1. nwildcat's Avatar
    Just thought I'd post in case anyone else has a similar problem. When I went to sleep last night, my Icon was updating to whatever the latest release was. I'm on regular W10, have never been on the Developer program. I saw Spinning Gears prior to falling asleep so I know the process had started, when I awoke this morning, I thought my phone was bricked, it was a black screen and I couldn't get anything besides that on it. I had my cracked 928 charging so I had a way to be reached today and was downloading the recovery tool so I thought it was over and done with this Icon.

    I had the phone plugged in, I almost always have it plugged in at night in general, but definitely when I've received a message it needs to update. I don't know that that was an issue, I don't see how it should be, it's been helpful not hurtful in the past, saving the phone from running out of battery during the longer updates. I tried the power button many, many times trying to get something going with the screen. Tried both top buttons simultaneously, tried cycling between the two. Nothing happened when it was plugged in. When I took it off the charger to plug in the other phone. I kept trying, eventually a Windows icon showed briefly and disappeared. Almost like it couldn't quite hold a charge or something. Kept trying, this happened a few more times. I held the power button again to see if it did anything and it seemed to finally restart the phone and I got the Nokia screen and it proceeded through the start up, hanging a bit longer than usual on the Windows screen, and then started finishing the Update (Steps 1 to 6 or 7 or something, mostly data migration).

    No idea what the heck happened in this update besides not going as planned. But if this happens to you, try taking it off the charger and repeatedly trying to press the power button and holding the power button to force the restart to continue the update. May not work the first or second time, but hopefully will by the tenth time and you won't be forced to try to start over with the recovery tool.

    I know I need a new phone, but I've been slow to buy one being very picky with selecting one since I'm still not crazy about Android. Guess this is the final straw that I can't wait much longer.
    07-11-2018 06:03 AM
  2. Brent Cliveden's Avatar
    I had a similar experience last night (10-JUL-2018) with my 950 XL. I moved it from the two cordless chargers it was on last evening and then overnight to a wired charger this morning, turned it on, and this time it completed it's work, telling me that great things were underway. The only difference I've seen is that the Microsoft Store now refuses to open, after trying for a couple of seconds. I really need the Store to keep updating my apps, since these -- especially Microsoft's -- have been being updated regularly.
    07-11-2018 08:26 AM

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