Twitter Response That We Will Still Receive Updates on the Icon?

[Erik Walther]

There is still a glimmer of hope for Lumia Cyan!

 

[HarrBear]

That "should" worries me.

 

[MikeSo]

"Should" = "I have no idea, your guess is as good as mine"

 

[louiscrz]

should? what the...

 

[Indistinguishable]

"Should" = "I have no idea, your guess is as good as mine"

"Verizon Customer Support Representative" =

 

[awilliams1701]

I'll have Cyan by thanksgiving. Either on the Icon or on a 1520. Prefrably a 1520.3 Yellow, but I'll take a crappy at&t 1520 if I have to.

 

[jazz70]

anyone have any experience with a "retired" device getting updates and support from Verizon after the model is discontinued on any platform other than iPhone?

 

[DavidinCT]

Ugh, This is a CSR, they KNOW NOTHING about updates on phones or phone release dates....I would not count on anything they have to say on Twitter or over the phone when talking to a rep....

They just don't know, they are not given that information, any information they have is normally heard from another CSR, and you know how rumors go...

 

[sahib lopez]

I would like to point out what happened to the 810 ..... when you guys have the time to check out the 810 thread you might get the answer you are looking for.

 

[JM_T]

I would like to point out what happened to the 810 ..... when you guys have the time to check out the 810 thread you might get the answer you are looking for.

This thread to be specific: http://forums.windowscentral.com/no...umia-810-eol-what-about-firmware-updates.html

Welcome to the club, Lumia Icon owners!

 

[sahib lopez]

This thread to be specific: http://forums.windowscentral.com/no...umia-810-eol-what-about-firmware-updates.html

Welcome to the club, Lumia Icon owners!

who knew that thread would be useful this time around

 

[NancyAnnL]

Just tweeted VZWSupport and asked about the Lumia Icon updates after retirement. They're online right now- let's see if they respond.

Still waiting- I tweeted a second time. They seem to respond to anyone trash talking Verizon. Says a lot that they would ignore a legit question from a loyal customer who was polite.

No response. No surprise. :eck:

 

[NancyAnnL]

View attachment 84123

There is still a glimmer of hope for Lumia Cyan!

Actually, it is still being sold (where they have stock), so I'm already dubious of their insight. As of this morning, Amazon is still selling the Icon on Verizon contract for $99. And some of the Verizon corporate stores have them available- just not online.

 

[NancyAnnL]

Don't know if this is an early indication of Verizon's intent to update or not- comment from Verizon today on VerizonWireless.com forum thread about Cyan. Looks like they only responded after one poster commented that he is moving his family to AT&T. https://community.verizonwireless.com/thread/838699

 

[SpaceyO]

Same canned response, same BS.

 

[NancyAnnL]

Same canned response, same BS.

Perhaps, but that is the first "official" comment on that thread. I would hope that if they knew they were not going to release Cyan, they would not have directed him to "stay tuned for information regarding upcoming software updates" on their linked page. They must realize from the forums there and elsewhere that their Windows Phone customers are pissed. Apparently the only comments they address are from those threatening to leave Verizon with all their accounts or those truly badmouthing Verizon on Twitter or other highly visible social platforms.

 

[aximtreo]

The response was to check on software updates from Verizon; not specifically for the ICON. I truly will believe it when I see it. I have already moved to AT&T and got the 1520. Still have the ICON; not sure whether to send it to the Smithsonian Institute or use if for an anchor for my RC Boat.

 

[SpaceyO]

Still have the ICON; not sure whether to send it to the Smithsonian Institute or use if for an anchor for my RC Boat.

If those are truly your only options, I'll gladly take it off your hands :wink:

 

[spicypadthai]

Same canned response, same BS.

And they care so much, they can't even spell "care" correctly...

 

[NancyAnnL]

And they care so much, they can't even spell "care" correctly...

I saw that. Although in fairness to them, D is just below E on the keyboard.