1. hawwie_4's Avatar
    I just got a replacement Icon from Verizon. I got the denim update without installing PFD. I am missing Hey Cortana and motion data. I compared the OS and firmware versions they were slightly different. The new icon seems to include the title "Nokia" in many instances where they are just Lumia on my old icon. Any ideas?
    03-05-2015 10:15 PM
  2. carlosirai's Avatar
    Update your apps
    03-06-2015 12:30 AM
  3. gernerttl's Avatar
    I just got a replacement Icon from Verizon. I got the denim update without installing PFD. I am missing Hey Cortana and motion data. I compared the OS and firmware versions they were slightly different. The new icon seems to include the title "Nokia" in many instances where they are just Lumia on my old icon. Any ideas?
    You have to turn on Hey Cortana. It's not turned on by default. For the other stuff like apps, they will update after a while. You can force an update by running the Store app > settings > check for updates. I recommend doing over WiFi though.
    03-06-2015 12:59 AM
  4. hawwie_4's Avatar
    Hey Cortana wasn't on my phone I had to download it off the store. I'm still missing motion data and when I look it up in the store it says it isn't available for my phone
    03-06-2015 08:14 AM
  5. gernerttl's Avatar
    Hey Cortana wasn't on my phone I had to download it off the store. I'm still missing motion data and when I look it up in the store it says it isn't available for my phone
    Ok. That's weird. Hey Cortana and motion data ARE part of Denim. It sounds like it didn't get the update properly. I would suggest doing a reinstall using LSRT. It'll completely wipe your phone though... more than just doing a hard reset.
    03-06-2015 01:46 PM
  6. hawwie_4's Avatar
    Would I be able to restore a backup?
    03-06-2015 03:10 PM
  7. gernerttl's Avatar
    Would I be able to restore a backup?
    Yes. It'll ask you during setup.
    03-06-2015 03:32 PM
  8. hawwie_4's Avatar
    Is it even worth it for me to use the LSRT if I dont want the motion data?
    03-06-2015 06:51 PM
  9. gernerttl's Avatar
    Is it even worth it for me to use the LSRT if I dont want the motion data?
    Yes. Because it sounds like the update to Denim was corrupted and there could be other problems that you don't know about.
    03-07-2015 12:33 AM
  10. hawwie_4's Avatar
    Yes. It'll ask you during setup.
    I mean will a backup bring back the same problem?
    03-07-2015 04:36 PM
  11. gernerttl's Avatar
    I mean will a backup bring back the same problem?
    It shouldn't. Restoring from back up doesn't overwrite core system files. Just email settings, preferences, background, theme color, etc...
    03-07-2015 06:07 PM
  12. hawwie_4's Avatar
    I did a hard reset and got motion data should I still use LSRT?
    03-09-2015 11:23 AM
  13. gernerttl's Avatar
    No. You SHOULD be good now. It sounds like it installed properly.
    03-10-2015 02:11 AM

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