10-10-2014 02:09 PM
1,870 ... 6465666768 ...
tools
  1. TechJunkie81's Avatar
    Just checked Verizon's site. The Icon is gone.
    10-09-2014 02:40 PM
  2. orangeman34's Avatar
    Yeah that's funny, except mine is legitimate
    10-09-2014 02:41 PM
  3. WarDamnEagle09's Avatar
    Got similar info from VZ rep:

    Jessica: We have the Nokia Lumia 928 available, however I am not finding the 929. Would you like a link to this model?
    Me: I would like a link to the 929, not the 928
    Me: any idea why it is down?
    Me: /not found?
    Me: Is it completely removed from your system?
    Jessica: We don't have it in our system currently, but I can double check to see if I can find out why that is for you! I'll just be a moment.
    Me: thank you
    Jessica: It seems we are out of stock, and do not have a shipment coming soon for our online supply. There may be other routes to go to get this phone via our telesales team though, would you like their number?

    WTF
    10-09-2014 02:41 PM
  4. gernerttl's Avatar
    So do I but mine has been inconsistent...
    My "source" said the same thing. Oh Magic 8 Ball you will be the death of me... hahahaha!
    10-09-2014 02:42 PM
  5. soaringthor's Avatar
    Don't care if you believe me or not, you'll see when it becomes unavailable after existing inventory runs out.
    Yes, we will see. For now, I'll remain skeptical of such a bold claim from someone with "a source" and no track record.
    10-09-2014 02:42 PM
  6. orangeman34's Avatar
    But why would they kill the ICON. It just doesn't make any sense at all. The negative fall out will be loud and long if this is the truth. I would think that if it is true, Verizon and MS business dealings would go from just breathing to stone cold dead. I don't want to believe this is happening.

    I have no idea and no idea if it will still get cyan or not, just know it is retired.
    10-09-2014 02:43 PM
  7. tkolar15's Avatar
    Decided to jump on vzw website and start a chat. here is the transcript.



    VZW Rep: at 15:30:44
    Hello! Welcome to Verizon Wireless Sales Chat, my name is VZW Rep! May I have your name, please?
    You: at 15:31:17
    Hi VZW Rep
    You: at 15:31:23
    My name is My name
    You: at 15:31:38
    I was trying to order the Lumia Icon
    You: at 15:31:44
    but i dont see it on the site anymore
    VZW Rep: at 15:31:43
    Awesome! :)
    VZW Rep: at 15:31:59
    Okay, no problem, One moment please.
    VZW Rep: at 15:32:31
    That device has been retired .
    You: at 15:32:43
    retired?
    You: at 15:32:48
    since when?
    You: at 15:33:02
    any reason why?
    VZW Rep: at 15:33:13
    Devices get retired because we get newer devices on the website.
    VZW Rep: at 15:33:36
    Oh! Hold on.
    VZW Rep: at 15:33:41
    It's on the website, weird. It said it was retired.
    VZW Rep: at 15:33:44
    Can I send you a link?
    You: at 15:33:53
    sure
    VZW Rep: at 15:34:35
    And I refreshed my page and its gone. Oh goodness.
    You: at 15:34:47
    odd
    You: at 15:34:54
    Phone is just over a year old too
    VZW Rep: at 15:35:01
    Yes it was released 2/14.
    You: at 15:35:40
    is it being replaced with another Lumia phone?
    VZW Rep: at 15:36:29
    We do have the Nokia Lumia 928.
    You: at 15:37:36
    yes but thats an older and inferior model
    We do have the Samsung ATIVE SE...that is the windows phone.
    You: at 15:38:56
    thanks but i like the Lumia line of phones
    VZW Rep: at 15:39:13
    I understand. We may be getting new ones however I don't have that information.
    You: at 15:39:22
    ok thanks
    VZW Rep: at 15:39:33
    I do apologize. There aren't any other devices you're interested in?
    You: at 15:40:12
    no sorry not at this time. I don't like iOS or Android so i will either have to wait and see or go to another carrier.
    VZW Rep: at 15:41:40
    We do have other Windows phones though.
    VZW Rep: at 15:41:54
    We have an HTC phone that is Windows.
    You: at 15:42:10
    i know but as i mentioned i like the Nokia Lumia line of phones
    VZW Rep: at 15:42:33
    Okay, no problem. You can check back every once in awhile, we may get a new one on the site.
    10-09-2014 02:45 PM
  8. gernerttl's Avatar
    I have no idea and no idea if it will still get cyan or not, just know it is retired.
    *whistle blowing*

