1. pursuit2550's Avatar
    First off, Happy Thanksgiving to everyone.

    So my Icon Rebooted back to factory and now I have lost all my contacts. Apparently Windows wasnt back them up nor was VZW Back up assistance or Google. I logged on to my Live account and there is a device back up on there but how do I install it back to the phone. I hope my contacts are stored in there. Anyways when the phone rebooted i went through the how set up process and it new installed it. Its like a factory fresh phone. No app, no contacts, nothing. What can I do? Or am I S.O.L.
    11-26-2015 10:09 AM
  2. grafixguy#AC's Avatar
    You should have been prompted for your Microsoft account which is tied to your OneDrive which is where just about everything would have been backed up. If you didn't have one, I'm afraid you may be out of luck.
    11-26-2015 12:09 PM
  3. pursuit2550's Avatar
    I do have a one drive account. And there is a back up stored on there. But its not loading it.
    11-26-2015 08:51 PM
  4. shawnmos's Avatar
    Ok, you have to do ANOTHER factory reset unfortunately. On first boot, log in to your Microsoft Account and you should be able to select your backup to restore.
    11-30-2015 11:57 AM

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