1. FiveHorizons88's Avatar
    Just ordered an Icon yesterday from the online store and got a confirmation email stating my order was on back order. I called this morning and they confirmed that the Icon is out of stock and they don't have a re-stock date...so now I will be waiting for god knows how long... Yay!

    Just thought I would warn anyone buying one since the site said nothing about it being out of stock when I placed my order.
    10-17-2015 01:07 PM
  2. Zachary Boddy's Avatar
    Not surprising, honestly. The 950 is coming out and Microsoft is trying to cut back on hardware production. It's all-in with the 950 line.
    10-17-2015 03:16 PM
  3. FiveHorizons88's Avatar
    Are they even still producing the Icon. I didn't think they would be in production still.
    10-17-2015 06:54 PM
  4. Zachary Boddy's Avatar
    Are they even still producing the Icon. I didn't think they would be in production still.
    It's possible but doubtful.
    10-20-2015 06:44 PM
  5. frankelweeze's Avatar
    Man, I bought one on the fire sale and realized last night this thing does not take a charge through the USB port. I've used Qi wireless charging so much since I had my 928 I didn't even try to charge this one. Welp, gotta send it back. They don't have any to replace. Uggh. Oh well.
    10-30-2015 03:38 PM
  6. aximtreo's Avatar
    If anyone is looking for an ICON, I have one forsale in the Marketplace. Mint condition.
    10-30-2015 08:37 PM
  7. FiveHorizons88's Avatar
    Man, I bought one on the fire sale and realized last night this thing does not take a charge through the USB port. I've used Qi wireless charging so much since I had my 928 I didn't even try to charge this one. Welp, gotta send it back. They don't have any to replace. Uggh. Oh well.
    Were they able to replace your Icon?
    11-02-2015 11:13 AM
  8. frankelweeze's Avatar
    Were they able to replace your Icon?
    I setup an RMA. I'll be mailing it back this week. Only way to get a replacement is to find a store with a replacement Icon in stock or take an equivalent or replacement phone in-store. I chose to mail back RMA because MS stores locally don't have the Icon in stock.
    I replaced it with one from a former employer who happened to have an extra. I was lucky.
    11-02-2015 12:32 PM
  9. Indistinguishable's Avatar
    Only way to get a replacement is to find a store with a replacement Icon in stock or take an equivalent or replacement phone in-store.
    Did they give you an option to get store credit to be put towards a more expensive phone?
    11-02-2015 01:13 PM
  10. frankelweeze's Avatar
    Did they give you an option to get store credit to be put towards a more expensive phone?
    I purchased the phone online and when I reported the defect with the charging port (USB) they immediately gave me the option to send back to MS by mail or bring to a store for return or replacement. I just went ahead and mailed it knowing there were no replacements of the Icon in stock at stores after calling.
    11-03-2015 08:39 AM
  11. 707wpfan's Avatar
    Assurion cannot replace my 1520,after getting all the way to the office of the CEO, they are sending me a check for FULL MSRP of 1520, minus deductible.
    I wouldn't stop pushing my point, how long have I been paying insurance on an item you can't insure?
    If someone wrecks a Tesla you don't offer them a Hyundai Elantra, HTC wouldn't be acceptable to an iPhone user, why should I accept anything less than my 1520?
    Don't settle for a lesser option!!!
    11-03-2015 09:05 AM

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