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10-18-2014 09:07 AM
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  1. Hotvak123's Avatar
    This should take care of the worry out of buying a Icon, and there updates, Verizon will update when ready. There just not going to sell it. so I get mine from Ebay or Amazon make not difference to me I am off contract with Verizon.

    Microsoft Windows Phone Lifecycle Policy FAQ

    I bet we even get windows 10
    10-11-2014 12:27 PM
  2. HarrBear's Avatar
    So if I read that policy right, then Verizon has to release Cyan in order to release Denim, because the updates are built upon each other?
    10-11-2014 03:14 PM
  3. Zulfigar's Avatar
    So if I read that policy right, then Verizon has to release Cyan in order to release Denim, because the updates are built upon each other?
    So if I read that policy right, then T-Mobile has to release Black in order to release Cyan, because the updates are built upon each other?

    Get what I did there? Yeah, carriers suck. Poor 810, 928 and Icon. :/
    10-11-2014 03:16 PM
  4. wpfan2be's Avatar
    Is there any way to use this to force Verizon to release the updates?
    10-11-2014 03:18 PM
  5. jenny311's Avatar
    Hmm... Seeing as it is Verizon's responsibility to get those updates to our phone, does it really matter what Microsoft policies are. I didn't see anything on that page that said carriers had to adhere to those policies and it seems that Microsoft has already done their part by creating cyan (and soon denim) and getting it to the carriers.
    Visa Declined likes this.
    10-11-2014 03:24 PM
  6. xandros9's Avatar
    Is there any way to use this to force Verizon to release the updates?
    Short of hurting their wallets and mass protests?
    Nope. Carriers are too powerful, and want control.
    10-11-2014 03:30 PM
  7. rafal soboczynski's Avatar
    This should take care of the worry out of buying a Icon, and there updates, Verizon will update when ready. There just not going to sell it. so I get mine from Ebay or Amazon make not difference to me I am off contract with Verizon.

    Microsoft Windows Phone Lifecycle Policy FAQ

    I bet we even get windows 10
    I believe this policy is for manufactures and not carriers, so Microsoft has to realise windows phone 8.1 for icon but Verizon may choose not to do so
    a5cent and MSFTisMIA like this.
    10-11-2014 03:37 PM
  8. Stephen Vogel's Avatar
    I believe this policy is for manufactures and not carriers, so Microsoft has to realise windows phone 8.1 for icon but Verizon may choose not to do so
    Spot on, my understanding is updates that Microsoft and/or Nokia in the case of Lumias, create will be designed/coded in a way that will be make them compatible with WP phones up to 36 months old. Whether your chosen carrier chooses to release said updates onto their network is another story
    a5cent likes this.
    10-11-2014 03:55 PM
  9. Hotvak123's Avatar
    I believe this policy is for manufactures and not carriers, so Microsoft has to realise windows phone 8.1 for icon but Verizon may choose not to do so
    I am sure Microsoft/Nokia contract with Verizon say other wise. do you think Microsoft going to invest millions in a phone to have a carrier tell them there not going to supply the update?
    look at the 8x when the update had problems with the folders not working, well MS / htc fix the driver and sent the update. remember the phone/computer industry is a work in progress we are all testers per say. it's been like that since my first radio shack computer update after update, year after year , and its not going to change because Verizon not going to sell a phone. update will come when problems are solved...
    10-11-2014 06:56 PM
  10. DavidinCT's Avatar
    This should take care of the worry out of buying a Icon, and there updates, Verizon will update when ready. There just not going to sell it. so I get mine from Ebay or Amazon make not difference to me I am off contract with Verizon.

    Microsoft Windows Phone Lifecycle Policy FAQ

    I bet we even get windows 10
    Note, this is when Windows Phone 8 was released, NOT when the ICON was released. Microsoft also quoted 18 months support (we should still fall under both of them).

    Now, under this, all Windows Phone 8 phones will be upgraded to Cyan/Denim (non Nokia's to 8.1)....but, isn't there a few Nokia's like the 810 or some others that have been EOL for a while now with no updates? Meaning the carriers will not support them any more and that also means no updates from carriers.

    About the only support Microsoft can give these users is the DP and we all know it works but, is not optimal for the best performance of a device.

    Verizon claimed the ICON "retired" but, not EOL....so there are a lot of questions here but, if they do kill off the ICON....I would bet at some point we will see Denim/Cyan(again, announced before it was retired) but, I would not count on Windows Phone 10.....

    Ugh....I hate Verizon more and more...
    aximtreo and sahib lopez like this.
    10-11-2014 07:07 PM
  11. tgp's Avatar
    Ugh....I hate Verizon more and more...
    And here a few months ago we were praising Verizon because they were all into WP. They got the Icon and the HTC M8. AT&T, meanwhile, hasn't gotten any high end WP since what, the 1520? Now we're back to AT&T being the premium partner.

