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  1. grafixguy#AC's Avatar
    Some of these issues are hit or miss. My battery life is outstanding on DP but the wi fi sucks big time and the shutter lag in the camera is horrible. It gets worse with each update because they keep depending more and more on the firmware.
    01-29-2015 07:50 AM
  2. DavidinCT's Avatar
    Interesting, I have been trying to get Softcard on my ICON for weeks now, searching in the store under "Softcard" and "Soft Card" would give no results, today, it showed up. Maybe this is a hint that Denim is coming soon ?

    And the ICON was shipped with a Secure SIM according to what I read, so if you want to try "tap to pay" do a search to see if you can find it...

    Crossing my fingers that it's a hit that Denim is coming but, take that with a grain of salt...
    01-29-2015 10:07 AM
  3. grafixguy#AC's Avatar
    Don't assume that.

    I fired off an email to the executive offices yesterday complaining about all this. I got a call from a guy I'd already talked to about 8 weeks ago who couldn't tell me anything beyond 1st quarter and wouldn't assure me that the date wouldn't slip further.

    This was not some CSR, it was someone in the executive offices. Now, I hold firm to my feeling that the goal of anyone at VZW is to get rid of you as quickly as possible and keep you away so it's possible that he figures now I won't bother until the end of March.

    Feel free to contact them yourselves and see what they say. Leadership | Verizon Wireless

    Just pick one. All of the emails go to the same place and they will call you.
    Tjarren likes this.
    01-29-2015 10:27 AM
  4. DavidinCT's Avatar
    Sent a LONG email about the support of the ICON and the Denim update, let's see if I actually get a return call....
    01-29-2015 10:49 AM
  5. grafixguy#AC's Avatar
    They're in Arizona I think. I got called at about 7PM eastern yesterday.
    01-29-2015 10:53 AM
  6. 2390's Avatar
    Maybe if enough people email then they may actually do something
    01-29-2015 11:09 AM
  7. Kieta's Avatar
    Flawed hardware. Weak WiFi, laggy screen with no glance, poor battery life, poor low light photos/videos. Microsoft/Verizon realized there was not much they could do, and also retired the phone. Good riddance. Hopefully we will see a worthy flagship on Verizon sometime soon, and not this nonsense. Nokia didnt deliver on this phone. Released a phone with flawed hardware, which does not work properly, or does not work together. Reminds me of the N97 in 2008: updating firmware didnt help much.
    I agree. I love my ICON but I will always believe it's hardware flawed. WiFI is horrible for me on 8.0 or 8.1. Battery life sucks as well. I don't have any problems with the camera though. It takes stunning pics and I always get compliments on them. There's a reason why 928 and 822 already got 8.1/Denim and we haven't. And it's not cause of Verizons apps or additional features Denim brings to the ICON. It's hardware flawed and I won't listen to anything otherwise. *Plugs both ears and continuously hums*
    MikeSo likes this.
    01-29-2015 11:13 AM
  8. manders500's Avatar
    Has anyone ever seen a number of ICONs sold? I am not sure if all of us ICON users emailed them would make a difference.
    01-29-2015 11:14 AM
  9. DavidinCT's Avatar
    Actually, I got a call within 25 min.... I got some excuse about why the phone was discontinued because of some software problem. She gave me an example of the Samsung S4, they had a software problem on it, they pulled the phone off the shelf, then re-released a different S4 that can handle the update. She would not give me 100% reasoning behind it.

    She clearly said, that there was a problem (she did not seem clueless like most CSRs but, take that with a grain of salt). with the update and it's back in testing. She claimed it should be ready by Early February. I pushed and pushed but, this is all she would provide me.

    I was also told that I should be contacting Microsoft and Nokia regarding updates, so I responded....Microsoft sends YOU the update, you modify it for YOUR network and you do testing before it's approved for release, I already talked to Microsoft and Nokia, it's Verizon that is causing the delay. She kind of quieted down a little and said they are working on it....

    I tried to grill her as much as possible, trying to get ANYTHING I can get out of her, the best I got was early Feb... As for a Windows 10 update, she said she could not say anything right now.

