1. Robinsonmac's Avatar
    Well my ICON died today. It has worked flawlessly since last April, then this afternoon with 90% charge it died. Would not power up. I've tried every trick in the book & had to file a claim & get a new one sent under warranty.
    07-09-2015 11:03 PM
  2. Zachary Boddy's Avatar
    I'm sorry, man. That's never fun.
    Laura Knotek and aximtreo like this.
    07-09-2015 11:40 PM
  3. Laura Knotek's Avatar
    Ugh! I hope you get a new Icon quickly.
    aximtreo likes this.
    07-09-2015 11:54 PM
  4. xrs22's Avatar
    Can always get a replacement battery online, not too hard to pop the back cover off if your warranty is out.
    07-09-2015 11:56 PM
  5. Indistinguishable's Avatar
    had to file a claim & get a new one sent under warranty.
    Let us know how that turns out!!
    Laura Knotek likes this.
    07-10-2015 09:33 AM
  6. Robinsonmac's Avatar
    New ICON will be here Monday. Replaced for free under extended warranty. I almost had a thought to switch just to see what I have been missing, but I'll wait to see what MS comes up with & does over the next couple of years.
    07-11-2015 12:21 PM
  7. Indistinguishable's Avatar
    New ICON will be here Monday. Replaced for free under extended warranty. I almost had a thought to switch just to see what I have been missing, but I'll wait to see what MS comes up with & does over the next couple of years.
    Hey, that's great. Was it Microsoft's extended warranty?
    Laura Knotek and aximtreo like this.
    07-11-2015 05:12 PM
  8. Robinsonmac's Avatar
    No, Verizon @ $7 bucks per month
    07-12-2015 01:34 AM
  9. Charles Brown8's Avatar
    Great you got you Icon replaced. It's a great phone.. Have loved mine since day one. Maybe Verizon's next phone will be a icon xl lol.
    aximtreo likes this.
    07-13-2015 05:58 AM
  10. Robinsonmac's Avatar
    New Icon came. setup went smoothly. Now do I move build 10166?
    Laura Knotek likes this.
    07-13-2015 11:05 PM
  11. Indistinguishable's Avatar
    New Icon came. setup went smoothly. Now do I move build 10166?
    If you'd like to. It's a fairly smooth experience for me. Still some hiccups. There's a lot of feedback on this in the Windows 10 thread in the Icon subsection.

    Did your Icon come used or new? I've heard Verizon's warranty devices are generally refurbished.
    07-14-2015 05:01 PM
  12. Robinsonmac's Avatar
    All warranty replacements are factory refurbished unless your under 30 days then you get new. Already installed Build 10166, out is Light Yeats better than the last Build. My Battery life is in insanely good. I'm at 47% charge left since 6:25 my last icon would be in the teens by now. I did hard reset before and after install
    07-14-2015 11:16 PM

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