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10-10-2014 02:09 PM
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  1. bmetelsky's Avatar
    Well, something's up cause the Icon isn't even on the shopping part of VZW web site. I hope all the complaint's haven't ruined my ability to get this phone when the update comes out!!
    I just looked at VZW site and the Icon is still listed.
    10-09-2014 11:56 AM
  2. psiu_glen's Avatar
    And the wait goes on......tick, tock, tick, tock....

    Come on Verizon, just release Denim (yea, as I said before, I gave up already on Cyan)....NOW !!!
    I will likely hold all three of my Lumia's back on 8 until Denim, then, depending on the reviews of Lumia Camera, consider updating my Icon straight to Denim to take advantage of the improvements.

    Or just keep on with 8.
    10-09-2014 11:58 AM
  3. SafeSchoolsCzar's Avatar
    They are right. I went to the VZW mobile site. The Icon is there, but no pics, reviews or info. I think they are updating the page with a pic of a hippo's hind end with a "Kiss it MS Slappys" banner above it.
    aximtreo, drufranco and JK75 like this.
    10-09-2014 12:05 PM
  4. drufranco's Avatar
    I just emailed my Verizon GR about it and that I need pricing on it for a possible employee. I will see what he says, if he replies back that is...

    Update:
    LOL Verizon GR with no details as I figured after answering my other question in great detail regarding our iPhone 6 employee order ETA.

    Don’t know about Nokia.
    Last edited by drufranco; 10-09-2014 at 12:39 PM.
    MikeSo likes this.
    10-09-2014 12:09 PM
  5. raqball's Avatar
    They are right. I went to the VZW mobile site. The Icon is there, but no pics, reviews or info. I think they are updating the page with a pic of a hippo's hind end with a "Kiss it MS Slappys" banner above it.
    I looked as well and the Icon is no longer listed. My 1st thought is they are updating the page, maybe to list it as having 8.1?

    Who knows.. I bet it will be back listed soon but the question is why is it MIA..
    10-09-2014 12:10 PM
  6. phiniac's Avatar
    I'm was thinking cyan rolls out today at 1pm ET.

    Wishful thinking, I know. But the thought makes me happy.
    10-09-2014 12:17 PM
  7. dby2011's Avatar
    I found it on the website, but the price was listed a $0 for everything, including full price cost. Something is up I think.
    10-09-2014 12:18 PM
  8. becho321's Avatar
    So I just chatted with verizon customer service and this is what they said:

    Kawana: Hello, welcome to Verizon Wireless sales chat! My name is Kawana, may I have your name, please?
    Becho321: Hi my name is Becho321.
    Kawana: How may I assist you Becho321 ?
    Becho321: I was curious as to why I can't pull up any details about the Nokia Lumia Icon on your website
    Kawana: Click on the device and then look under the device and the specs are listed
    Becho321: When I click on the device a page comes up and says zero products. the page shows no information about the phone
    Becho321: www(dot)verizonwireless(dot)com/vzw/smartphones/lumia-icon/
    Kawana: I will send a link
    Kawana: Ok
    Becho321: That is the site I went to is that correct
    Kawana: one moment
    Kawana: We no longer offer the icon that is why the device is no longer in stock
    Becho321: Seriously? I just bought it an hour ago?
    Becho321: Does that mean verizon will not send out an update for 8.1?
    Kawana:
    Kawana: You can get the update call 800-922-0204 option 3
    Becho321: The cyan update is currently available?
    Kawana: Yes
    Becho321: awesome thank you
    Kawana: Thank you for your business today; I'm glad I was able to help you! At the end of this chat there is an opportunity for you to provide your feedback based on your experience with me today. We would very much appreciate your thoughts.

    I don't have the Icon yet so I am unable to check this out but I have no idea whats going on right now. It looks like they dropped the Icon from Verizon.
    10-09-2014 12:34 PM
  9. phiniac's Avatar
    Verizon Chat:
    Jennifer: The phone is to low of a stock for it to be on the site and the glitch is that it is still showing on the selection of Nokia phones.

    Jennifer: I have passed this on and we are working to fix it. Once we get more in stock it should be back on the site.
    10-09-2014 12:39 PM
  10. khador's Avatar
    Thinking there wont be more stock.
    10-09-2014 12:41 PM
  11. raqball's Avatar
    thinking there wont be more stock.
    lol
    10-09-2014 12:43 PM
  12. becho321's Avatar
    According to everyone I have talked to on Verizon's customer service chat the Icon has been officially retired and is no longer offered through Verizon... I just ordered one online this morning. I hope we get this update
    10-09-2014 12:53 PM
  13. becho321's Avatar
    Here is the second person I chatted with on Verizon's site:


    Ariel: Hello, welcome to Verizon Wireless sales chat! My name is Ariel, may I have your name, please?
    Becho321: Hello my name is Becho321
    Ariel: Hi Becho321!
    Ariel: How are you?
    Becho321: Doing okay a little worried.. I was just told by another person on here that the Nokia Lumia Icon is no longer offered through Verizon. Is that true?
    Ariel: I hate to be the bearer of bad news, however we have retired this device.
    Becho321: Okay why is that?
    Ariel: Unfortunately we have to faze out older devices for newer ones.
    Becho321: Okay well I just purchased that phone this morning.. Does this mean Verizon will not be pushing the 8.1/cyan windows phone update with cortana for my icon?
    Ariel: You purchased in store?
    Becho321: Online
    Becho321: at 9AM this morning
    Ariel: Oh I apologize, it looks like you must have gotten one of the last ones.
    Ariel: But any updates will be sent straight to your device. And you can guarantee they will be up to date
    Becho321: Apparently I did... Will the 8.1/cyan update come to the phone still?
    Becho321: Okay that is good news.
    Becho321: Any idea as to when the update will be available?
    Ariel: I am unfortunately unable to see the update dates. However you can always inquire online.


