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10-10-2014 02:09 PM
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  1. pursuit2550's Avatar
    Congratulations, the Verizon strategy works on you. "Hey, this functionality is in my phone, but Verizon refuses to enable it and wants me to pay hundreds of dollars for a new phone instead. Awesome, please, take my money!"

    If I don't get this update (or Denim), I will never get a Verizon phone again. This is about functionality of the phone that is in there (BT LE and SensorCore) that Verizon is choosing not to give us. If they are willing to deny me what Microsoft has put in there and sent out code to enable, I sure as hell will never give them my money again.
    There is no strategy from VZW, if anything its from the manufactures. Look at IOS, do you thing ios8 plays nice with previous iphones like the 4, no it makes the buggy there for if you want ios8 you have to get the iphone 6. Same for Kit Kat, some older phone get it some dont. If you want it the buy the new phone. And this will continue till the end of time. If a OS worked perfect on all phone no matter of age then the only reason to replace that phone it because you want a hardware upgrade. Look at the Icon has a snapdragon 800 and the HTC 801, dont you think they should have put the 801 in there since it was out and it would have the latest and greatest no matter how little of a diff it is from the 800. And 6 months from now the next best phone will have a 802 and your 800 wont be so hot anymore. So your VZW strategy is all in your head.
    09-29-2014 09:34 PM
  2. pursuit2550's Avatar
    If you don't find it incredulous that the Nokia Lumia 920, which was released in November 2012, has both 8.1 and Cyan while the ICON does not, I do not know how to help you.
    No need to help me. I am not hung up on the latest and greatest, because that always come to and end.
    09-29-2014 09:36 PM
  3. pursuit2550's Avatar
    Not with Verizon and Lumia. It will be a good long, long, long, long time before the "next big thing" comes out and makes the update irrelevant.

    I believe the formula is something like Lumia model # - divided by - number of Galaxy S variants released since - times - the number of Apple iPhones divided by the square root of the number of people who argue the 1020 is still "quick."
    Well the next big thing if you can call it that, which you cannt really is the HTC because it already has the 8.1. So as far a software its already ahead of the Icon. I am sure Nokia will come out with something better than the Icon by next year.
    09-29-2014 09:42 PM
  4. Tepid's Avatar
    I switched my theme to Verizon Red since tomorrow is the big day! Update time, excellent, woo woo woo!
    haha,, yeah, Good luck with that.

    @VZWSupport #LumiaCyanUpdate #LumiaIcon @JoeBelfiore
    I for 'developer preview firmware for Lumia' -VOTE http://ow.ly/C5N8z
    09-29-2014 09:48 PM
  5. Joseph Anthony2's Avatar
    Is there any petition out there? This is absolutely ridiculous and a JOKE at this point. It wouldn't be so bad if there weren't so many CORTANA ads on the tv, with my friends in family asking me to make my phone talk.
    MikeSo, robertino23 and JBM425 like this.
    09-29-2014 09:50 PM
  6. mortici's Avatar
    October... it must.
    09-29-2014 10:06 PM
  7. PAC757's Avatar
    I don't believe there is any problem with 8.1 on the ICON, my AT&T 925 has been running on it, the official update Cyan 8.1, with no problems at all and my 928 has had 8.1 DP on it since it became available, again no problems, no battery life issues, no over heating, no slow downs, nothing. If these 2 Nokia phones, that are supposedly not as up to date spec wise, as the ICON can run it without any issues, then why can't the ICON? Also, if there really is an issue with Cyan on the ICON, the least Verizon can do for us the paying customers, is put out a memo, a news clip, an email something, anything is better than silence and excuses.
    Joseph Anthony2 likes this.
    09-29-2014 10:52 PM
  8. MikeSo's Avatar
    I honestly don't get how user experiences could be so different. I have gone to 8.1 twice now and always wound up at 8.0. Phone overheats, shuts off, battery will drain up to 30-40% an hour etc. One morning I woke up and picked up the device beside my bed and it had been plugged up but actually lost a charge during the night and was burning up. Then whenever I tried to start it or launch apps I would be stuck on a loading screen for roughly 5-10 seconds so I had to restore. There must be some reason it seems to (allegedly) run so well on some Icons and not others?
    No idea. My Icon runs fine with 8.1.1 except battery drain when browsing Disqus enabled sites, using Facebook Messenger or texting. Seems to be something with multiple and persistent messaging connections or the keyboard or something that gets it running hot.
    Other than that, no issues at all. Have you done hard resets?
    09-29-2014 11:09 PM
  9. JBM425's Avatar
    I don't mean to insult anyone here, but I just get the feeling that the prevailing attitude is, "When are developers going to get the Win 8.1 and Cyan update for developers?" How about us poor stiffs out there in the general public who don't want to risk voiding our warranty with a developer download and just want our turn at the 8.1 and Cyan brass ring?