    Sent from whatever device I happen to be using today using Tapatalk
    10-11-2014 07:37 PM
  12. Hotvak123's Avatar
    Retiring a phone doesn't necessarily mean support goes away too. the retirement could be cause by a number of things Like, the shut down of Nokia biggest manufacture facility in India. I not sure the Icon was made there , but I wouldn't be surprised , or the lack of sales. something happened for Verizon to retire a phone so early. I know that you can buy from Microsoft store and it say it's
    Verizon - Nokia Lumia Icon for Windows
    5-inch PureMotion HD+ display
    20-megapixel camera
    32GB storage
    Windows Phone 8.1 ready*
    xandros9 likes this.
    10-12-2014 07:06 AM
  13. Paul Verizzo's Avatar
    OP Friend, don't know if you are a native English speaker or not, but it is "Their," not "There." Yes, English is a *****. So many inexplicable rules.
    xandros9, mundyb and Kevin Rush like this.
    10-12-2014 09:19 PM
  14. gernerttl's Avatar
    Retiring a phone doesn't necessarily mean support goes away too. the retirement could be cause by a number of things Like, the shut down of Nokia biggest manufacture facility in India. I not sure the Icon was made there , but I wouldn't be surprised , or the lack of sales. something happened for Verizon to retire a phone so early. I know that you can buy from Microsoft store and it say it's
    Verizon - Nokia Lumia Icon for Windows
    5-inch PureMotion HD+ display
    20-megapixel camera
    32GB storage
    Windows Phone 8.1 ready*
    True, Nokia shut down a WP factory in India. But, if it was where the Icon was made, then why doesn't the 930 seem to be affected? The ONLY functional difference between the phone is the Icon has CDMA and the 930 does not. Non-functional difference is the difference colors for the 930. If the two phones are manufactured in two different factories (unlikely), then all Nokia would have to do is transfer manufacture of the Icon to where the 930 is made. The dies would be the same.
    Tjarren likes this.
    10-12-2014 10:17 PM
  15. NancyAnnL's Avatar
    Retiring a phone doesn't necessarily mean support goes away too. the retirement could be cause by a number of things Like, the shut down of Nokia biggest manufacture facility in India. I not sure the Icon was made there , but I wouldn't be surprised , or the lack of sales. something happened for Verizon to retire a phone so early. I know that you can buy from Microsoft store and it say it's
    Verizon - Nokia Lumia Icon for Windows
    5-inch PureMotion HD+ display
    20-megapixel camera
    32GB storage
    Windows Phone 8.1 ready*
    Icon was made in China- at least mine was. wp_20141013_08_06_21_pro.jpg
    10-13-2014 07:16 AM
  16. DavidinCT's Avatar
    And here a few months ago we were praising Verizon because they were all into WP. They got the Icon and the HTC M8. AT&T, meanwhile, hasn't gotten any high end WP since what, the 1520? Now we're back to AT&T being the premium partner.

    Sent from whatever device I happen to be using today using Tapatalk
    Speak for yourself, I never praised Verizon, sure I might of said it was good that they are starting to get into it finally (after being stuck with the Trophy as the ONLY Windows Phone device for so long).

    I know with Verizon, there is ALWAYS some fine print someplace....there always has been and always will. As you can see, the Retirement and no Cyan/Denim for the ICON is somewhere in that "fine print"...
    10-13-2014 09:33 AM
  17. a5cent's Avatar
    No no no no no....

    People misunderstanding the support lifecycle to have anything to do with updates is getting tiresome.

    WP7 was within the support lifecycle until about two months ago. Did any WP7 device get WP8? No! Did the 810 get 8.1? No! It's completely unrelated.

    The support lifecycle is of interest to corporations and OEMs that need technical support. It has absolutely nothing to do with consumers getting updates.

    Apparently this false understanding of the support lifecycle has been circulating for so long it's impossible to kill.

    OTOH, as has been mentioned, the Icon, being EOL'd doesn't mean updates stop either.

    We're all desperately looking for a way to know how Verizon intends to handle updates for the Icon. In truth there is no way to know. Verizon can chose to do whatever they want and they can change their mind anytime.

