10-14-2014 09:40 AM
52 123
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  1. NancyAnnL's Avatar
    As far as I see, it will still be possible to get this phone through MS store.
    Amazon has it too- same price.
    10-11-2014 04:46 PM
  2. NancyAnnL's Avatar
    Check out this guy on Twitter: he's the "Manager of Strategy for Verizon Wireless Customer Service Social Media team". https://twitter.com/VZWKnight

    Love to know what their "strategy" is!
    10-11-2014 04:51 PM
  3. NancyAnnL's Avatar
    10-11-2014 05:08 PM
  4. SpaceyO's Avatar
    That response had absolutely nothing to do with what you said....

    ...that, plus I got the same response a couple weeks ago when I asked.
    10-11-2014 05:39 PM
  5. argenys's Avatar
    I'm pretty sure that the 822 was retired and kept getting updates so I wouldn't worry about if but more when
    10-11-2014 05:46 PM
  6. SpaceyO's Avatar
    822 wasn't retired when the last update (Black) came out, so we're in the same boat.
    10-11-2014 05:47 PM
  7. bmetelsky's Avatar
    How do you like the 1520 compared to the icon.

    I'm considering making the move myself. Just have to decide if the $1200 to terminate my contract and slow AT&T service here is worth it... It might be as I have been fed up with Verizon for some time now beyond their inability to update my Icon.
    Are you serious? You would really consider paying that high of an ETF to move to an inferior system because you aren't getting your update?
    Timtcee likes this.
    10-11-2014 06:09 PM
  8. NancyAnnL's Avatar
    That response had absolutely nothing to do with what you said....

    ...that, plus I got the same response a couple weeks ago when I asked.
    I guess that's their strategy. How much do you think that guy (Knight) gets paid to "manage" their awesome CS social media team? Whatever he makes, it's too much.
    10-11-2014 06:10 PM
  9. jazz70's Avatar
    I am at the point (with the way Verizon has treated us Icon users) that we won't get anymore updates and the best we can hope for is getting the DP and learning to live with it running with the Black firmware

    imho I cant put much stock in that tweet from VZW support being accurate, I would love Verizon to prove me wrong but I don't think it is going to happen
    10-11-2014 06:25 PM
  10. lylone's Avatar
    I got this response from Verizon on Facebook

    "Software updates are always exciting to experience! While there isn't any official info on if/when the Cyan update will be released, a great way to stay informed is to visit our news site periodically. Here's a link for your readig pleasure, http://vz.to/1sif5gW - Arnett"

    IF? Really?
    10-11-2014 07:36 PM
  11. jenny311's Avatar
    Are you serious? You would really consider paying that high of an ETF to move to an inferior system because you aren't getting your update?
    I never said a lack of update was my reason for wanting to leave, you just assumed that.

    As I said I have been fed up with Verizon for some time now, nothing to do with the update. My issues dates back to over a year ago when we were without cell service for 2 whole months (long before I had a windows phone and long before I was waiting for an update.). In short we are in a very rural location and Verizon was leasing AT&T's tower to service us, they knew their lease on the tower was up and did nothing about it and even dragged their feet after AT&T shut us off. So we went 2 months without service and Verizon was well aware the lease was up and could have done something to prevent any lapse service.

    But my current issue is how high my monthly bill is. I now have 4 users on my plan (including two teen age kids) and we use a bunch of data! I recently did some research and I can currently sign up with AT&T get unlimited talk and text and 30gb of shared data for $280 dollars per month. That is $100 less then I am currently paying Verizon a month and some months even more of a savings! My contract with Verizon does not end for another 20 months, so in the long run paying the $1200 dollars now will actually save me money and I would not have to worry about ever going over our data with a 30gb plan and could even use our data more often.

    Although I would like to see the update at some point, it has little to nothing to do with my desire to leave Verizon!
    10-11-2014 08:03 PM
  12. jazz70's Avatar
    I got this response from Verizon on Facebook

    "Software updates are always exciting to experience! While there isn't any official info on if/when the Cyan update will be released, a great way to stay informed is to visit our news site periodically. Here's a link for your readig pleasure, Verizon Wireless News Center - Arnett"

