05-14-2015 08:23 AM
38 12
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  1. Indistinguishable's Avatar

    Then the guy offered a REFURBISHED phone as an alternative which is something they usually don't do. I guess they usually just send out NEW phones.
    Anyway I took that rather than switching phones.
    I didn't know Asurion sent out new phones. Last I heard they were all refurbished.
    04-24-2015 07:39 AM
  2. lcpljones's Avatar
    Well, looks like I got lucky. They got one icon in out of no where. I am the proud owner of a new icon....and a band. Yeah...i was in the store too long.
    04-24-2015 08:17 AM
  3. gernerttl's Avatar
    Ah I see. Can you get the icon online? That's the problem with operator specific phones. When they are gone they are truly gone.
    Yes. The they are still available on Amazon ($499.99) or on EBay or another auction site.
    04-25-2015 03:22 AM
  4. gernerttl's Avatar
    I didn't know Asurion sent out new phones. Last I heard they were all refurbished.
    They are. Many of them are returned devices that customers didn't like for some reason and not actually defective. The devices that were actually defective are repaired and tested before being resold or used as replacement devices. In either case, for sales/exchange purposes they have to be treated as open box/returned/refurbished and not as new.

    Personally, I've never had a problem with refurbished devices.
    04-25-2015 03:23 AM
  5. mtalinm's Avatar
    I buy everything possible refurbished. it's cheaper but has the same warranty. never had a problem. most of the time these are returns
    04-26-2015 07:20 PM
  6. dksf42's Avatar
    They are STILL available form Microsoft Store ...

    Buy Nokia Lumia Icon for Verizon - Microsoft Store
    04-26-2015 07:42 PM
  7. dksf42's Avatar
    THIS WEEK = Microsoft BUILD 2015 in San Francisco = stay tuned :)
    04-26-2015 07:43 PM
  8. Chung Wei Leong's Avatar
    Next time, if possible, never buy carrier-specific phones only.
    Country various, less dependant­čĹŹ
    04-26-2015 08:11 PM
  9. gernerttl's Avatar
    Country various, less dependant­čĹŹ
    Like Laura said previously. The Icon is Verizon specific. So any phone OTHER than a Verizon branded phone WON'T work on its network; and not all un-branded phones will work on other US networks LTE bands, for example the 930.
    lcpljones likes this.
    04-26-2015 08:33 PM
  10. DJZJ117's Avatar
    Mine is broken and im getting a refurbished phone shipped to me. The sales rep said it should be a white Icon like I have now...If they are out of replacement Icon's then what are they shipping me...
    05-11-2015 05:16 PM
  11. Indistinguishable's Avatar
    Mine is broken and im getting a refurbished phone shipped to me. The sales rep said it should be a white Icon like I have now...If they are out of replacement Icon's then what are they shipping me...
    Are you working with the Microsoft Store? Or Verizon?
    05-13-2015 11:16 AM
  12. bo_woods's Avatar
    Mine is broken and im getting a refurbished phone shipped to me. The sales rep said it should be a white Icon like I have now...If they are out of replacement Icon's then what are they shipping me...
    And if you are getting it from Microsoft, are they doing it for you out of the 1 year warranty?
    05-13-2015 11:32 AM
  13. lcpljones's Avatar
    As far as my situation, the Microsoft store ended up getting 2 Icons in and held one for me. I had a few days left on my one year, but I also extended coverage.
    05-14-2015 08:23 AM
38 12

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