    As always, I don't know how accurate this info is, take it with a grain of salt and use your judgment on it if it's real or not. Right now, this is the closest finding possible accurate info but, still hold back with it could be BS...
    Skyler sager likes this.
    01-29-2015 11:22 AM
  10. MikeSo's Avatar
    I agree. I love my ICON but I will always believe it's hardware flawed. WiFI is horrible for me on 8.0 or 8.1. Battery life sucks as well. I don't have any problems with the camera though. It takes stunning pics and I always get compliments on them. There's a reason why 928 and 822 already got 8.1/Denim and we haven't. And it's not cause of Verizons apps or additional features Denim brings to the ICON. It's hardware flawed and I won't listen to anything otherwise. *Plugs both ears and continuously hums*
    After checking what causes the battery drain the most on my Icon, it's the chat/messaging apps. I can easily kill the phone from a full charge in less than 2 hours just by using FB messenger, messaging, WhatsApp or disqus (get up to 60% battery use/hour with those).

    With the Wi-Fi being crappy (and no, nobody can convince me that this is just my phone - I simply think those tho don't have issues are using it in better conditions) and the connection-intensive chat programs killing the battery, I wonder if it's something with the network hardware on the phone that is causing the problems. Could also be the screen, since the touch functionality is used most intensively when typing.
    Either way, something is definitely wrong with the Icon when it comes to these areas. Everything else has been great about it, including the camera. So maybe there was something different there in the hardware compared to the 930.
    feeked likes this.
    01-29-2015 11:32 AM
  11. pbphotos's Avatar
    Don't assume that.

    I fired off an email to the executive offices yesterday complaining about all this. I got a call from a guy I'd already talked to about 8 weeks ago who couldn't tell me anything beyond 1st quarter and wouldn't assure me that the date wouldn't slip further.

    This was not some CSR, it was someone in the executive offices. Now, I hold firm to my feeling that the goal of anyone at VZW is to get rid of you as quickly as possible and keep you away so it's possible that he figures now I won't bother until the end of March.

    Feel free to contact them yourselves and see what they say.

    Just pick one. All of the emails go to the same place and they will call you.
    I just sent them an email and we will see what kind of response I receive. I can only hope that if we all email them, that we might be able to push this giant rock of a company and show them there is a loyal Windows following and just want to keep our devices current.
    01-29-2015 12:11 PM
  12. bmetelsky's Avatar
    I've seen plenty of posts about the 930 having similar battery issues.
    01-29-2015 01:12 PM
  13. The19thD0CT0R's Avatar
    I just fired off an email as well, to John something in customer service; very polite and respectful, but very much letting them know how much we feel like second-class customers and that AT&T is looking mighty good when my contract is up.
    01-29-2015 01:41 PM
  14. 2390's Avatar
    I just fired off an email as well, to John something in customer service; very polite and respectful, but very much letting them know how much we feel like second-class customers and that AT&T is looking mighty good when my contract is up.
    You know, maybe that isn't a bad idea. A Lumia 930 is about 400 off contract on amazon, and Cricket service can go as low as 35 dollars a month. I'm really considering biting the bullet and going over
    01-29-2015 01:45 PM
  15. zweible's Avatar
    I personally feel that given the price of the phone, and the abrupt pulling it off the market that Verizon should offer a trade in program for Icon users. Let people who feel slighted by the way that Verizon is handling the whole affair turn in their Icons for either a high end android or apple with no change to their contract. I am very unhappy with Verizon AND Microsoft in the way this flagship phone has been handled. I would gladly go back to android after this attempt to go with WP.
    nolan533 and GoJays like this.
    01-29-2015 01:53 PM
  16. The19thD0CT0R's Avatar
    I personally feel that given the price of the phone, and the abrupt pulling it off the market that Verizon should offer a trade in program for Icon users. Let people who feel slighted by the way that Verizon is handling the whole affair turn in their Icons for either a high end android or apple with no change to their contract. I am very unhappy with Verizon AND Microsoft in the way this flagship phone has been handled. I would gladly go back to android after this attempt to go with WP.
    **** that. I have no love for Apple or Android, and besides, that is exactly what Verizon WANTS you to do. I chose this phone, I pay my bill, so they need to support it AND my chosen platform. Period.
    wpfan2be, MikeSo and Tjarren like this.
    01-29-2015 01:57 PM
  17. Kieta's Avatar
    I personally feel that given the price of the phone, and the abrupt pulling it off the market that Verizon should offer a trade in program for Icon users. Let people who feel slighted by the way that Verizon is handling the whole affair turn in their Icons for either a high end android or apple with no change to their contract. I am very unhappy with Verizon AND Microsoft in the way this flagship phone has been handled. I would gladly go back to android after this attempt to go with WP.
    I'd swap for an M8 until the end of contract or the next WP is released. I have an Android tablet and don't really care for iphones.
    01-29-2015 02:09 PM
  18. Framling's Avatar
    **** that. I have no love for Apple or Android, and besides, that is exactly what Verizon WANTS you to do. I chose this phone, I pay my bill, so they need to support it AND my chosen platform. Period.
    Yeah, let me trade it in for a 930 I can take to another carrier.
    01-29-2015 02:24 PM
  19. MikeSo's Avatar
    I've seen plenty of posts about the 930 having similar battery issues.
    Well, I'm just grasping at straws trying to come up with reasons why the Icon is the redheaded stepchild and the 930 keeps getting updates. :)