    I concur with the sentiment expressed a few comments ago. This whole 8.1/Cyan update issue wouldn't be so bad if Microsoft wasn't pushing Cortana so hard. If I had bought an el cheapo/low-end Win phone, I'd "get it" if I was among the last to get a key update. But, I thought I was getting a flagship phone when I selected the Nokia Icon over the HTC M8 (Win or Android) and a Samsung, and with that flagship phone it would come with the highest priority for software updates. This was my first smartphone, and I had taken a lot of time to decide what features I wanted most. Although I bought the phone primarily for the camera, I was hoping for the 8.1 and Cyan updates that would enhance the photography even more (not to mention Cortana). At this point, I'm feeling really cheated, and I almost wish I had shown more patience and waited for iPhone 6.
    09-29-2014 11:09 PM
  10. MikeSo's Avatar
    There is no strategy from VZW, if anything its from the manufactures. Look at IOS, do you thing ios8 plays nice with previous iphones like the 4, no it makes the buggy there for if you want ios8 you have to get the iphone 6. Same for Kit Kat, some older phone get it some dont. If you want it the buy the new phone. And this will continue till the end of time. If a OS worked perfect on all phone no matter of age then the only reason to replace that phone it because you want a hardware upgrade. Look at the Icon has a snapdragon 800 and the HTC 801, dont you think they should have put the 801 in there since it was out and it would have the latest and greatest no matter how little of a diff it is from the 800. And 6 months from now the next best phone will have a 802 and your 800 wont be so hot anymore. So your VZW strategy is all in your head.
    All in my head? It was you who suggested that I do exactly that! That was literally what you suggested! Geez. Is it really that far fetched to believe that Verizon agrees with you?

    Especially in light of the earlier seemingly reliable member who said that the reason we are not getting Cyan is due to the HTC M8 (he said that 8.1 exclusivity would only last through September... We'll see, I guess).

