04-20-2015 05:15 PM
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  1. mlk4114's Avatar
    mlk4114
    Lately, I've been having a problem with updates from the Store. I get halfway through with the update process, and it stops. I get "app needs attention" notification, and that's it. My phone is up to date as far as firmware. Does anyone know how to fix this?
    Thanks, Mark
    04-16-2015 10:33 AM
  2. Indistinguishable's Avatar
    Indistinguishable
    Ambassador
    Moderator
    How much space do you have remaining on your phone?

    Are you downloading via wifi or data?
    Laura Knotek and mlk4114 like this.
    04-16-2015 01:57 PM
  3. mlk4114's Avatar
    mlk4114
    Thanks for the response. Via Wi-Fi. I have over 19 GB available on the phone. That was one of the first things I checked.
    Thanks, Mark
    04-16-2015 06:33 PM
  4. Indistinguishable's Avatar
    Indistinguishable
    Ambassador
    Moderator
    Hmm, interesting. Thanks for answering my questions!

    A couple more:

    Is this all apps or just specific ones? If so, which specific apps?

    How is your wifi connection, and have you tried downloading with data to see if that makes a difference?

    Have you tried a soft reset? To do so, just hold down the power button for about 10 seconds, or until the phone vibrates.
    mlk4114 likes this.
    04-17-2015 01:19 AM
  5. hotphil's Avatar
    hotphil
    If you tap on the "needs attention" where does it take you? does it ask you for credentials/permission etc?
    04-17-2015 01:32 AM
  6. mlk4114's Avatar
    mlk4114
    Problem solved! Soft reset did the trick. Last thing I would have thought of. Who knew it could be so simple? Thanks to those who responded!!!!!
    Mark
    Indistinguishable likes this.
    04-17-2015 10:13 AM
  7. Indistinguishable's Avatar
    Indistinguishable
    Ambassador
    Moderator
    Originally Posted by mlk4114
    Problem solved! Soft reset did the trick. Last thing I would have thought of. Who knew it could be so simple? Thanks to those who responded!!!!!
    Mark
    Sometimes technology just gets hung up and needs a reboot. Glad to see your Icon is working again!
    04-17-2015 10:20 AM
  8. gernerttl's Avatar
    gernerttl
    Trusted Member
    Originally Posted by Indistinguishable
    Sometimes technology just gets hung up and needs a reboot. Glad to see your Icon is working again!
    And sometimes you have to be firm with it... Like...you know... threatening it with a hammer. :)
    04-20-2015 05:15 PM
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