    Although, most phones have various issues with batteries when looking online, even the mighty iPhones. They might just be different reasons and severity.
    01-29-2015 03:16 PM
  20. The19thD0CT0R's Avatar
    "Heather" in the executive office called me within an hour about my email. She was pleasant and much more understanding of our gripes than your typical CSR, said they have been hearing a LOT from Icon owners about this. Stated all she knows now is "February" and that it was a back and forth between them, MS, and Nokia to get this fixed. I'm inclined to believe her to a point. While Verizon is certainly slack at helping this along/being forthcoming, MS could do a HELL of a lot more to appease their customers. Joe B, this means you.
    01-29-2015 03:35 PM
  21. Ben Schmidt1's Avatar
    I've been following this thread for some time. I had one icon for awhile and it kept having an issue where it'd reset randomly. It seemed to happen more when I was on wifi and 4g.... anyway, traded that in for another one at the MS store, and they were awesome. The guy who helped me said 'soon' was when 8.1 was coming to the Icon. Funny thing, I had the black icon in the beginning and now I have the white one. No issues so far. Battery issue was a huge problem when I was on my first icon, but seems to be a bit better now... probably because I know how to use it without sucking the battery life.

    Also, someone should copy and paste their letter here on the forum so others, like myself, can send them an email as well as to when 8.1.1 will come to the Icon.

    I'll just use myself as an example because I don't want to assume when it comes to other people.... but it seems that if someone were to copy and paste an email here on the forums, it'd be easier for me to send an email. Just copy and paste and it's off. I know others have taken the time to write an email to VZN and kudos to them. But trading in my 929 for the 930 and moving to Crikett seems like a tempting option.
    01-29-2015 03:54 PM
  22. grafixguy#AC's Avatar
    I'd be happy to but all you'd get is **** ***

    :)
    Ben Schmidt1 likes this.
    01-29-2015 04:02 PM
  23. Vincent Pellicone's Avatar
    I do remember the icon being delayed for a couple months. The 1520 came out a couple months before the icon did. So from the very beginning this phone has been doomed
    01-29-2015 05:55 PM
  24. Ben Schmidt1's Avatar
    1520 is for ATT though while the Icon is for VZN
    01-29-2015 05:56 PM
  25. vepac's Avatar
    "Heather" in the executive office called me within an hour about my email. She was pleasant and much more understanding of our gripes than your typical CSR, said they have been hearing a LOT from Icon owners about this. Stated all she knows now is "February" and that it was a back and forth between them, MS, and Nokia to get this fixed. I'm inclined to believe her to a point. While Verizon is certainly slack at helping this along/being forthcoming, MS could do a HELL of a lot more to appease their customers. Joe B, this means you.
    February sounds good to me!
    01-29-2015 06:36 PM
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