    What you're saying is nonsense. The Icon twin 930 already has Cyan and 8.1. Hell MY Icon already has 8.1.1 and runs great. You have no clue what you're talking about.
    09-29-2014 11:17 PM
  11. gernerttl's Avatar
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    Attached Thumbnails untitled-2-.png  
    09-29-2014 11:42 PM
  12. LumiaIcon's Avatar
    Damn it. I got lost... VZW still sucks thought right? I think it is worse for Verizon customers because we lack the ability to jump from one phone to another the way a GSM carrier allows. There are plenty of GSM phones, both international and carrier specific in the U.S. I would go to and pass the time. Then again maybe if we browsed another forum for Samsung, Apple, Motorola - everyone would be complaining about the same stuff? All I know is that Microsoft needs to kill the carrier exclusivity and things might be more tolerable here at big red.
    09-30-2014 01:02 AM
  13. Tjarren's Avatar
    Verizon, I wish I knew how to quit you!
    #whyistayed
    09-30-2014 01:55 AM
  14. Michael Bromley's Avatar
    The reason why this thread is over 40 pages long is because as Icon owners we purchased a flagship device with the expectation that we would be first in line to receive software upgrades. !
    Precisely! When I decided to buy an Icon, that was my primary motivator, as I had no issues whatsoever with my 928 (including learning how to deftly change broken screens...). I went to a franchise VZ store, and the guy not only didn't stock a single WP, he lectured me on being stupid to want one. I thanked him for helping me not give him my money. At the VZ store, they were genuinely surprised that I wanted a WP, and when I asked if it had the "new version" I was told that it did. None of us had a clue what that "new version" was, except I at least knew there actually was one out there -- right on the Microsoft Windows Phone website, ahem. That was in late May.
    Last edited by Michael Bromley; 09-30-2014 at 08:03 AM.
    09-30-2014 07:50 AM
  15. PAC757's Avatar
    This will give you an idea on how uninformed Verizon employees are in regards to Windows Phone, I got fed up using my icon on 8.0 after using my AT&T 925 on Cyan, so I loaded my 928 with 8.1 Dp, and went into a Verizon corporate store to get a micro Sim card, the guy there looks at me funny and tells me " those phones don't use a Sim Card" so I proceeded to show him the micro Sim card slot on the 928 and handed him my nano Sim out of the ICON and asked him "now, can I please have a micro-sim card?"
    09-30-2014 08:07 AM
  16. anon(8503161)'s Avatar
    This will give you an idea on how uninformed Verizon employees are in regards to Windows Phone, I got fed up using my icon on 8.0 after using my AT&T 925 on Cyan, so I loaded my 928 with 8.1 Dp, and went into a Verizon corporate store to get a micro Sim card, the guy there looks at me funny and tells me " those phones don't use a Sim Card" so I proceeded to show him the micro Sim card slot on the 928 and handed him my nano Sim out of the ICON and asked him "now, can I please have a micro-sim card?"
    I suppose from our collective experiences we've run into some of the most unhelpful, untrained retail employees. In the grand scheme of things, that's how Verizon likes it so they can pay them low wages and keep them forever. Those less inclined to leave are the ones worth training/hiring because they fear that they will not get hired elsewhere. /murica
    09-30-2014 08:11 AM
  17. thetreatkeeper's Avatar
    This will give you an idea on how uninformed Verizon employees are in regards to Windows Phone, I got fed up using my icon on 8.0 after using my AT&T 925 on Cyan, so I loaded my 928 with 8.1 Dp, and went into a Verizon corporate store to get a micro Sim card, the guy there looks at me funny and tells me " those phones don't use a Sim Card" so I proceeded to show him the micro Sim card slot on the 928 and handed him my nano Sim out of the ICON and asked him "now, can I please have a micro-sim card?"
    I ran into the same type of issue at my local Verizon corporate store too. The lady was looking all over the body of my Icon for the SIM slot and I ended up pointing it out to her. She argued with me that it took a micro SIM and was quite embarrassed when she opened it up and her micro SIM wouldn't fit (and that I was right all along). I was also told that I can't just "change phones" and that they don't give out SIM cards for free, and I explained to her that when Verizon offers me a Cyan update, I'll be more than happy to use my Icon. Until then, I plan on using my Note 3. She asked me "What's Cyan?" I didn't bother to enlighten her because I figured it'd be over her head.
    09-30-2014 08:28 AM
  18. DavidinCT's Avatar
    If it played nice with our Icons we would have it already. Too many posts of developer version being too hot, too slugish and such. Verizon is always slow, but it works when released. They test extensively, to make sure all aspects of the phone and network function correctly. Me personally, I'm not switching carriers just because of a late software upgrade. My device works, no bugs, and does what its supposed to do. I can wait.
    Sent from my Verizon Icon
    Er....ok....There is another phone called the Lumia 930, EXACT same phone (without the CDMA radio in it), Are they dealing with over heating, being sluggish etc ?

    If they are not, then Verizon does not really have an excuse at this point, it's gotta be they are planning to release Denim as there is no reason why they should be taking this long. It could be a Verizon thing let's combine the updates so we only release 1 update and not 2.... Taking the cheap way out, just like Verizon when it comes to updates..