    I think the Icon will get updated to Denim and beyond, albeit late, but that is just a guess, like everyone else's.
    Last edited by a5cent; 10-13-2014 at 05:53 PM. Reason: formatting
    10-13-2014 09:40 AM
  18. tgp's Avatar
    Speak for yourself, I never praised Verizon, sure I might of said it was good that they are starting to get into it finally (after being stuck with the Trophy as the ONLY Windows Phone device for so long).
    Well I didn't praise Verizon either; I don't use Verizon or AT&T. But after the release of the Icon and the HTC M8 I got the feeling that that was the general consensus here. Isn't the 1520 the last high end WP device that AT&T released? And that was in November 2013, almost a year ago.
    10-13-2014 09:48 AM
  19. theefman's Avatar
    Well it seems Microsoft's inability to release the McLaren as a replacement for the 1520 is the main reason ATT have been left without a Lumina flagship and Verizon obviously has an exclusive on the Icon/930 so the fact that the 1520 was their last flagship release is really down to Microsoft incompetence.

    Sent from my Surface Pro 3 using Tapatalk
    10-13-2014 11:12 AM
  20. Hotvak123's Avatar
    1.What does the Windows Phone Support Lifecycle Policy cover?

    Starting with Windows Phone 8, Microsoft will make updates available for the Operating System on your phone, including security updates, for a minimum of 36 months after the lifecycle start date. These updates will be incremental, with each update built on the update that preceded it. Customers need to install each update released in order to remain supported. Distribution of the updates may be controlled by the mobile operator or the phone manufacturer from which you purchased your phone. Update availability will also vary by country, region, and hardware capabilities.

    windows 7 different operating system, need to have 8 for the 36 month support. has nothing to do with OEM
    10-13-2014 01:20 PM
  21. wpfan2be's Avatar
    1.What does the Windows Phone Support Lifecycle Policy cover?

    Customers need to install each update released in order to remain supported.
    So we lose support because we cant update due to VZW & TMO.

    Distribution of the updates may be controlled by the mobile operator or the phone manufacturer from which you purchased your phone.

    Then it says that we have no choice but to wait for the carriers...

    Does not make any sense, so due to the carrier's fault we lose support, yet we have to wait for them...
    10-13-2014 03:40 PM
  22. gernerttl's Avatar
    Icon was made in China- at least mine was.
    Yup. Mine was made in China too. I think it is a Chinese conspiracy to take over the world!
    NancyAnnL and xandros9 like this.
    10-13-2014 06:28 PM
  23. a5cent's Avatar
    WP7 [is a ] different operating system, [it doesn't] need to have [WP]8 for the 36 month support. [This] has nothing to do with OEM[s]
    Believe it or not, you're wrong.

    a)
    I mentioned the Lumia 810. That is a WP8.0 device which didn't receive updates for even half of the stated 36 month period. No matter how incomprehensible the legal texts may be, that is proof that you simply aren't guaranteed to get available updates during the lifecycle period, even with a WP8 device. We don't need to debate this. It's been proven by reality.

    b)
    The lifecycle policy for WP7.8 is worded almost identically to WP8.0's. Did WP7.8 get a single update during it's lifecycle duration of 18 months? No. It did not. No matter how incomprehensible the legal texts may be, that is proof that the legal mumbo jumbo doesn't say squat about whether or not MS will even create an update! Again, we don't need to debate this. It's been proven by reality.

    Please! Stop with these nonfactual claims that the lifecycle policy represents a promise from Microsoft to deliver WP updates to consumer's devices. It doesn't promise anything of the sort!

    c)
    It appears that the quote you provided is different from the one provided by MS for WP8.0. I suspect this is the tricky part that is the root cause of all the confusion. This is the original I lifted from MS' support lifecycle database:

    Microsoft will make updates available for the Operating System, including security updates, for a minimum of 36 months after the lifecycle start date.
    Many consumers believe that this refers to them. That is false. The only thing MS is saying is that if they should happen to create an update for WP8.0, that they will make it available to all OEMs for the duration of 36 months starting from the lifecycle start date. Whether OEMs actually use that update, or carriers distribute it, is up to them. So, despite you believing otherwise, this is actually only about OEMs (and also a little about carriers), but it's not about consumers.
    10-13-2014 07:07 PM
  24. BlueSky2008's Avatar
    If Verizon decides to retired less than 1 year and Microsoft does not provide update then can we institute a lawsuit because it's broken their polic?
    10-14-2014 02:18 AM
  25. a5cent's Avatar
    If Verizon decides to retired less than 1 year and Microsoft does not provide update then can we institute a lawsuit because it's broken their polic?

    As I said in the post directly above yours, this policy is part of the contract between MS and OEMs. MS has always upheld their end of the bargain, by making every update available to OEMs for the duration that they promised. Whether OEMs and carriers pass that on to customers is a completely unrelated topic. You can't sue MS for things the OEM or carrier doesn't do.

    I don't know if you could sue the carrier or the OEM for not providing updates.

    If the lawsuit could be setup to give all OEMs the same power over carrier's update process that Apple enjoys, then I'd like to see it go to court.
    10-14-2014 07:12 AM
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