    Number: orangeman34, for BS and trolling, 15 yard penalty, replay the down.
    10-09-2014 02:49 PM
  9. MikeSo's Avatar
    Got similar info from VZ rep:

    Jessica: We have the Nokia Lumia 928 available, however I am not finding the 929. Would you like a link to this model?
    Me: I would like a link to the 929, not the 928
    Me: any idea why it is down?
    Me: /not found?
    Me: Is it completely removed from your system?
    Jessica: We don't have it in our system currently, but I can double check to see if I can find out why that is for you! I'll just be a moment.
    Me: thank you
    Jessica: It seems we are out of stock, and do not have a shipment coming soon for our online supply. There may be other routes to go to get this phone via our telesales team though, would you like their number?

    WTF
    Jessica was guessing that it eas out of stock, because she can't find the 929 in her system (why did you ask for 929 instead of Icon, by the way?).

    Look, these Verizon reps know NOTHING more than we do. Haven't we established that over and over?
    10-09-2014 02:49 PM
  10. SafeSchoolsCzar's Avatar
    It is in fact gone. Go to the VZW site and filter on either Nokia or Windows and you'll see it's gone. Not like when it was out of stock and had a ship date, it's just plain gone. While the chat transcript was probably fake, they don't remove products from their site when updating it or even if it's out of stock. It is gone. No new phones at AT&T, Sprint or T-Mobile and the only new phone in the past 6 months looks like it's retired.

    My theory is MS is going to take a hiatus in the US market. They are marking progress outside of the US so I think they'll hold tight and release a bunch of US phones during the Windows 10 blitz. I can see why AT&T got their updates out faster, GSM is an entirely different beast and they don't need to involve the Qualcomm like CDMA devices do.

    For several weeks, Nokia had been responding to Twitter users that the Icon was getting updated and that has stopped over the past two weeks. I've sent their pages on Cyan and Denim to Pocket but it'll be interesting if any of them change. If I were a betting man, I'd say the Icon is done and will not get any updates, but I do believe we'll continue to get updates through the developer preview.
    10-09-2014 02:51 PM
  11. tkolar15's Avatar
    The chat transcript i posted is not fake and i doubt the other 2 are fake either. Whether or not the VZW reps don't know anything or not. Something is awry with the Icon.
    10-09-2014 02:53 PM
  12. WarDamnEagle09's Avatar
    Jessica was guessing. Look, these Verizon reps know NOTHING more than we do. Haven't we established that over and over?
    She doesn't have to know anything. The phone isn't in her system and you can't even view the specs on the website. Very suspicious and concerning.
    10-09-2014 02:53 PM
  13. spicypadthai's Avatar
    Why is it so tough to believe Verizon legitimately could be discontinuing it? It actually makes sense from their perspective. They've always been tepid at best when it comes to WP, they probably got burned with the 928 as they've been giving them away for a year so maybe they didn't stock as many Icons, and they probably think having a single current flagship (HTC One) is enough for their WP portfolio. Regardless, it doesn't mean we're not getting Cyan. The two are mutually exclusive.
    10-09-2014 02:53 PM
  14. MikeSo's Avatar
    No new phones except the Lumia 6,7,8 series and the HTC One. Otherwise your theory makes sense. :p
    10-09-2014 02:54 PM
  15. Indistinguishable's Avatar
    Before this spins completely out of hand, this is the simplest explanation:

    sky-falling.jpg

    Just kidding - What's actually happening is that they are low on stock of Icon's pre-loaded with WP8/Black. As they near the roll out WP8.1/Cyan, they'll also be selling Icon's that come pre-loaded with the newest software/firmware. They probably already have boxes upon boxes in warehouses of them ready to roll out to retail locations.

    It makes sense that they would take the page down when they are running low on inventory. And it makes sense that they would be running low on inventory. The Nokia Lumia Icon is the best selling WP8 currently in their line up. View Tcman's post from earlier in this thread here: http://forums.windowscentral.com/nok...tm#post2768273

    "When it comes to windows phones on Verizon Nokia is pretty much it. If you head over to vzw.com to purchase an icon you'll notice the phone is out of stock while the new HTC is collecting dust."