    I ran into the same type of issue at my local Verizon corporate store too. The lady was looking all over the body of my Icon for the SIM slot and I ended up pointing it out to her. She argued with me that it took a micro SIM and was quite embarrassed when she opened it up and her micro SIM wouldn't fit (and that I was right all along). I was also told that I can't just "change phones" and that they don't give out SIM cards for free, and I explained to her that when Verizon offers me a Cyan update, I'll be more than happy to use my Icon. Until then, I plan on using my Note 3. She asked me "What's Cyan?" I didn't bother to enlighten her because I figured it'd be over her head.
    The ICON uses what I think is called a NANO Sim, it's the smallest out of the bunch. If you need a bigger SIM card, just find the adapters, they make them all most cell phone accessory carts should have them (like in the mall). Normally you get a 3 pack (3 different sizes to put your NANO sim in) and they should be under $3 (I picked my setup on ebay for $1.20 shipped in the US)...So you can just swap between devices with 1 sim....best way to do it...and not have to call in a different SIM for every device you use.

    And that is BS, Verizon WILL give free SIM cards, I know that for a fact, I have done it before a few times over the last few years, Never cost me a dime from official Verizon stores or 3rd party VZW stores...
    aximtreo likes this.
    09-30-2014 08:28 AM
  19. anon(8503161)'s Avatar
    Er....ok....There is another phone called the Lumia 930, EXACT same phone (without the CDMA radio in it), Are they dealing with over heating, being sluggish etc ?

    If they are not, then Verizon does not really have an excuse at this point, it's gotta be they are planning to release Denim as there is no reason why they should be taking this long. It could be a Verizon thing let's combine the updates so we only release 1 update and not 2.... Taking the cheap way out, just like Verizon when it comes to updates..



    The ICON uses what I think is called a NANO Sim, it's the smallest out of the bunch. If you need a bigger SIM card, just find the adapters, they make them all most cell phone accessory carts should have them (like in the mall). Normally you get a 3 pack (3 different sizes to put your NANO sim in) and they should be under $3 (I picked my setup on ebay for $1.20 shipped in the US)...So you can just swap between devices with 1 sim....best way to do it...

    And that is BS, Verizon WILL give free SIM cards, I know that for a fact, I have done it before a few times over the last few years, Never cost me a dime from official Verizon stores or 3rd party VZW stores...
    I personally feel like we are feeding trolls in this thread :/
    nunyazz likes this.
    09-30-2014 08:34 AM
  20. alowisney's Avatar
    I'm just fed up with the wait, so I'm installing the developer's preview right now. This means that Cyan will be released this week and I'll have to roll my phone back.
    09-30-2014 08:52 AM
  21. Indistinguishable's Avatar
    I personally feel like we are feeding trolls in this thread :/
    Agreed. That's why I don't respond to them.
    daniel329 and nunyazz like this.
    09-30-2014 08:54 AM
  22. berty6294's Avatar
    Agreed. That's why I don't respond to them.
    Thats why I've disappeared from this thread. Lol
    Last edited by berty6294; 09-30-2014 at 09:31 AM.
    nunyazz and DavidinCT like this.
    09-30-2014 08:58 AM
  23. nunyazz's Avatar
    This thread is still going?? .....
    09-30-2014 09:26 AM
  24. Indistinguishable's Avatar
    This thread is still going?? .....
    WPCentral has probably made more in ad revenue from this thread than Verizon has made with their dumb exclusivity deal they signed with HTC.
    09-30-2014 09:28 AM
  25. Surmisation's Avatar
    WPCentral has probably made more in ad revenue from this thread than Verizon has made with their dumb exclusivity deal they signed with HTC.
    I think that's only part of the problem. I think Nokia under Elop & ATT were complicit too in their own exclusivity agreement. Cyan has always been the internal and consumer reference for the 8.1 firmware.

    Meanwhile Denim's internal reference is "Debian Red". This is one of those scenarios where several key companies colluded with one another and nobody's talking.

    To me, ATT and Microsoft win here. ATT because they're the most complete GSM network that can handle unlocked phones. Microsoft because more power to device manufacturers when phones are unlocked.
    09-30-2014 09:49 AM
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