I think I can also offer an example that might be useful.
Back when I first started using Linux, Linux forums and Linux forum posters tended to be quite an arrogant bunch. If one asked a question, the response would usually be, "RTFM".
However, I had an experience on one Linux forum that was completely different. I had issues installing printer drivers and asked for help. One of the forum mods not only gave me the links to the printer vendor's website for the drivers but even provided the list of all commands needed to install the printer drivers.
I was impressed, since this was totally different from anything I expected on Linux forums. It actually helped change my opinion of not only Linux forums but Linux users, to the point that I belong to 2 local Linux User Groups and interact with Linux users IRL (and found out they don't hate Windows).
If Linux forums have gotten so much better (and friendlier), I'd hope any forums devoted to something related to Windows would be the same.
Windows Phone is kind of new to a lot of people, so they might not understand it as much as other platforms (and they might not be as savvy in using forums as people with a lot of experience in other device forums). The way new users are treated might affect their opinion not only of this site (but even of the platform, by virtue of how its afficionados act toward other people)--that certainly was something that affected my opinion of Linux and its users, based on my positive Linux forum experience.
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