    In short: The Icon isn't being "retired" and Cyan is coming soon. Put away the tin foil hats. Verizon Reps know nothing. And ignore the posters with "sources."
    10-09-2014 02:56 PM
  16. aximtreo's Avatar
    Before this spins completely out of hand, this is the simplest explanation:

    Click image for larger version. 

Name:	sky-is-falling.jpg 
Views:	118 
Size:	93.3 KB 
ID:	84092

    Just kidding - What's actually happening is that they are low on stock of Icon's pre-loaded with WP8/Black. As they near the roll out WP8.1/Cyan, they'll also be selling Icon's that come pre-loaded with the newest software/firmware. They probably already have boxes upon boxes in warehouses of them ready to roll out to retail locations.

    It makes sense that they would take the page down when they are running low on inventory. And it makes sense that they would be running low on inventory. The Nokia Lumia Icon is the best selling WP8 currently in their line up.

    In short: The Icon isn't being "retired" and Cyan is coming soon. Put away the tin foil hats. Verizon Reps know nothing. And ignore the posters with "sources."

    The eternal optimist. I hope you are right. I still have my ICON and probably would go back to Verizon but now; I don't know.
    DavidinCT likes this.
    10-09-2014 02:58 PM
  17. tkolar15's Avatar
    Bad business practice to make a phone unavailable to users and tell them it's retired instead of saying "hey we are out of stock at the moment but will be receiving more soon". Even if this has to do with phones coming pre-loaded with Cyan why would they steer customers to other phones?
    DavidinCT likes this.
    10-09-2014 02:59 PM
  18. Karpito's Avatar
    The Icon is still available in MS store. It says Windows Phone 8.1 Ready*.
    10-09-2014 03:01 PM
  19. Indistinguishable's Avatar
    ...why would they steer customers to other phones?
    You must be new around here.
    nunyazz, drufranco, jazz70 and 3 others like this.
    10-09-2014 03:02 PM
  20. fredd's Avatar
    I just did a web chat with a verizon person and he told me it was discontinued because of low sales. NO LIE
    10-09-2014 03:02 PM
  21. WarDamnEagle09's Avatar
    I converted 3 of my close friends from androids to the Icon. They are patiently waiting for the official 8.1/cyan update to bring their phones on par with the androids they left. Going to feel like a jerk if this phone never gets cyan via DP or official.
    10-09-2014 03:03 PM
  22. MobileVortex's Avatar
    i 100% dont believe they discontinued the device but the 928 is still listed. i also 100% dont trust what any cell phone rep has ever told me. It will be back, if anything it's good news for us in my eyes.
    10-09-2014 03:07 PM
  23. Indistinguishable's Avatar
    i 100% dont believe they discontinued the device but the 928 is still listed. i also 100% dont trust what any cell phone rep has ever told me. It will be back, if anything it's good news for us in my eyes.
    Precisely the way I see it!
    Neil Hinkle and aximtreo like this.
    10-09-2014 03:08 PM
  24. phiniac's Avatar
    is it possible that MS is shipping VZ new stock of icon's that have 8.1 preloaded in anticipation of the 8.1 rollout?
    10-09-2014 03:14 PM
  25. tkolar15's Avatar
    is it possible that MS is shipping VZ new stock of icon's that have 8.1 preloaded in anticipation of the 8.1 rollout?
    It's possible but why would VZW say it's discontinued to people trying to buy it. Even if they dont want to give away that Cyan is coming they should at least say that it's currently out of stock not retired.
    10-09-2014 03:15 PM
1,870 ... 6465666768 ...

Similar Threads

  1. Nokia Cyan Update Page is now Live
    By Pete in forum Microsoft News & Rumors
    Replies: 4
    Last Post: 07-16-2014, 03:49 PM
  2. 1520 and the TSA
    By mozman68 in forum Nokia Lumia 1520
    Replies: 5
    Last Post: 07-16-2014, 12:30 PM
  3. Here is how to find out if Lumia Cyan is available for your phone
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 07-15-2014, 10:20 AM
  4. 8.1 Cyan update for Rogers phones
    By MyThIc3LiTe in forum Nokia Lumia 920
    Replies: 1
    Last Post: 07-15-2014, 09:52 AM
LINK TO POST COPIED TO CLIPBOARD