    IF? Really?
    expect a lot of "should" and "if" in any of their responses, Verizon always has to have that out never committing to anything
    10-11-2014 08:08 PM
  13. Timtcee's Avatar
    I keep saying this on the threads but it's stuff like this that makes me want to leave the "unpopular dorks" (Windows phone) and go over the "hot football studs and cheerleaders" (iPhone). I just can't stand to be treated like a second class citizen anymore. I don't understand why Microsoft can't put pressure on Verizon to update the Icon?!
    10-11-2014 08:43 PM
  14. Kage Maru's Avatar
    I keep saying this on the threads but it's stuff like this that makes me want to leave the "unpopular dorks" (Windows phone) and go over the "hot football studs and cheerleaders" (iPhone). I just can't stand to be treated like a second class citizen anymore. I don't understand why Microsoft can't put pressure on Verizon to update the Icon?!
    Microsoft needs Verizon (and other carriers) more than they need Microsoft. So Microsoft is at a disadvantage and has to cater to carrier demands (exclusive agreements).

    It also doesn't help that the relationship between Microsoft and Verizon was damaged because of the Kin.
    Timtcee likes this.
    10-12-2014 02:52 AM
  15. Timtcee's Avatar
    Microsoft needs Verizon (and other carriers) more than they need Microsoft. So Microsoft is at a disadvantage and has to cater to carrier demands (exclusive agreements).

    It also doesn't help that the relationship between Microsoft and Verizon was damaged because of the Kin.
    Thanks @Kage Maru but Verizon needs to get over itself and make a final decision: do they want to support Windows Phone's or not. If they do then they need to support us and give us updates. If they don't then they need to stop selling Window's Phones so we can go to a carrier that will support us.....
    10-12-2014 08:44 AM
  16. sahib lopez's Avatar
    I don't think flooding their Twitter account will do much . They will just give you the same pr response . The only thing you all could do it hope you get past cyan.
    The same situation happened to the 8x and 810 .


    Sent from my iPod touch using Tapatalk
    10-12-2014 09:01 AM
  17. jazz70's Avatar
    I don't think flooding their Twitter account will do much . They will just give you the same pr response . The only thing you all could do it hope you get past cyan.
    The same situation happened to the 8x and 810 .


    Sent from my iPod touch using Tapatalk
    at this point the jury is still out if we are even going to get Cyan from Verizon, expecting Verizon to use resources to test Denim on their network and push out the update for a retired phone seems highly improbable imho
    10-12-2014 10:07 AM
  18. DavidinCT's Avatar
    Microsoft needs Verizon (and other carriers) more than they need Microsoft. So Microsoft is at a disadvantage and has to cater to carrier demands (exclusive agreements).

    It also doesn't help that the relationship between Microsoft and Verizon was damaged because of the Kin.
    Look it up, you know who killed the Kin ? Verizon did, having a phone geared towards younger people but, required a $30 a month data plan to use the phone and that is what killed it. The costs to use it was just too much for what you got on it.

    I bet if you re-released the Kin today, just updated for modern social networks (and their features) with a little sleeker/modern design and put a $15 a month 2gb plan on it, it would sell like hotcakes.

    Something for the high school kids who just want texting and facebook...
    10-12-2014 10:59 AM
  19. TrueMetalGeek's Avatar
    This all makes me miss Alltel
    Ah, the good ol's days of truly uncapped unlimited internet and paying something like $60 a month for it.
    I became a Verizon customer when they did their hostile takeover of Alltel. :-(
    10-12-2014 03:49 PM
  20. jenny311's Avatar
    In our area AT&T came to town and took over Alltel's business to prevent Verizon from becoming a monopoly here. At the time I heard so many bad things about AT&T from out of state friends I jumped ship and went to Verizon... Not the best choice I ever made. If only we could go back in time.
    10-12-2014 05:54 PM
  21. MobileVortex's Avatar
    I've tweeted at them with the #lumiaicon every day, with no response from them. So today i put a generic tweet out asking why they are ignoring their customers, and what do you know a response within 2 mins.
    10-13-2014 08:41 AM
  22. bmetelsky's Avatar
    I've tweeted at them with the #lumiaicon every day, with no response from them. So today i put a generic tweet out asking why they are ignoring their customers, and what do you know a response within 2 mins.
    What was their response?
    10-13-2014 09:44 AM
  23. MobileVortex's Avatar
    10-13-2014 11:53 AM
  24. bmetelsky's Avatar
    WTF is that?
    10-13-2014 08:55 PM
  25. NancyAnnL's Avatar
    Translation: "There isn't any information available about this update- that we're willing to share with customers."
    I find it difficult to believe that they discontinued the Icon with no knowledge of how they would handle the existing user base. But hey, I'm a skeptic.
    10-14-2014 08:50 AM
52 123

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