10-19-2015 02:15 PM
97 ... 234
  1. Existence_Inc's Avatar
    ^^ Agreed.

    /gripe on

    This is really making the phone less-than-desirable to use. If they can't/won't fix the issue, MS needs to let owners know. It wouldn't bother me so much if the discolouration was uniform. At that point I could just adjust the colour back with the sliders. The gradient tint covers 2/3 of my screen and is additionally frustrating as the screen was a gem prior to the Denim update. In addition, it really kills the power-saving features of AMOLED (on top of the already poor colour calibration that the screens suffered from the start.)

    I have my brightness manually set to low (approximately 30%) and it helps hide the red, but I lose the outdoor readability features with auto-brightness turned off (effectively rendering it useless outside.) A bandaid more than a fix.

    If it isn't fixed soon, I may be forced to look at other phones as an alternative. Which is really unfortunate as this phone is a great device (7/10 for me: penalized for the poor color calibration and lack of SD storage). We'll just have to wait and see if MS can get it sorted, but I am not too hopeful since it is still a problem for MANY 930 owners.

    /gripe off

    04-13-2015 02:02 PM
  2. psiu_glen's Avatar
    As of March 19th:


    Seems like it should have been a simple fix but I guess not.
    And now they want you to send your phone in - rules out them actually understanding "a gigantic problem affecting every dang 929/930".

    Maybe I should send mine next to yours which is still on 8/Black and has luscious colors. :P
    04-14-2015 10:31 AM
  3. Neopassive's Avatar
    My last 'conversation' with LumiaHelp and other customer-facing contacts has been disappointing regarding this issue.
    It seems their position is we are all either crazy, or magically each of our Icons' color profiles broke during the Denim update by complete coincidence. I am not optimistic this will be fixed.
    This is terribly frustrating considering the display is not nearly as attractive with the colors off, and red-black is just awful.
    Like the above poster, they keep asking me to send my phone in for a 'fix' which clearly is not the right approach for an obvious software issue.
    Hopefully someone can spare a half hour at Lumia/MS to look and verify what we already know... But, again, I fear this issue is abandoned.
    In short, fix needed, customer service is attempting to ignore, disappointment building, future=grim.
    Last edited by Neopassive; 04-15-2015 at 10:50 AM. Reason: grammar
    psiu_glen likes this.
    04-15-2015 10:31 AM
  4. psiu_glen's Avatar
    Yep - I just tried communicating with WinPhoneSupport. They were as helpful as the sidewalk outside was when I talked to it about the problem.
    04-15-2015 07:21 PM
  5. Dreamspell's Avatar
    And now they want you to send your phone in - rules out them actually understanding "a gigantic problem affecting every dang 929/930".
    Really disappointing. I have given up hope to be honest.

    04-15-2015 11:22 PM
  6. Existence_Inc's Avatar
    Disappointing to say the least, but I can't say as I am surprised.
    04-30-2015 04:58 PM
  7. mortici's Avatar
    Anyone with an icon try Win10 to see if blacks become normal or are they still tinted?
    05-14-2015 08:56 PM
  8. RSailer's Avatar
    I briefly updated to Windows 10 and it did not seem that there was any change. The issue persisted.
    05-15-2015 05:53 PM
  9. gernerttl's Avatar
    I briefly updated to Windows 10 and it did not seem that there was any change. The issue persisted.
    Anyone with an icon try Win10 to see if blacks become normal or are they still tinted?
    That's because it is a firmware issue, not an OS issue.
    05-25-2015 08:22 PM
  10. 18-24-61-b-17-17-4's Avatar
    Any more updates on this? With the news that all Lumias will be getting 8.1.2 maybe the fix will be bundled in with that.
    07-04-2015 05:46 PM
  11. Lumious's Avatar
    Unfortunately it is there on windows 10 as well, its pretty damn ugly
    mikepalma likes this.
    07-04-2015 07:49 PM
  12. heywhitmarsh's Avatar
    Unfortunately it is there on windows 10 as well, its pretty damn ugly
    It is still present in windows 10 because the firmware is not updated with the insider preview.

    If 8.1.2 happens to include a firmware update, there very well could be a fix. However, 8.1.2 will most likely be just a software update, like denim was for all phones except the 830/930/1520.

    When windows 10 finally comes out officially, I expect that a substantial firmware update will be bundled with it on most phones. If the blacks not black issue is going to be fixed, it will most likely come with Windows 10.
    Lumious likes this.
    07-06-2015 03:51 PM
  13. Lee B's Avatar
    I haven't followed this issue because I haven't noticed it. Tonight, I pulled out my Icon (running 8.10.14219.341) in a dimly lit room, tried it at both High and Automatic brightness on mostly-black screens (like Settings/System), and they look black to me. I don't see any red, and I don't see any gradient from top to bottom. I don't think I have unusually bad color vision, so this is a puzzle. Does anyone have any clue about what percentage of Icon owners are running into the issue? If it's a firmware issue, do I have different firmware than people who are seeing reddish blacks?
    07-06-2015 10:15 PM
  14. IcyPwnage's Avatar
    I have personally only noticed it when I set my brightness to manual high or medium. To be honest, I had it set to automatic since I got the phone and haven't seen the red tint until I looked for it after reading this thread.

