cause they won't talk to us!
    I think that's a charitable opinion, and I'd love to share it.
    The problem I have is that Verizon does not communicate their intentions with their customers. They don't SAY if they're trying to make it work. They don't say if they're working on it at all. They don't say if they have a deal w/ HTC. They don't say if they're NEVER going to update the Icon.
    The silence of everyone who knows anything, plus the willingness of all the CSRs (who know nothing) to say whatever they think we want to hear, is what's making this whole customer-base crazy.
    For a communications company, Verizon's got a lot to learn.
    MikeSo likes this.
    09-29-2014 03:15 PM
  25. donebrasko's Avatar
    But, your still here replying to this thread ? Not sure how much you actually gave up looking :)




    It would be a much happier day if we got Denim today.....(note: I have given up complete hope for Cyan, now want denim)

    Yep, checked, no such luck....Thanks Verizon...



    $30 for 1gb ? Ouch...I am so glad I am grandfathered in....Unlimited for $30...and I get my employee discount on top of that :)

    They must have something else or a promo that could get you more data for that price, I thought it was 2gb for $30 now days ?
    I never said i was leaving the forum, I'll still read but I'm not checking for updates. I'm not expecting it every day when i wake up anymore. I'm not expecting the announcement to show up on WP central...i don't think it's coming and I'll just enjoy the preview edition
    09-29-2014 03:59 PM
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