    Thats pretty much all I was able to get from anyone.
    10-09-2014 01:01 PM
  14. khador's Avatar
    Kinda sad if it has been discontinued this quickly. At least they added the HTC so Verizon still has a top tier windows phone.

    It's all a bit concerning seeing the lack of devices over the past year and what appears to be waning support for windows phone on US carriers, which was already low. T-Mobile basically only has one low end phone in the 635, which I've not seen in any T-Mobile stores I've been to. Sprint is a no go and now Verizon with basically only the HTC M8. Doesn't look that promising.

    If I was in the UK I'd be so satisfied with the 930, frustrating to see the same phone get such a prominent position in the lineup while we're all sat here being treated like subpar customers.
    10-09-2014 01:03 PM
  15. MikeSo's Avatar
    I just looked at VZW site and the Icon is still listed.
    I can't find it anywhere except under support pages. It's not listed for sale anywhere.
    10-09-2014 01:04 PM
  16. gernerttl's Avatar
    Dear Verizon - Please release 8.1/Cyan if for no other reason than it means we can end this thread.
    So we can start a new one for Denim.
    khador likes this.
    10-09-2014 01:06 PM
  17. awilliams1701's Avatar
    No I mean that Verizon doesn't test anything. Its all on Nokia/Microsoft and if it breaks something that isn't critical then no biggie and they just issue another update to fix that. Basically exactly what happened with ios8, except for the fact that it broke cellular connectivity shouldn't have happened.

    I bet they charge for every test, sort of like how developers are required to fork over 35k, 75k, or 150k to MS for every update delivered over Xbox Live.

    But, I bet Verizon charges more to their billionaire OEM partners. 7 figures per update per device sounds about right?
    10-09-2014 01:12 PM
  18. awilliams1701's Avatar
    Its interesting I checked out their site and the Icon is twords the bottom, but the 928 is before it. However the Icon's details is broken, but the 928 works just fine. If they really are retiring the Icon why would they retire the newer and better Icon, but not the 928? Makes no sense to me.
    10-09-2014 01:18 PM
  19. donebrasko's Avatar
    Maybe they are "updating" the info. Might as well hope. I'll be disappointed if they get rid of this.
    10-09-2014 01:23 PM
  20. GoJays's Avatar
    Its interesting I checked out their site and the Icon is twords the bottom, but the 928 is before it. However the Icon's details is broken, but the 928 works just fine. If they really are retiring the Icon why would they retire the newer and better Icon, but not the 928? Makes no sense to me.
    Ditto. I'm hopeful they are redesigning the link to reflect the Icon on WP8.1... :\
    10-09-2014 01:24 PM
  21. MikeSo's Avatar
    There's no way they are retiring it.
    SpaceyO and gernerttl like this.
    10-09-2014 01:27 PM
  22. kloar's Avatar
    Its interesting I checked out their site and the Icon is twords the bottom, but the 928 is before it. However the Icon's details is broken, but the 928 works just fine. If they really are retiring the Icon why would they retire the newer and better Icon, but not the 928? Makes no sense to me.
    Agreed, I don't buy it. As you said, why would they retire the Icon when the older HTC 8X and Samsung ATIV SE are still listed with functioning links? I also don't think this has anything to do with the update about to be released. It's just a coincidence and indicates that they have a crappy website.
    10-09-2014 01:27 PM
  23. Obsidial's Avatar
    If you look above...one person is saying that they chatted Verizon and the Icon is now discontinued.

    If this is true...I'm officially done caring about this anymore...

    This reminds me of when I was one of the lone American users of S60 phones like the N95 and E66. Time to move on
    10-09-2014 01:30 PM
  24. psiu_glen's Avatar
    Yeah, but that was with a Verizon chat rep. We definitely know more than they do. (I'm leaving that sentence very open-ended.)

    If you look above...one person is saying that they chatted Verizon and the Icon is now discontinued.

    If this is true...I'm officially done caring about this anymore...

    This reminds me of when I was one of the lone American users of S60 phones like the N95 and E66. Time to move on
    10-09-2014 01:34 PM
  25. awilliams1701's Avatar
    I agree. Regardless of the reason it shouldn't appear halfway like that. I'm a web developer myself. If I update the information on any page of my website it doesn't break the page. If I delete something then its gone 100%. With that said I used to have issues with amphersands and other specially reserved characters. I solved that problem a long time ago and the new design prevents that problem from ever occurring again.

    Agreed, I don't buy it. As you said, why would they retire the Icon when the older HTC 8X and Samsung ATIV SE are still listed with functioning links? I also don't think this has anything to do with the update about to be released. It's just a coincidence and indicates that they have a crappy website.
    Neil Hinkle and gernerttl like this.
    10-09-2014 01:35 PM
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