    Now that I know the issue exists, a fix would be great, but since that requires the stars to align, I really hope windows 10 has a firmware with it that fixes the issue...
    07-14-2015 12:20 AM
  15. ha ab's Avatar
    is there any way to reinstall the stock firmware of WP8?? i flashed my lumia icon but the problem still there :(
    07-26-2015 04:26 PM
  16. gernerttl's Avatar
    is there any way to reinstall the stock firmware of WP8?? i flashed my lumia icon but the problem still there :(
    No. You can not roll back to WP8.0/Black. WP8.1/Denim is now the "stock" OS/firmware. If the Icon was still being sold by Verizon it would come with WP8.1/Denim.

    Even if could roll back to Black, you would lose 4K video recording, LC5, BT4.0, and Miracast. All for a slight red cast? Not even close to being a fair trade.
    07-26-2015 08:49 PM
  17. psiu_glen's Avatar
    If you downloaded the older firmware's and have the right software it is definitely possible to roll back.

    I made sure to get the WP8 versions for my 520/928/929 just in case. Probably get the 8.1 versions just for giggles too.
    09-09-2015 12:10 PM
  18. ChanceNC's Avatar
    UPDATE: Decided to give the Icon another shot. Hard not to do for the price. I did some tweaking in settings and things are MUCH better now. No, it isn't perfectly black like the 928, but it's pretty darned close. Another post to follow...

    My new Icon arrived today, just $250 from the online Microsoft Store. I bought it last Saturday...then I started reading this thread. I hoped against hope I wouldn't be one of the unlucky folks but alas, it was not to be as my screen displays the same problem everyone else here is complaining about. I went through the process after charging the battery of performing upgrades to arrive at 8.1 Denim, only to be disappointed with the screen quality. And like others have pointed out, it's not just a blacks-not-black thing: the colors are visibly washed out. "Verizon Red" is more like "Verizon Pink". Sure, if you have brightness set to Automatic, black levels seem OK...especially in a dark room. But move brightness to medium or high, and out the window those black levels go. It should not be like this. Side by side with my Lumia 928, it looks like garbage. I'm just happy I discovered this the day I got it--this sucker is going back for a refund. I'll just stick with the 928 and its absolutely gorgeous screen. Sure I'll miss out on the camera goodies that come with the Denim-equipped Icon, but I value screen quality and this Icon ain't got it. #totallybummed
    Last edited by ChanceNC; 10-06-2015 at 12:49 AM.
    09-30-2015 11:02 PM
  19. ChanceNC's Avatar
    So I've decided to keep my bargain-priced Icon! I felt I hadn't given it a fair shake, and was going to try and live with the black level deficiency. What's really saved the day is learning how the Brightness and Color Profile settings in Display settings work.

    (pardon me if this has all been covered before, but I don't recall seeing it covered particularly thoroughly in this thread, so I'm offering what has worked for me)

    Firstly, out of the box, the Brightness sliders for low, medium and high are staggered. One might assume based on this initial setting that if one were to set all three sliders to the same point, then low, medium and high would result in the same brightness level. This is not how it works. There still is a difference between the three settings even if the slider positions left-to-right are the same. I knew the screen got wonkiest on the medium and high settings, and was almost perfect on the low setting. So what I did was scoot the low slider to the left just a touch, then moved the medium and high sliders to the same respective positions. I now have a screen that even on highest brightness looks very much acceptable, even in a dark room. And it's still perfectly readable in a brightly lit room. I've left it on automatic, so it uses my newly-adjusted three levels PLUS goes even dimmer when in a pitch-black room.

    Secondly, regarding the washed out colors I had complained about...I just flipped the color profile to Vivid and that was quite a transformation. Reds became red again. Not sure why I didn't hit this up before...probably just the initial disappointment clouding my judgment.

    Anyway, I'm a happy camper now. The phone is fast, fantastic and the size is really just right...and the screen is no longer what I'd call a liability.

    Now to get cozy with the camera...more treats await. Thanks for reading!
    Dreamspell and Rich215 like this.
    10-06-2015 12:58 AM
  20. Rich215's Avatar
    Chance.....can you do me and many others a big favor and show us a screen shot of your "Brightness Profile" so it shows positions of all three sliders. Im not sure where the default positions should be as my sliders seem to be in odd positions relative to each other.

    Vivid setting for color really pops out the saturation!
    10-11-2015 10:36 AM
  21. ChanceNC's Avatar
    Okay, I've got three screenshots here. I started by resetting the brightness profile, then turning automatic brightness OFF. The first one shows the default brightness profile settings. As you can see, the low slider is well above the halfway point, medium goes up just slightly from there, and high is wide open.


    This next screenshot is what I adjusted the sliders to after discovering that--even at the same position horizontally--low, medium and high still represented three different brightness levels. This seems illogical--one might assume that if the slider is the same for all three, the brightness level would be the same. But this is not the case.


    After I got the sliders set as I wanted them, I switched back to automatic brightness. There is a different slider for this (see below). I have not messed with its position. As best as I can tell, automatic uses the L/M/H settings I entered above. These settings, combined with a color profile of vivid, have produced (for me) a very desirable display look--awfully close to that of my old 928, which is brilliant.

    txaggie2016 and Elitewolf like this.
    10-11-2015 08:04 PM
  22. FiveHorizons88's Avatar
    Greattt - I just ordered my Icon from Microsoft. I hope I don't run into this issue. Is everyone still having issues with this?
    10-19-2015 02:15 PM
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