colinkiama
New member
Its the acreen protector. Windows phones don't play well with screen protectors for some reason. Also, why not upgrade to the m8 for windows since you are on verizon. Its a decent upgrade.
The Icon is still under warranty. Don't waste money replacing it - make Microsoft replace it under the warranty. If you've done a reset, and it still has the same problem, the problem is hardware and that's a warranty issue.
Nokia Limited Warranty said:During the warranty period, Nokia will, in a reasonable time, remedy the Defect free of charge by either repairing or replacing the defective Product or the defective part of it at its option provided that you have informed Nokia of the Defect before the warranty period expires.
Actually, the opposite is true. For the vast majority of users there is no reason to ever use a screen protector. I am an archaeologist and know quite a bit more than most about the places dirt can get and I have never used a screen protector. Try climbing around backhoe trenches and excavation units; spending years in dust storm prone parts of the southwestern United States, documenting/examining sites abandoned for a millennia; hiking for miles across desert and mountain terrain; documenting abandoned historic buildings, etc. etc., and then talk to me about dirt. The simple application of common sense and careful handling are more than sufficient to avoid scratches. Accidents do happen but those do not generally result in scratches; they leave you with a broken phone. My career has given me a surgically repaired ankle, two fused vertebrae in my lower back, three fused vertebrae in my neck, plus the odd parasitic infection and a case of Lyme disease but I have never broken or even scratched a phone screen. Screen protectors are an unnecessary accessory and a great example of how advertising can convince people they need something they can easily do without.
I have the same problems plus the ones that I having... ��
What should i do, wait for cyan or if going to give a try, where should I call to have my cellphone replaced???
The problem is that I bought it on eBay and I'm using it in my country (Costa Rica), in that case what can I do?
It shouldn't matter where you bought it or whether you have a receipt or not, because there is no Icon that is out of warranty yet. They haven't been around long enough. Take a look at the contract (the warranty), and see what it says. The only problem I can possibly see is that you are outside the US, and it is a US-only phone.
Do you know someone in the US that you could send it to in order to have them get it fixed? This would of course take longer and you'd be without it for a longer time, but it's a thought.